Reviews
Yesterday I took my 2015 Acura TLX to Dick Hannah Honda dealer in Vancouver WA for an oil change. In the multi-point vehicle inspection checklist, all 4 brakes were marked in green boxes. Yet, in a more detailed report, it showed that the both front and rear brakes needed to be replaced. We decided to have the front brakes replaced. Little did we know that front brakes had very bad hot spots on the rotors! Please do not mark in the green boxes when it cost us $808.08 to replace the front brakes and rotors. From a business point of view, it's very bad when your own inspection reports for customers were not in sync.
Yesterday I took my 2015 Acura TLX to Dick Hannah Honda dealer in Vancouver WA for an oil change. In the multi-point vehicle inspection checklist, all 4 brakes were marked in green boxes. Yet, in a more detailed report, it showed that the both front and rear brakes needed to be replaced. We decided to have the front brakes replaced. Little did we know that front brakes had very bad hot spots on the rotors! Please do not mark in the green boxes when it cost us $808.08 to replace the front brakes and rotors. From a business point of view, it's very bad when your own inspection reports for customers were not in sync.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify what you experienced. We apologize for the confusion caused by the inspection report. The green boxes on the multi-point inspection indicate the remaining brake pad thickness, which was still within Honda's acceptable specifications at the time of your visit. Separately, you had expressed a concern about the vehicle shaking while braking. During our inspection, the technician found that the brake rotors had developed excessive hot spots, which can cause vibration even when the brake pads still have adequate material remaining. To properly address your concern, the technician recommended replacing both the brake pads and rotors on the front axle, as replacing the pads alone would not have corrected the brake vibration. We understand how seeing green indicators alongside a brake recommendation could be confusing, and we appreciate you bringing this to our attention. Your feedback helps us identify opportunities to better explain the difference between brake pad life and brake performance issues so our inspection reports are clearer for our customers. Thank you again for your feedback and for trusting us with your Acura. We appreciate your business and will use your comments to improve how we communicate inspection results and repair recommendations. Alex Bassett Parts and Service Director Dick Hannah Honda Desk 360-944-3310
They gave me a lower sales price than other quotes at an interest rate well below market norms. Some haggling required
They gave me a lower sales price than other quotes at an interest rate well below market norms. Some haggling required
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We're glad we were able to earn your business with a competitive price and financing that exceeded your expectations. We know purchasing a vehicle is an important decision, and while a little negotiation is sometimes part of the process, our goal is always to make sure our customers leave feeling they received a great value and a great experience. Thank you for choosing Dick Hannah Honda. Congratulations on your new vehicle, and we look forward to serving you again in the future! Nicholas Faust General Sales Manager Dick Hannah Honda Desk 360-314-0596
Nice young man. Seemed knowledgeable and kind. Answered all our questions. The end the end
Nice young man. Seemed knowledgeable and kind. Answered all our questions. The end the end
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Your positive feedback about our team member being knowledgeable and kind means a lot. We appreciate you sharing your experience!
Ask for Dylan…he was awesome to work with! No stress, straightforward and very friendly.
Ask for Dylan…he was awesome to work with! No stress, straightforward and very friendly.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic 5-star review! We're so glad to hear Dylan made your experience stress-free, straightforward, and enjoyable. That's exactly the type of customer experience we strive to provide every day. We'll be sure to share your kind words with Dylan—he'll really appreciate the recognition. Thank you for choosing Dick Hannah Honda, and congratulations on your new vehicle! We look forward to serving you again in the future.
Great selection, Antonio was great work with and Josh in Finance was very knowledgable and organized.
Great selection, Antonio was great work with and Josh in Finance was very knowledgable and organized.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We're thrilled to hear you had a great experience with us. Antonio takes great pride in helping our customers find the right vehicle, and Josh works hard to make the financing process smooth, organized, and easy to understand. We'll be sure to share your kind words with both of them. Congratulations on your new vehicle, and thank you for choosing Dick Hannah Honda! We look forward to serving you again in the future.
We purchased an auto yesterday. The experience was excellent. Chamya gave a great education on the features of our new car including the safety electronics. She was professional, kind and patient as was Don who went through all the numbers regarding our purchase. These two employees were top flight answering all our questions along the way.
We purchased an auto yesterday. The experience was excellent. Chamya gave a great education on the features of our new car including the safety electronics. She was professional, kind and patient as was Don who went through all the numbers regarding our purchase. These two employees were top flight answering all our questions along the way.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear Chamya and Don made your purchase experience top flight. Thank you, for recognizing their professionalism and patience.
Love my Honda, this place is the real deal. Nice people, nice cars, nice prices.
Love my Honda, this place is the real deal. Nice people, nice cars, nice prices.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear you love your Honda, Wayne. People, cars, prices — we aim to deliver on all fronts. See you next time!
Reno G was a pleasure to work with. I was able to get the car I wanted, with the features I needed, at a price that worked for me.
Reno G was a pleasure to work with. I was able to get the car I wanted, with the features I needed, at a price that worked for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that Reno was a pleasure to work with and helped you find the perfect vehicle with the features you were looking for at a price that fit your budget. Providing a transparent, pressure-free buying experience is what we strive for every day. We'll be sure to share your kind words with Reno. Congratulations on your new vehicle, and thank you for choosing Dick Hannah Honda. We truly appreciate your business and look forward to serving you again in the future!
Employees at Dick Hannah Honda, are dishonest, deceitful, and disrespectful in my experience with managers. Promised to return my $12,000 down payment within three business days and they failed to follow through because I decided not to purchase the vehicle. They charged me additional money for a dent I found on the vehicle when I hand polished the vehicle. They claimed that I caused the dent in the vehicle not providing me any proof that it wasn't there to begin with...I will never trust this dealership again for misleading people...
Employees at Dick Hannah Honda, are dishonest, deceitful, and disrespectful in my experience with managers. Promised to return my $12,000 down payment within three business days and they failed to follow through because I decided not to purchase the vehicle. They charged me additional money for a dent I found on the vehicle when I hand polished the vehicle. They claimed that I caused the dent in the vehicle not providing me any proof that it wasn't there to begin with...I will never trust this dealership again for misleading people...
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Gary, Thank you for taking the time to speak with us yesterday. I appreciate the opportunity to review your concerns together. After conducting an additional review of the vehicle preparation photos and delivery video, we determined that we could not conclusively establish when the dent occurred. As a result, we refunded your full $12,000 down payment. I'm glad we were able to discuss the situation and reach a resolution. Thank you again for your time, and I wish you all the best.
Rene me ayudó excelente servicio lo recomiendo para la próxima compra. Es la segunda compra con el.
Rene me ayudó excelente servicio lo recomiendo para la próxima compra. Es la segunda compra con el.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. We're glad Rene provided excellent service. We look forward to assisting you again on your next purchase!