Barton Ford Suffolk

Reviews

4.5 out of 5 4.5
38 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 13, 2018

    Charged $195 for an oxygen sensor I later found listed at Advanved Auto Part for $28. For the cost of the repair I could have bought a fault reader and... four oxygen sensors and done the service myself. I guess you just cannot take your vehicle to Ford after the warranty runs out.

    5.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2018

    Ashley DeMayo in Service department makes my life easy!!! She expertly handles repairs (2015 Platinum Edge) and maintenance issues for my car. She makes... it look easy. I switched to this Barton based on the excellent customer care at this dealership!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 18, 2018

    Took vehicle to this dealership for repairs because it was close to my house. Dropped vehicle off and over three weeks and still don't have vehicle... back yet, with no date of return. Engine was taken apart and then pushed outside allowing for elements to due further damage and now dealership feels that this is okay and that there is nothing wrong with rust inside of an engine or dirt on internals of an engine. Had a meeting with service manager and general manager and got a lot of smoke and mirrors in front of me. Called Ford and got a completely different story from what the dealership said, along with documented dates from their computer system, this is why the dishonest part of my title. Do not take your vehicles to this dealership for any types of repairs as they will do you a disservice and your vehicle will most likely come back to you with bigger issues then you started with.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 2, 2017

    The sales person was very pushy and followed me to the car several times. The deal maker man continued to run my credit even after I paid cash for the... vehicle. The deal maker man then was no longer employed with the company with in a week. Very disappointed with their tactics.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2017

    My husband and I brought our 1st brand new vehicle back in 2014. Great friendly experience and great prices!! We had brought a used truck there in the... past. Love coming to Barton Ford. They always get the work done right. I recommend this dealership to anyone!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2017

    Ashley Demayo was awesome. I needed a repair done and she managed the work with professionalism expeditiously. There was a slight discrepancy in communication... on the needed repair. Ashley acknowledge the problem and rectified it immediately in support of customer satisfaction. I will definitely return to Barton Ford, Suffolk when I need special attention paid to my Lincoln Navigator.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2017

    Mrs. Everett is extremely friendly and was very helpful when I had questions, the service writer Katy was really nice as well, felt like the whole place... had an overall great attitude and also they are timely on the service, was not there long

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 26, 2017

    Ashley Demayo was both friendly and professional. My vehicle was taken back I. A timely manner and everything was conveyed in a way that was not overbearing... but understandable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 25, 2017

    I appreciate the excellent customer service that I received, from the Barton Ford Service Department; the Shuttle Driver feature is excellent, my vehicle... is road ready, and I will continue to be a Barton Ford customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2017

    Great Service, Friendly staff, clean facility and a pleasure to do business with!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews

Barton Ford Suffolk

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.