Reviews
Write a reviewMy experience at this dealership was substandard and
My experience at this dealership was substandard and inadequate. When I arrived the service executed by the team of Ira Lexus was beyond terrible. I arrived in hope to buy a Lexus, when I came across a salesperson whom I thought would offer to provide me service and show me around because he was not accompanied by another customer. Thereafter, rather than deciding to provide me with assistance, the salesperson, (a white male) re-directed me to a Hispanic salesperson instead of helping me look for what I needed, thinking I was not worthy enough of his help, he transferred me to a sales person who was of color, like me.
Thank you for your feedback regarding your most recent visit. We apologize for the experience and it is concerning to me that this transpired. Could you please contact me directly to discuss this further so I can get more context of the situation in question? Willy Moy General Manager wmoy@group1auto.com or 978-739-8608.
Another amazing experience
Three years ago I went to Ira Lexus in Danvers and bought a car from Nicolette. I told her I would be back if I was ever in the market for another car. Last Tuesday I arrived back at Ira Lexus in Danvers and had yet another amazing experience with Nicolette and the whole sales team. From start to finish the professionalism of the people is top notch. Could not be happier with my purchase and all of the people that helped me make my decision.
Thank you, Ann! We are thrilled that our team continually provides you with the best sales experience! We thank you for your continued business!
Great service
My visit was seamless from the time I arrived to the time I left. The services were excellent, and by the young lady was extremely knowledgeable and helpful.
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
LC 500
Prompt. Efficient and attention to detail. What more can one ask. Oh, they also hand washed the car for free. I recommend them whole heartedly.
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Unacceptable
Mislead information, spoke rudely until the point of tears. Pressured, unreasonable, very unkind. Appearance is friendly only if you’re interested in a vehicle. Proven to be fake if you have any doubts or questions about the car.
Thank you for providing your feedback. It's unfortunate to hear about your situation, can you please provide more detailed information so I can look into this further? You may contact me at wmoy@group1auto.com or 978-739-8608. Willy Moy General Manager
Thumbs up for IRA Lexus
Mark was great and helped me thru the service appointment… also having a loaner car is a big plus. We have bought 3 es 350s over the years from IRA
Thank you for your kind words for our staff, we appreciate it!
BEST LEXUS DEALERSHIP!!!
This is one of the best dealerships in New England. I have bought multiple cars through them. They stand behind everything they sell. They are friendly and upfront and just a great crew to work with
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great service Rep
Ira lexus in Danvers highly Recommend coming here for any car purchase and service needs. Dennis is one of the service Rep to help make sure your car is in tip top shape and very detailed with recommendations and what is required for your vehicle when coming in for an appointment.
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jen is the best!
Jen Perry is a fantastic service advisor! She is kind, clear, and concise. She provided timely updates on my vehicle service. Ira Lexus offers fair pricing for automotive maintenance.
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Service has always been very good in service advis
It’s always a good experience with my service advisor he’s very helpful And explains all the work that’s being done to my car’ They always do fine work for me
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!