Imperial Ford

I recently purchased a 2015 Ford Mustang and worked with Gerard Souza in the process. Initially, I had contact with Harry Johnson in Internet Sales, who was very responsive and demonstrated good follow-up skills. Gerard was very knowledgeable, professional, and a pleasure to work with. He made the process as stressless as possible and a positive experience. He's very thorough, patient, and a genuinely nice individual. And, he's has excellent follow-up skills. I had to have a minor scuff repaired on the interior, and he coordinated and followed through on ensuring the repair was completed timely. My experience with the service department was also very favorable. Justin coordinated the repair work.

I just want to make it a point to say thank you to Rick and the Ford service team. I came in over the weekend without an appointment and needed a tire fast. As soon as I walked in the door Rick greated me and helped me right away I was in and back on my way in 1 hour. Thanks again for the service you have a customer for life.

Took my 2012 Ford Focus in as the Engine Service light came on. It was due to an O2 sensor, which was covered by extended warranty. Also fixed the driver side power window switch and a couple of other small things found. I had hoped to pick the car up by noon, due to work schedule, but they had to send for the window switch part. Car was ready next day, got a voice message from Don Hanscom. Service was great, as usual. Never used to trust dealers, doing most maintenance myself, but I take the car to the dealer every time due to the great service.