Ira Lexus of Danvers

Necessary repairs were explained and promptly completed. I called in am to see if any openings and there were. The services were completed by early afternoon. They then did a great job with their complimentary car wash and inside cleaning.

Brought my car in for service first thing in the morning, got a loaner and got an email and video of my car with tech explaining the service provided. Very professional.

Our buying experience at Ira Lexus of Danvers was exceptional. Our Sales Consultant, Ray Hovsepian, was knowledgeable, courteous, and very good at keeping us informed during the entire process including providing an excellent orientation to our new vehicle. Our business manager, Gabe Monterroso, likewise was professional and informative. We appreciated the team?s willingness to work with us as out of state customers and they made the process as efficient as possible. We love our new Lexus and when it?s time to replace it, we would be happy to work with Ira Lexus of Danvers again.

My service with Dennis Pellegrino was amazing and I was very impressed with the quality of their serviced. I was kept informed throughout their entire process.

Always a good experience. Everyone in customer service is pleasant. The waiting room is very comfortable but I had to wait 2 hours just for an oil change. They did apologize for the long wait

Routine maintenance?Complete satisfaction with customer service rep Elias. Service, repairs and communication perfect and timely. Made suggestions of possible repairs to think about for my next maintenance which I appreciated.

This is my FOURTH Lexus that I’ve purchased from IRA Lexus of Danvers. I keep coming back because of the quality, the sales people and the service department. I’ve worked with Rick Kizner for over 20 years and he’s sold cars to my son and my father in law as well. Jennifer in the service department is wonderful to work with. I thought about finally making a switch to another car this year, but after driving others, nothing compares to Lexus.

I received an excellent customer service from Tyler. Additionally, the company offers convenient service schedules and quality loaner vehicles to make the process even more convenient.

I was very satisfied with service advisor and experience getting a loaner vehicle. The communication was great. I do plan on returning to this dealership for future needs.

Fast easy in/out. Price was same as quoted. Had acceptable coupons and service specials. Will continue to use this dealer as necessary. Service manager was pleasant and accommodating.