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Wonderful place to get your Audi serviced. They do quality work and car was ready as promised. Prices are fair.definitely buying my next Audi at this dealer.
Thank you, Geoff, for your kind words! We thank you for your business and look forward to your next visit!
Wilson helped us with a new Q3 and was wonderful through the whole process! He was thorough, knowledgeable and made our experience a pleasure. No experience... as yet with service.
Thank you for your kind words about Wilson! We are very happy to hear that we were able to provide you with an enjoyable experience!
I purchased a Q5 from Audi Peabody and had a pleasant experience! Not only did they find the right vehicle for me but they helped me get my payment to... fit into my budget! Mark and Ben were great but my salesperson Jon really rose to the occasion. I bought a used car and you would never know. The car looked amazing when I took delivery. All the details were met by Jon and I really appreciated his professionalism and class. Great dealership, great experience!
Hi KC, thank you for being our customer and your kind words for Jon! We are thrilled to hear his professionalism could earn your business!
just got my ac repair come to find out the hours of repairs were exaggerated and charged me more which was not clearly explained when i dropped off the... car for repair
Thank you for bringing this to my attention. I apologize for your service experience for your A/C repair. I would like an opportunity to fix this and ...to earn your business, please contact me at estockel@Group1Auto.com. I look forward to speaking with you. Ed Stockel General Manager
Two month old Q3 needed Nitrogen. 2 hrs later Tech said they washed it as well. Bullcrap! Back on the road to Florida Steering Wheel off center, pulling... to left, Lane Departure compromised. Air pressure varied 2lbs on front tires. What a mess!
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to add...ress your concerns and to earn your business, please contact me. I look forward to speaking with you. Ed Stockel General Manager estockel@Group1Auto.com
My wife made an appointment with Billy to se a car. We really needed that car so we drove for an hour after work to see it in a 7pm appointment. We got... there at 6:35pm and were invited to sit down and wait. Just as we sat down we saw the car we were there to see being taken out which gave us relief thinking they had taken it out promptly for us to see. Little did we know that they were showing it to a person who had just arrived at the lot, who bought it before our unbelieving eyes. I went out and asked the person if he had just sold that car, and that I had an appointment to see it. He shrugged, put on an "I dont give a xxxx" face and said "He came in...he liked it...I sold it to him". Is this acceptable? Is this the way you always operate. YOU SUCK
I am sorry to hear about your experience, unfortunately vehicles are for sale on a first-come-first-served basis. With a staff of over 10 sales associ...ates working both the internet, phone and walk-in, the traffic is possible to have multiple customers interested in the same vehicle, resulting in this unfortunate occurrence. I wish it was as simple as holding a vehicle aside on the promise of an appointment, but I will state that as often as a commitment to an appointment is fulfilled there is also an equal amount that is no shows. I am sorry that this occurred as I was here that evening and I am familiar with the chain of events. There were three people interested in the vehicle at that time and it was not intentional to disappoint you. If there is anything else I can offer please reach out to me at 978 818 7108. Edward Stockel General Manager
I brought in my Q5 for service at Audi Peabody and it was a great experience.. Everything is smooth with Stefan.. Paperwork and loaner in less than ten... minutes.. 360 inspection and maintenance from the techs was done perfectly..
Greg is a great service provider. Very efficient and great communicator. The car was ready in the time promised and they even washed it for me
Thank you for your kind words for our staff, we appreciate it!
The Audi team was great picking up my car at my hone, bringing me a loaner, and then returning my car to my home. All went very smooth.
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Audi Peabody Dealership told me tire had small hole in middle of tread but because tire has noise reduction technology (foam inside) it cannot be repaired... and I have to buy new tire for $475. I left and called Hankook American HQ and was told tire can be repaired. Some dealers are not familiar with the process. It is almost the same as regular tire but section of foam needs to be removed inside tire. They sent me instructions. I went to Costco Tire and they fixed it for $11!
Thank you for your feedback about your tire issue because that should not have happened. I need to use your case as a learning opportunity, so we can ...fix the issue in the future. Could you please contact me so I can learn more? Ed Stockel General Manager estockel@Group1Auto.com