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Don Herring Mitsubishi Plano

(1,094 reviews)
Visit Don Herring Mitsubishi Plano
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (469) 257-0776 (469) 257-0776
Used (469) 257-0981 (469) 257-0981
Service (469) 257-0502 (469) 257-0502

Inventory

See all 160 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2023.
Don Herring has been serving the metroplex since 1979. Don Herring Mitsubishi is one of the few family owned and operated automobile dealerships in the DFW area. We are dedicated to exceed our customer's experience by consistently providing professional honest friendly and courteous service. We have 3 locations to serve our customers better Dallas, Irving and Plano. Our motto is "We Make it Easy" and we truly strive to make our customers buying and ownership experience as easy as possible.We also serve Richardson Grapevine Fort Worth SouthLake-Carrollton Frisco McKinney Allen Coppell Denton Arlington Grand Prairie and Garland.
We Make It Easy

Service center

Phone number (469) 257-0502

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,094 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Herring Mitsubishi Plano from DealerRater.

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Service was completed in a timely manner.

Service was completed in a timely manner. Kept me informed on the progress and was very courteous.

Service was completed in a timely manner.

Service was completed in a timely manner. Kept me informed on the progress and was very courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing the service team to assist you! We appreciate you taking the time to leave us a review!

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My experience at the dealership was excellent, I was

My experience at the dealership was excellent, I was promptly assigned a sales agent, Fervigo Ventura. Vigo asked what I was looking for, and showed me what was available, he brought me up to speed at a comfortable pace, we looked at the Mitsubishi line-up and also non-Mitsubishi cars and trucks. He gave me a lot of info to digest. We went thru options in my price range, took several test drives and I left being more knowledgeable. I researched other makes and models and test drove other brands. After some tme, I decided to go back to Don Herring North Mitsubishi. Vigo answered a few more questions and we worked out a deal same day. Staff there are very attentive and friendly. I've been driving my new car for a week and love it. I'm a repeat customer, and recommend Don Herring North Mitsubishi to anyone in the market for a new car.

My experience at the dealership was excellent, I was

My experience at the dealership was excellent, I was promptly assigned a sales agent, Fervigo Ventura. Vigo asked what I was looking for, and showed me what was available, he brought me up to speed at a comfortable pace, we looked at the Mitsubishi line-up and also non-Mitsubishi cars and trucks. He gave me a lot of info to digest. We went thru options in my price range, took several test drives and I left being more knowledgeable. I researched other makes and models and test drove other brands. After some tme, I decided to go back to Don Herring North Mitsubishi. Vigo answered a few more questions and we worked out a deal same day. Staff there are very attentive and friendly. I've been driving my new car for a week and love it. I'm a repeat customer, and recommend Don Herring North Mitsubishi to anyone in the market for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review! We appreciate you allowing us another opportunity to assist you! It makes us so happy to hear that you are loving your new car! A referral is one of the highest compliments we can receive, so thank you again, so much!

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Helpful service advisor, quick turn around to finish the

Helpful service advisor, quick turn around to finish the vehicle. I definitely recommend this location.

Helpful service advisor, quick turn around to finish the

Helpful service advisor, quick turn around to finish the vehicle. I definitely recommend this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us the opportunity to assist you! We appreciate you taking the time to leave us a review!

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Very good service at a good price.

Very good service at a good price. Service advisor very helpful. Work done in reasonable time. Appreciated the system checks

Very good service at a good price.

Very good service at a good price. Service advisor very helpful. Work done in reasonable time. Appreciated the system checks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for allowing us to assist you with your vehicle. We appreciate you taking the time to leave us a review!

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A place to go for all your vehicle needs.

A place to go for all your vehicle needs. My service advisor Mr Preston is very welcoming and gets you comfortable as you wait for your vehicle to be done. This is my place to go for my outlander sport! I am a very happy customer!

A place to go for all your vehicle needs.

A place to go for all your vehicle needs. My service advisor Mr Preston is very welcoming and gets you comfortable as you wait for your vehicle to be done. This is my place to go for my outlander sport! I am a very happy customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for allowing Preston and the team the opportunity to assist you! We appreciate you taking the time to leave us a review and feedback about your experience!

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Knowledgeable about their products.

Knowledgeable about their products. Friendly. Take good care of their customers for the life of the car.

Knowledgeable about their products.

Knowledgeable about their products. Friendly. Take good care of their customers for the life of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very poor customer experience.

Very poor customer experience. After having the courteous talks with Jane & front desk team, I was hoping for a pleasant sales process. But, the sales person didn't have any interest. He took his own sweet time for getting on the test drive and when I showed interest to buy, he was not even ready to introduce the finance team. This behavior forced me to go to a different dealer and buy the same model car on the same night!

Very poor customer experience.

Very poor customer experience. After having the courteous talks with Jane & front desk team, I was hoping for a pleasant sales process. But, the sales person didn't have any interest. He took his own sweet time for getting on the test drive and when I showed interest to buy, he was not even ready to introduce the finance team. This behavior forced me to go to a different dealer and buy the same model car on the same night!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Mr. Basavaraju, we are very sorry to read how you felt about your experience. We realize that the sales associate to not effectively communicate why it took so long to bring the car around for a test drive. When the sales associate was retrieving the vehicle you were interested in he noticed the low tire pressure light was on. He then took the vehicle around to our service department to ensure that it was just low tire pressure and there was no other issues. This was on a Saturday and our Service Center is very busy so it took him some time. We apologize for not explaining that to you. We generally do not introduce folks to the finance team until they are ready to purchase and our understanding was you were not ready to sign the paperwork. We are happy to hear that you were able to find the vehicle you wanted. We appreciate you bringing the lack of communication to our attention so we can review best practices with our sales associates.

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The customer service I receive here is always world

The customer service I receive here is always world class. They take great care of all three of my Outlanders.

The customer service I receive here is always world

The customer service I receive here is always world class. They take great care of all three of my Outlanders.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Mickey! We appreciate you taking the time to leave us a review! Thank you for continuing to allow us to assist you with your vehicles maintenance.

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I really appreciated the personal touch of Evan in

I really appreciated the personal touch of Evan in walking me through the process of my service and what was available to me in the waiting room. Also, they put on the front license plate for me for the state of Texas. That was super great, too! When I encountered employees they all said hello when they saw me in the waiting area. I appreciated their kind smiles and comments. Great place!

I really appreciated the personal touch of Evan in

I really appreciated the personal touch of Evan in walking me through the process of my service and what was available to me in the waiting room. Also, they put on the front license plate for me for the state of Texas. That was super great, too! When I encountered employees they all said hello when they saw me in the waiting area. I appreciated their kind smiles and comments. Great place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The service is excellent and you could not ask for more

The service is excellent and you could not ask for more friendly and helpful staff.

The service is excellent and you could not ask for more

The service is excellent and you could not ask for more friendly and helpful staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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