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I sold my Mini Cooper S to the dealership through Autonation. Autonation was great and easy to use. But the representatives at this dealership were not... helpful. I was advised that the sale of the car would take 45-90 minutes. I arrived at 3:30pm and left at 6:30pm after hearing "5 more minutes" way too many times. I was supposed to be heading directly to a different dealership to pick up my car, but they took so long to make the deal- that I had to cancel that pick up and rearrange things for another day (now without a ride and with a poor friend who had to wait for me in the parking lot for 2 hours). If this was the worst part, I would have moved on. Buying/selling cars always takes more time than they say. But I had mistakenly left my garage door opener in my car when I sold it. It was my mistake - I get it. If they told me it was unrecoverable, I would have moved on quickly. But I called the very next morning once I realized. They said they would look for it, it happens all the time, and it wasn't a problem. I called back before closing and Ryan, one of the salesmen who helped with the sale of the Mini, said he had it. He told me he would mail it to me the next day. A week later, I called to inquire about the status and was told they didn't have it at all. Told me they would call down and have someone check, have the GM check, blah blah blah, and they would call me to let me know. At this point, I knew they didn't care anymore. They never called back. I called again and left a message on their vociemail. I emailed. Never received a callback or an email response. I called the next day and spoke to a different salesman who said he would look into it for me. Finally, two weeks after the sale - I was told by the original salesman Ryan, that I must have the garage door opener in a briefcase at home... I had called and told them exactly where it was less than 24 hours after I made the sale and they told me they had it, but that apparently was a mistake... also, it was my only way in and out of the garage, so I definitely had it exactly where it always was in the car... It was not in a briefcase in my home. Long story short - terrible service, they give you the run around instead of being straightforward, and everything takes way longer than it should.
Mike, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the... future, please reach out to our General Manager at (914) 467-4493. We would appreciate the chance to turn your experience around.
If I could give way over 5 stars I would! I have spent the past 2 months shopping for my next car in the tri-state area. After talking to many dealers,... I met Ryan Gill and Nolan O'Brienn at the New Rochelle Land Rover. They stand out from the rest. What a great team! They combine professionalism, efficiency and kindness in such a way that the car buying experience was super smooth and pleasant. Nolan went above and beyond and I left with my new RR Evoque even understanding all the finer technicalities of the dash board. He deserves 10 stars for reinventing the car salesman!
Anne, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Larchmont/New Rochelle! If you ever need any...thing else from us, please feel free to give us a call or stop by. Have an awesome day!
Moving to new location. Do not let lack of parking turn you off. See Ryan, Nolan for sales. They were skilled salespeople and got me into a Prestige trim... which is the way to go with F Pace. Nick also helped me and Tamatha finished it off. Very nice people. The car is excellent. No reason why more are not on the road. Give it a try. Lots of X3 and GLc our there. Give it a try at Autonation.
Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take ...care and safe travels.
Outstanding personnel in the service department. First class all the way, with special attention given to friendliness, efficiency, directness, and honesty.... I would highly recommend this service group.
Hi Tischler, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ev...er need anything. Be safe on the road!
I contacted Lenny via eMail with the terms I was willing to accept for my purchase. I was very explicit because of the deceitful treatment I received... from NYC Motors, Road Masters II, and Axis Motor Cars (all charge upwards of $6000 in additional fees) Lenny eMailed a Purchase Agreement reflecting our conversation. The terms did NOT change at the time of purchase. The vehicle was as presented. I have already recommended Lenny and will be in contact myself for future purchases
Hi, we're happy you found our staff to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are mo...re than happy to help!
Awesome place to purchase anew car, would recommend to friends and family!!!
Hi Chillywilly, thank you so much for your positive comments about Jaguar Larchmont/New Rochelle! Your recommendation means so much to us and we're so... happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Good service. Brandon, Johann and Lenny are very helpful and polite.
Chitta, we're happy you found our staff to be so supportive during your experience here at Jaguar Larchmont/New Rochelle. Our team strives to deliver ...an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bought a 2016 Range Rover Sport from this dealer a couple of years ago. After only 25k miles, being told that the tires need replacement. This car has... been driven only in the suburbs of New York. The service technician tells me that I am actually doing better than average, that he has changed tires after only 18k miles. Never in 25 years of doing 30k mile leases have I ever had to change the tires for a car. Called the GM Bryan Philips 3 times and he hasn't even bothered to return my calls. Atrocious service for a $80k car.
We regret to hear that you are displeased with your recent experience with us. We strive to maintain excellent business relations at our dealership. P...lease call our General Manager at (877) 806-7013 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Had a good experience with the deal , got me the car I want for the price range I want and could work with, James Raysor made it work out. Picked up the... car within 24 hrs ,done deal and driving happy in my new car . Thanks James!
Horrible customer service during the sales process and during the duration of the lease. 3 days to fix a GPS issue is crazy and the loaner car they provided... was a mini van! Not even a similar car.
Thank you very much for sharing these comments. We care about all our customers and wish to restore your good faith in our dealership. If you'd be wil...ling, our General Manager would like to speak with you at (877) 806-7013 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.