Don Herring Mitsubishi North

I went in just browsing at the EVO X (of which they have a bunch to choose from), and the Charles took great care to show me the car and talk straight with me. Even though he knew I wasn't planning on buying he still was very thorough and showed me the cars interior, engine and even taught me stuff about the car I didn't know. Very very rare that a salesperson will know that much about the car. Great dealership. I've been to about 4 other ones just looking around and this is the first to take care of me like that.

Brett Cantrell needs to have some major training in customer service and customer relations. My fiance went into this dealership trying to buy a new car. I was unable to be there so she went by herself. After a little bit she called me for help cause she had signed some papers but didn't know what they were. While on the phone she told me what the terms and conditions were which was not a bad deal and seemed to be that they were trying to work with her however just wasn't a good deal for us at the time. I asked to speak to salesman to go over what these terms and conditions were due to the fact that my fiance doesn't really have any experience in this department and she felt more comfortable with me going over the paperwork. Upon asking Mr. Cantrell to talk to me on the phone, he said he would NOT talk to me about anything. At this moment I told my fiance to just get her keys and leave. After she left I called Mr. Cantrell to let him know that where he absolutely lost the deal was when he would not talk to me. He said he doesn't talk about that kind of stuff on the phone, however it seems he doesn't follow either his own rule or dealership policy because he began to tell me the numbers and that I would be crazy not to do this deal trying to get me back into the showroom. When i told him that i would not be coming back in but rather was calling to let him know how he lost the sale so that he could be more open in the future with talking on the phone he proceeded to tell me that "As her was her fiance I should have stepped up and co-signed for her to get her a better deal." VERY UNPROFESSIONAL. You do not talk to customers that potentially want to spend a lot of money with them that way!!!!!! I would recommend to avoid Brett Cantrell at all costs!!!

Our Visit to Don Herring Mitsubishi Plano will be unforgettable! Not only our salesman give us a great experience test driving the car we wanted but he also had the knowledge to show us what a great vehicle it was! Many thanks to Scott Fickert for an enjoyable time.