Dick Hannah Honda

We had a really pleasant experience and would come back to get another car again. Alec T. Was our salesperson. He was very nice and not at all pushy.... I like the fact that it was a laid back experience and not what you usually think of being rushed and pushed through. Quite the opposite. He was very helpful and went out of his way to answer all our questions. He was so polite and was very knowledgeable on exactly which vehicles would be good for our daughter. In addition we got a lower interest rate than our credit union could offer us. That was a nice surprise. I would highly recommend this dealership and Alec for purchasing your next vehicle!

This review is about the thoughtful care I received from Ricky while in the early stages of my research for a new car to Iease. All our exchanges were... over text and email, which was most convenient for me. In all of these engagements, Ricky distinguished himself with hustle and integrity, displaying an earnest interest in making sure my car needs were met ? regardless of where I ultimately leased my car. Ultimately, I went with a different make and model than the Honda that Ricky was helping me to understand. But if I ever were to buy/lease a Honda, I'd reach out to him first. For what it's worth, this is the kind of general customer-first experience I've had at all three Dick Hannah dealers (Subaru, Kia, Honda) that I visited (in-person or virtually) while researching new cars.

I was looking for a new Odyssey and decided to try Dick Hannah - all online. I was able to get not only a quote but through a conversation with Trevor... Jollie, a print out of all my expected costs (fees/taxes) ahead of time. I even got a really reasonable quote for my trade in - all online as well! Trevor as well as Erinn Shea, were so helpful through phone and text. Their quote was lower than all the local dealers to me and Trevor even delivered it!!! Never had to go into the dealership and had such a great experience!

I wanted Sirius XM on my vehicle. Sales said the vehicle had Sirius XM. Purchased truck. The truck did not have Sirius XM; been back to Dick Hanna Honda... four times which I wasted my time in doing so. It sucks in dealing with them. I will not buy another vehicle from them; nor will they service my truck in the future.

Was told to bring in offer from competitor that they would equal or beat which I did. Drove about 25 miles to find out they couldn't fulfill their offer... because the vehicle that I wanted was not the same color as the competitor's vehicle. In reality, they couldn't match the price offer and in my opinion, they misled me. I have their emails to prove.

They sold me a 2017 civic that had damage from an accident. This damage nor the accident was not disclosed to me prior to my purchase, instead it was discovered... by my mechanic 5 days later when I was prepping the car to move to another state. I took the car back to Dick Hannah and got in writing a confirmation from them that at a later date of my choosing I could bring the car back to have the damage repaired (I was about to move and didn't have time to wait for them to repair the car). I attempted to bring the car back later in the year after I had time to drive it back and they would not schedule a maintenance for me. My emails were ignored, and multiple phone calls that were promised to be returned by the general manager went unreturned. I will have to turn this over to the state to deal with. In case no one is aware is it ILLEGAL to sell a car with damage without disclosing, they were aware of this damage prior to selling to me and did not disclose. This is illegal and unethical.

The ship was ran on pure Perfection. Marquel Beli helped us with a major improvement in regards to our car insurance. Everyone on the Hannah team was unusually... professional. I typically hate buying cars, but This was a really good experience. Dealt with some really nice people I would be glad to call friends in my everyday life. The car is getting 41 miles to the gallon on my daily commute through rural roads and six small towns. Cudo's to you all.

I visited the service department without an appointment and waited for a B1 service, replace oil, rotate tires and the basic Multi-Point Vehicle Inspection.... Service attendant was pleasant enough and took time to identify all the items the specific service provided. After two hours the vehicle was ready with a disclaimer that two of the service items couldn't be performed for logical reasons. However, this was shared at the end of service wait. If there are known differences to what is explained to the customer, this should have definitely be shared when alternative plans or procedures could be discussed and/or employed. I felt the exit service was lacking many elements, explanations, assistance in locating the car, courtesy and information on repairs, in convincing me to be a return customer.

My experience overall is a 10, very pleased and happy with the service that I got from Dick Hanna Honda in Vancouver WA. Manuel Arellano called me to wish... me a happy 1 year anniversary on the purchase of my 2018 Honda Civic, I appreciated his thoughts and kind words. Manuel went on to mention if I might be interested in upgrading my vehicle, I was happy he called because I was interested in upgrading. Manuel did not insisted or pressured me, he kindly asked if I would be interested in setting an appointment to come into the dealership and discuss with him what Dick Hannah Honda could possibly do to assist and help me with. So we meet on a Sunday at 10:00 AM October 27, 2019, I am so pleased Manuel Arellano had helped me throughout the process in search of my new vehicle! I would highly recommend him to anyone looking to purchase a vehicle. Manuel Arellano is professional, he listens, he is patience and most of all respectful. Thank you Manuel for everything, I also want to thank Robert in Finance and Milton. Thank you Dick Hannah Honda for my new 2020 Honda Civic Touring "I love it!"

Curtis was excellent to work with. He was very knowledgeable and fair in every aspect of talking me through turning in my lease. I didn't expect to walk... out with a new car, and I definitely didn't expect to walk out happy with solid deal!