Ira Lexus

The service team from the time of booking my service appointment to the thorough evaluation and consulting throughout the service process was efficient... and professional. My shout out to Brendan Deangefis for an excellent job done. Thanks

Done a complete auto detailing. Thoroughly cleaned but lacked restoration of show quality luster and finishing touch. Trunk baggage net not restored to... the original place. First time disappointment in service from this dealer.

Great buying experience ive ever had highly recommended will be my new home for purchasing vehicles great service from beginning to end very knowledgeable... aout the vehicles being sold

Brendan was excellent and a true representative of Ira Lexus. He is courteous, friendly but totally professional East. Car was ready when he said it... would be with absolutely bo problems.

I will never go back. First off, they charge me $330 just to look at the car, and that doesn't go towards repairs... Ridiculous. Second, they give me list... of repairs that I need, 2 of which were done in the past month and a half already! Third, they send you a quote, and you pick and choose which ones you would like to do and give you a total... Then you show up to pick the car up and it's $50 more than the what they said. You ask the sales reps why, and he tells you that there is a "shop charge" they don't include in the quote. Absolute rip off!!

Took my car in for routine service. My loaner car was waiting for me, service was fantastic as always. Quick and simple! Excellent customer service department!

I had my car towed there because it wouldn't start. I needed a battery and fuel pressure sensor repair, but could not afford the latter. I indicated I... might want to trade it in as a result, but due to repairs, I received a low value and could not afford one otherwise. I decided to just have the battery changed and take it elsewhere, but instead was encouraged to go to sales about purchasing another vehicle. After some wasted time of me indicating that I could not afford another vehicle, I went back to the service department to pay for the battery. The vehicle was not ready (probably under the assumption that I would trade it in). Was not offered courtesy shuttle service. Two other employees there seemed to be talking about another customer that I could audibly hear.

You are treated very well and feel like a person not just a number. Dennis Pellegrino is especially good in explaining the process and what to expect.... It is easy to get him on the phone when you need to. It feels like a quality experience all around.

Service was great. Facilities are superb and personnel were very friendly, knowledgeable and helpful. Notification of appointment and notification of status... of job are very good.

Mark McLean was excellent. Fully transparent on everything that was done to my car. Communication was and is always fantastic from the Ira Lexus service... department