Al Piemonte Ford

I have had nothing but positive experiences with service at Al Piemonte. I also appreciate the fact that they are so close to home.

I email this dealership several times about a vehicle I was interested in. (sale person) Tavia Shepherd responded. I ask could he send me a few photos... of the vehicle (Ford Explorer) there were no pictures or vehicle features posted. Just the price. He responded when do you want to come in, I'm here to till 9:00 PM. Are you trading in a vehicle? I replied, did you take the photos? Tavia sais I did not. Are you interested in stopping by today. Why is it so hard to pull out your phone and take a picture of the vehicle. I made a final plea for the photos, never heard back from him. Al Piemonte has very poor customer service. There are so many more dealerships out there that Value your business. I will move on, Should have read the YELP reviews first. Alone with Cars.com

Lou Wilson is my go to guy for information and service . He is knowledgeable and eager to help . His estimated cost for the repair...is what the invoice... was ...no surprises . If need be ...I'll wait for him .

Almost 2 months later and 35 phone calls later, I am still in tears over my new car purchase! I can’t even comprehend my Situation with this transaction.... No apologies, no call backs. So heartbroken over this deal that cost me $50,000. This dealership lies and does not care after they finalize the deal!! Shame on you Piemonte family!!!!!!!

They don't even deserve half a star. All the way from the sales guy to the service guy each and everyone of them have an attitude problem. First... they sold me a car at a different price then we agreed on which I have in writing, then they promised to fix an issue on this brand new car and still 7 weeks later NO RESOLUTION! However, Tom Jahn was kind of enough to be extremely rude to my husband swearing at him that is trying to help him and if he doesn't like it to get the F*** out!!! Julio is no better with his attitude. I have called customer relations and corporate and still NOTHING! Glad I spent over $50,000 on a brand new defected car !

Will be brining my car to another ford dealership when need service service dept wasn’t very friendly when I called in to explain what was wrong... with my car felt like I was bothering service and on top of that I had a tail light out didn’t fix that.. then I get a email and call on getting my car appraised when I called in that I was interested no one called me back with appraisal ????? When I pull up to pick up my truck you have all the sales people sitting in front of store outside on there chairs didn’t have time to appraise my car or even a phone call back so I guess your dealership is not interested in selling cars because you guys let me leave without anyone giving me my Appraisal.... All good there’s a million dealerships out there and by the way I’ve been a customer for over 25 years of Al Piemonte have bought 7 cars from your dealership and have 2 cars right now that are financed which is 80,000 I have a 2016 Edge and 2016Focus bought brand new within a few months apart was looking to trade my focus but no one ever got back to me on my appraisal that you guys called me on??? Wth

Excellent service. Good people to do great service over 10 years. I live far distance, but I still come knowing that my car is in a great auto shop Ford... dealer.

Estuvo excelente la atención prestada hacia nosotros, estamos muy a gusto con nuestra camioneta. Muchas gracias y muy agradecidos con ustedes. Felicitaciones!!!... Gracias!!! En hora buena.

Beware of this place there are many other Ford dealers out there to buy New and used cars. They will make as much money off you as they can, Without disclosing... please read all your contracts you sign if you have bought a car within the last few months there is a new dishonest crew running the place they make you think tor getting a great deal on The purchase price of the car and then throw in a $5500.00 or some crazy amount warranty or some kind of protection plans for your vehicle. If you see this on your contract go back cancel Your service contracts. They will have to send you a check for the balance. They did this to me. I purchased a car a little over a month ago went home looked over the contracts. Seen 5,500 extra. I went in complained. Was lied to. Held my ground and all was cancelled. Kept my car. And cancelled the protection plans. It???s all a way of them to Rob you. DONT go here DONT buy here. This is not the same AL PIEMONTE FORD. This is not what AL would of wanted. Dif people no good people there. Slimy People running this place. It???s truly a a shame what happen I have bought numerous cars over the years here. NEVER AGAIN!!Go buy at the New ZIEGLER FORD in North Riverside they are re opening that place. Go To FOX FORD go to WESTFIELD FORD go to PACKEY WEBB FORD go to HAWK FORD go to JOE RIZZA FORD go to WILLOWBROOK FORD all area Dealers to AVOID al piemonte no caps don???t deserve cap letters.

Sharon Max When in need go to Al monti Ford. My car was in bad shape, the sale person encouraged me and got me in a new car. Thanks Scott you and Financial... team did for me. And all at Al monti Ford.