Reviews
Wonderful experience all around!
Wonderful experience all around! My sales person understood my needs and our financial person was clear and informative.
Wonderful experience all around!
Wonderful experience all around! My sales person understood my needs and our financial person was clear and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service at Ira Lexus in Danvers is excellent.
The service at Ira Lexus in Danvers is excellent. Everything is explained in great detail to help you make an informed decision about the work needed to be done. I trust their recommendations and the quality of the work. I highly recommend Ira Lexus of Danvers, Jennifer is an exceptional advisor.
The service at Ira Lexus in Danvers is excellent.
The service at Ira Lexus in Danvers is excellent. Everything is explained in great detail to help you make an informed decision about the work needed to be done. I trust their recommendations and the quality of the work. I highly recommend Ira Lexus of Danvers, Jennifer is an exceptional advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff is super nice and very helpful.
The staff is super nice and very helpful. I would go back in the future.
The staff is super nice and very helpful.
The staff is super nice and very helpful. I would go back in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleasant experience.
Very pleasant experience. Really trusted the mechanic who explained everything he was going to do. No pressure.
Very pleasant experience.
Very pleasant experience. Really trusted the mechanic who explained everything he was going to do. No pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great customer service.
Great customer service. They will go above and beyond to understand the issue and deliver to ensure client expectations are met
Great customer service.
Great customer service. They will go above and beyond to understand the issue and deliver to ensure client expectations are met
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Excellent experience from greeting at door through
Excellent experience from greeting at door through purchase. Scott Lassiter, our sales person was excellent. Patient, personable and knowledgable. Whole process was low pressure. Highly recommend!
Excellent experience from greeting at door through
Excellent experience from greeting at door through purchase. Scott Lassiter, our sales person was excellent. Patient, personable and knowledgable. Whole process was low pressure. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Service during most recent visit.
Outstanding Service during most recent visit. Service Advisor, Dennis handled every issue seamlessly and efficiently. I was updated frequently and advised of needed repairs. Overall great experience!
Outstanding Service during most recent visit.
Outstanding Service during most recent visit. Service Advisor, Dennis handled every issue seamlessly and efficiently. I was updated frequently and advised of needed repairs. Overall great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everything was good besides the fact that a couple of
Everything was good besides the fact that a couple of items of mine were stolen out of my vehicle. Unfortunately they are untrustworthy.
Everything was good besides the fact that a couple of
Everything was good besides the fact that a couple of items of mine were stolen out of my vehicle. Unfortunately they are untrustworthy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank for the comment. We take the concern of items beings taken out or missing very seriously and would like to speak with you about it. Please reach out to our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you Willy Moy General Manager
IRA.
IRA. Lexus Service Department is tops in my book! You feel worry free and totally at eaze as they service your Lexus ride. The service technicians are the best and go the extra mile as they diagnosis, service and fix your ride.
IRA.
IRA. Lexus Service Department is tops in my book! You feel worry free and totally at eaze as they service your Lexus ride. The service technicians are the best and go the extra mile as they diagnosis, service and fix your ride.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Ira Lexus has a great service department filled with kind
Ira Lexus has a great service department filled with kind knowledgeable service individuals. My car repair was completed in a timely fashion and with quality workmanship.
Ira Lexus has a great service department filled with kind
Ira Lexus has a great service department filled with kind knowledgeable service individuals. My car repair was completed in a timely fashion and with quality workmanship.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase