Magic City Ford Lincoln Roanoke

People are awesome! I would recommend this dealership for all your service needs. They make you feel like family. They always go above and beyond to... help.

Bought a used car last month. It's had some annoying problems. Radio disabled and button I needed to get it working is not functional (I was able to fix... this short term). Tail light out. Really low tire pressure on the front end which resulted in a warning light within days of purchase. Unable to reset the light manually. Heater not functional. They did fix this, however, there was a loose sounding bolt ( a Knock, if you will) in the front suspension that started at about 40 miles and got exponentially worse within 60 miles. The car was already going into the shop for the heater two days after I bought it so I asked that they look at it. Sales manager said "No. Sold As-Is." I had to stop driving it because I had serious concerns about the front end noise until I could get it into my local shop. Turns out that it was a LOOSE BOLT on a lynchpin that had RECENTLY BEEN SERVICED. So I am a one adult household trying to juggle getting my new-to-me car to the shop TWICE within a week of purchase. I have zero trust in this sales team now and will not be purchasing any more vehicles from them.

Been to several dealers there's a handful of dealships that I would consider doing business with and now this one I will add to the list. In my experience... with magic city of Roanoke wether you close the deal or not they are willing to communicate and try to earn your business.

Great buying. Wayne was good to work with. Finance department was also good to get me set up with my vehicles. I plan to continue doing business with them.

Cannot rate the service because no one answers the phone. Called repeatedly, no answer and no option to leave a message. If this is an indication of how... the company / dealership is run, people need to go someplace else. This is the third or fourth time I have had this experience with this dealership since June 2018.

The dealer listed the vehicle and I contacted them to see it. When I arrived they couldn't find it. On a second trip they found it but it hadn't been... cleaned or checked. Two more trips later everything was done and I bought it. Vehicle was in good shape and they were professional but they could have done a better job of having it ready when I first contacted them to come look at it.

I only did some emailing back and forth, they where prompt and followed up great!! Very impressed, I will reach out to them and make the 2 hour drive to... give them a chance.

JUST PURCHASED A NEW F-150 MY SALES PERSON WAS PHOME FORD.SHE WAS WONDERFUL TO WORK WITH.SHE WAS NOT PUSHY AND VERY HELPFUL IN EVERY WAY.THE WHOLE EXPERIENCE... FROM START TO COMPLETION WAS VERY PROF.

We have purchased several cars from Jurl. No pressure. He showed genuine concern that the vehicle we purchased met our needs.

This is the third car in less than two years that I have bought with Wayne Fulp and Cameron Johnson. They have always treated me with respect and fairness.... Wayne has always helped me anyway he can and always follows up quickly as we go through the buying process. Magic City has made my car buying experience as pleasant as possible. Thanks for an outstanding job!