Magic City Ford Roanoke

Have dealt with MCF for decades. From sales, service, and bodyshop. Always on top of their game. Much appreciated..

I bought 2013 Mustang gt from them..they said it had been inspected...when I received it the tpms has been removed from all 4 tires,causing g light on dash to continously stay on...it has no spare tire,and it had been removed...I tried to get them to reimburse me,enough money to just have those items fixed...they will not answer me....worst frigging car lot I've ever fooled with....no more....

After 12 plus years I’m done magic city service sucks and communication sucks PERIOD they don’t answer the phone they have left me hanging the last 2 visits with no vehicle no courtesy call I have spent several thousand dollars on this vehicle with them I’m tired of being screwed over at my expense I pay top dollar for a piece of mind I no longer trust MCF to service my vehicle they knowingly made appointments knowing they could not honor these in a timely matter never ever will I do business with this dealership they only want your money and you’ll get your vehicle when you get it

Had an urgent situation with my truck. Called Magic City Ford at 8:40am to make an appointment. Service dept did not answer. The receptionist said she would have them call me back. Called again around 9:20, no answer at the service dept, Receptionist said she had no idea why they’re not answering but she would have them call me back. Over 5 hours later from my 1st call, I called back and talked to Cindy who apologized and said they were short handed. I explained to her that I had already called 1st Team Ford in Christiansburg and they answered right away, and set me up to have my truck looked at the next day. They said there have been several folks that did the same thing because of bad customer service at Magic City Ford. Another friend said they went to Lynchburg because of bad customer service at Magic City Ford in Roanoke.

First to make an appointment to get my sticker, I was transferred to a rep in China. I was surprised, because before when I called, I was connected to the Service Dept in Roanoke. I had to wait a couple of weeks for an appointment to get a sticker. Finally, the day came and I told the service dept I would wait on my sticker, thinking it would only take 30 minutes or less. I sit in the waiting area for 3 hours, then could not take it any longer. I asked when my car would be ready. I was told it would be another 2 hours. I be dammed, if I will donate an entire day to get a sticker for a new vehicle that had nothing wrong with it. I am so disappointed in Magic City. I have never experienced anything like this from them. They won't waste my time ever again. I left after 3 hours and took it to another shop and was in and out within 15 minutes.

Darren Yeatts was extremely knowledgeable about the new Maverick. Glenn and John very helpful getting the process done. Would recommend them to anyone !

I just bought my 5th car from Pomy Ford and Glen. They always take exceptional care of us.

I like to thanks Pome Ford my salesman. Glenn Griffin sales manager and John St Finance manger. I were looking for a 2021 Lincoln when I got there they me comfortable and treat me like family and the price was affordable for me. Thank you again Magic City Ford Lincoln.

Service department is horrible. Would never recommend buying a vehicle from there and never take it to be serviced. They hand you a spoon full of lies and garbage and you you swollow it!!!!!! Hands down worst experience ever!!!!

This was the worst customer service experience I believe I have had at any car dealership and possibly business in general. I walked in first thing this morning to be told they had no available slots for service without an appointment. First of all that is disappointing and a hint to a possible flaw in their business model. Secondly I was told they would not have an appointment for the rest of the week. This level of attitude and service is unacceptable and as someone who has acquired 4 vehicles which were bought at Magic City Ford and serviced there since their purchase, they will never have to worry about being burdened with serving or selling to me or my ford family ever again. But I’ll still help them even though they refused to return the favor. To keep from receiving this kind of critical review, leverage your Human Resources skills to attract, hire and retain service talent (if this is the reason for your inability to provide service), put your customer facing team members through a course on etiquette and soft skills to improve their delivery of potentially disappointing news and lastly put up signs that clearly state by appointment only so as to be clear of your business model. To anyone wishing to purchase or get service here be warned service after the sale is nonexistent and as a result the four vehicles purchased and serviced here will be the last.