Reviews
Write a reviewOver delivered after promising “Exceptional!
Over delivered after promising “Exceptional!” Thanks Scotty Hiltz, Manny, and of course, Nick Faust! They got my 2023 ahead of schedule, got me in and out of the dealership, we’re transparent in their dealings, and reinforced my reasons to be a Customer For Life!
Congrats on your new Honda! Thank you for allowing us to earn your business and please never hesitate to reach out with any questions. Thank you!
Salesman didn't return call was given misinformation and
Salesman didn't return call was given misinformation and they raised the price in the middle of negotiating a deal on the car it's 500 dollars but it's the principle probably won't buy the car despite it being just what I wanted to shady for my taste
We are sorry to hear about your experience Victor, but we would love the opportunity to discuss it further so that we can address any concerns with our team. Please reach out to General Sales Manager, Billy Joseph, at 360-944-3346. Thank you
My sons first purchase of a car and they sneak in a 5 k
My sons first purchase of a car and they sneak in a 5 k service plan without saying that is what they are doing. I can’t even believe this is legal. “Believe in Nice” believe we will take advantage of you, would have been more on point
We are very sorry to see this, Ryan. We take great pride in being open and transparent with our customers and are truly sorry you felt that was not the case. After reviewing all the paperwork, we did find everything was fully documented, disclosed, and signed for at the time you and your son were here. We would love the opportunity to invite you and your son back in to review the paperwork he completed as well as offer him the chance to cancel the warranty if he no longer sees the value in it. We never want a customer to feel we snuck anything past them as we want you and your son to choose us not only this time, but for all your future vehicle needs. Please have your son stop by, or call Billy Joseph at 360-944-3346 and we will assist him. Thank you
Scotty wasn’t the pushy kind of salesman.
Scotty wasn’t the pushy kind of salesman. Scotty took time to get to know me and what’s best for me. He took the time to explain everything and what’s best for me.. if you are thinking about coming to Dick Hannah, i would highly recommend Scotty.. Scotty thank you for making me feel like family..
Thank you for your kind review! Scotty and our entire Honda family wish you many miles of smiles!
Contacted service dept.
Contacted service dept. via live chat. Asked for a quote for starter and timing chain on my 2016 Honda Accord. I was told the service dept. would email me with a quote. Bottom line, no response, I moved on to another shop to get the work done.
We are so very sorry to hear this. We appreciate you sharing your experience though, as we will ensure this is addressed with our team. Our Service Director has tried to call to apologize personally and can be reached directly at 360-944-3310
Scotty was super helpful and sweet, awesome guy.
Scotty was super helpful and sweet, awesome guy. Was super kind and definitely helped us explore our options. We are very happy with what we ended up with and would highly recommend everyone to come see Scott!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Honda! If you have any further questions, please give us a call. We're always happy to help!
Overly satisfied with my purchase.
Overly satisfied with my purchase. Not only was it a good experience but I actually felt comfortable the whole time. Never did I feel pushed to make a decision I would regret, nor that my opinions and wants weren't liable. Thank you Scott and Manuel!
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Dick Hannah Honda. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Such a wonderful experience in this dealership.
Such a wonderful experience in this dealership. From the moment I got there, all my questions were answered and all my needs were fulfilled. Never did I feel pushed to make a decision I would regret. Everything was handled with respect and communication. Thank you again Scott and Manuel! I felt extremely comfortable with the fact that Manuel spoke Spanish and I was able to understand everything in detail, since finance can get tricky. They were both so patient with all the worries I expressed, several times. Together they were able to leave me with a smile on my face, great team.
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Scotty and Manny were so wonderful.
Scotty and Manny were so wonderful. 100000% recommend. They listened to us made sure we were happy with everything. No matter how many times we repeated our worries, they made sure to listen and give us evidence for all they said. We left super happy!!
Thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Honda! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Scotty was amazing!
Scotty was amazing! Honest, very transparent, and spent a lot of time finding us just the right car. He listened to our needs and concerns and didn’t try to oversell us.
Hi, thank you for your kind review; we are happy to pass along your comments to Scott here at Dick Hannah Honda! Feel free to reach out to us if you need anything. Have a wonderful day.