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Hyundai of Paramus

(1,847 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 918-6709 (855) 918-6709
Used (877) 879-6242 (877) 879-6242
Service (888) 798-6816 (888) 798-6816

Reviews

(1,847 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of Paramus from DealerRater.

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Helpful staff

Not only my sales associate (Brian Gombocz) but everyone I dealt with worked to make my experience convenient. They assisted me with the change to my insurance policy and the return of my rental, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for taking the time to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Sales person.

I heard about Paramus Hyundai from a good friend of mine .I was looking to many other dialers until my friend told me I should come to Paramus Hyundai.I wasn't disappointed at all .When I arrived to Paramus Hyundai,I was immediately attended by Rachid ,I told you I need a car and how much I could afford at the time ,he works very hard to please my needs .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Replacing my 3 week old 2013 Santa Fe

My Hyundai Santa Fe of less than one month was totaled when it rolled three times in Georgia. I made my way north for my Christmas visit my daughter. I needed to replace the car. As it had saved my life I wanted the same model. After days of searching New York and New Jersey I found the perfect car at a Hyundai dealer in Paramus. I am back in Florida. my 20 day temporary NJ plate expired 13 days ago. Ziggy, the salesman has not returned my phone call. I asked to talk to a manager on a subsequent focal I was told he was in a meeting and would call me back. He did not. Three days after I bought the car I was driving through New Jersey in a snowstorm And realized the windshield wipers were almost useless. I stopped by the dealer and Ziggy told me he wasn't sure that they could do anything. I pointed out it was a certified used car and should have function of wiper blades. The manager agreed and I drove off able to see. The day we bought the car I asked Ziggy to help me connect my phone. He said he would be right out. 10 minutes later my husband I figured it out ourselves. While working all day there was another Salesman standing in the lot I asked if he would help us and he said Ziggy would be out soon. I have never heard of such lack of service ever. I went back to crown Hyundai in St. Petersburg where I bought the first car and they were most helpful. The The difference between Paramus and St PeteWRs burg The difference between Paramus and St Pete FL Hyundai dealerships was stunning. The wonderful service I got from Holly in St. Petersburg made up for the poor service of Ziggy. Vicky did not forget however to remind me several times to go online and write a review. This is it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Buying Experience!

I had an A+, experience at Paramus Hyundai. My salesman Brian was friendly, knowledgable, and most importantly not pushy. I really didn't plan on buying that day and hadn't even cleaned out my old car in any anticipation, but the great deal I was offered was too good to pass up. Brian took care of the paper work and off I went in my new car. Paramus Hyundai and their staff were attentative and treated us first class.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear that you had an excellent experience with Brian and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Warm regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Excellent service and experience

I went to this dealership a couple days ago to look at used cars and was immediately helped by one of the sale rep. He was very kind and helped me look at different options I would like. The whole experience was great, everything went smoothly, and I love the car that I got. Thank you Eddie for helping me that day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Great dealership

I highly recommend this place if you are not sure where to purchase your car, professional people , very patient, , very happy people, extremely clean environment, my sales person Eric was extremely knowledgeable, all details explained

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Experience

it was a very pleasant experience. The presentation and information was delivered with professionalism and respect. There was never any hard or pushy sales technique. We were very happy with the way we were treated from the beginning to the end of the process. thank you Chris Bonafede

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Liars! don't do business with then unless its written!

bunch of liars, i came with my Hyundai 2013 Elntra with two month left on the lease to trade it with another car. part of the agreement was that they will buy the car and ill pay for the new car I took Hyundai Tuscon. After two months i'm realizing they paid only one payment! tried contacting them and espcailly the guy that handled me Eric (which is nice guy) but lied me in my face! they don't return your calls, they telling to to contact Hyundai financing while they handled the whole process. wasted 3-4 weeks of phone calls and stress! At the end I had to pay it out of my pocket. I learned the lesson and I warn you guys as well don't trade or do any deal with them unless what agreed verbally is written black and white.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Easy flowing experience

The whole experience from start to finish was enjoyable. Not one part of the experience felt uncomfortable. Will definitely return to Brandon! He assured satisfaction throughout the whole process. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

CAR PURCHASE ANS SERVICE EXCELLENCE

ABOVE AND BEYOND EXPECTATIONS AS FRIENDLINESS AND SERVICE . 10 STAR SERVICE. BRIAN WENT ABOVE AND BEYOND TO BE HELPFUL TO OUR NEEDS AND EXPECTATIONS PROFESSIONALLY AND PERSONALLY.GREAT DEALERSHIP EVERYONE WAS VERY PLEASANT AND HELPFUL . GLAD WE CHOSE TO COME BACK AND BUY AGAIN HERE . THANK YOU FOR BEING THERE KUDOS TO THE ENTIRE STAFF. ALSO JAMES CAVUOTO WENT OUT OF HOS WAY TO ASSIST BRIAN AND US WITH ANY QUESTIONS WE HAD . GREAT TEAMWORK .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers. It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. We'll pass the kind words along to Brian, James, and the rest of the team. Feel free to call or stop by if there is anything else we can do for you. Be well, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager