Sandberg Volvo Cars

4.0
(566 reviews)

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Reviews

4.0
(566 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

don't trust this dealership

I bought an Audi convertible from them and it was a death trap and now I am having trouble getting my money back.they sold it

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

Disappointed

We recently purchased a 2013 Honda Pilot from Sandberg Volvo. According to their mechanical inspection, they told us there was nothing wrong with the car. In the past, when we've purchased used cars from a dealership, we have trusted their mechanical inspections as sound and truthful. We made a serious mistake in trusting Sandberg's inspection. We have discovered there's a list of issues with this car (overdue timing belt change, leaking water pump, leaking power steering pump and power steering rack, compliance bushings, and right front axle seal)--to the tune of $7000. We have learned our lesson the hard way about trusting a dealership inspection on a used car. We would not purchase a car from Sandberg Volvo again.

Dealer response

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. We hope we can earn your business back in the future. Sincerely, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

5.0

Save time and start at Sandberg Volvo!

Reviews are personal experiences that others may consider so they can make informed decisions before and when interacting with a business. I first contacted Sandberg Volvo on a Friday morning, but our search began many days before. My wife and I previously owned a XC60 and we were set on the new Recharge Extended Range. We searched all dealers in WA, ID and OR looking for the best package and price. These models are limited and we expected a different experience than when we bought our first Volvo when the market was “normal.” Friday morning I combed the 250 mile dealer radius (we live in Olympia) and found a model we had not seen at any other dealer; a Polestar Engineered. Assuming this was ordered, pre-sold, or not available, I inquired about it through their automated buying process. Just before the dealership opened I received an email from sales consultant Fouad Fares and within minutes we were texting and conversing on the phone. Fouad and manager Bill Tapscott tailored the deal, we drove up the next day and the entire process was simple, transparent and by far the best car buying experience. All the staff were friendly and DJ in finance was also a pleasant surprise. We never felt pressured, all of our questions were answered and we left feeling a little bewildered because it was not at all what we expected in the best way. The only downside to the whole process was the drive from Olympia to Lynnwood. It was worth it and the drive back was amazing in our new XC60 Polestar Engineered Extended Range! Thank you again Fouad, Bill and DJ! We’re definitely making the drive again for our next Volvo! Hopefully this review gives you the confidence to consider and start your search with Sandberg Volvo. It will save you a lot of time and you won’t be disappointed.

Dealer response

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Dave Bushnell Service Manager dave.bushnell@sandbergvolvo.com

5.0

Volvo Quality & Safety and #1

My wife & I purchased a 2021 XC40 Inscription and a 2021 XC60 Inscription. We like these cars so much we have a sign in our garage that reads, "Volvo Parking Only". We've had a lot of excellent cars in our lives, but the Volvos to this point have been very impressive and the safety technology helped prevent us from being in accidents at least twice in less than a year. With all of the traffic today you can't get too much safety technology. We've had 1 car serviced and it took us less than 1 hour and the service director was efficient and personable. Sandberg Volvo Cars means to please and that is obvious.

Dealer response

Ernie and Vicki, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Sandberg Volvo Cars satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Dave Bushnell Service Manager dave.bushnell@sandbergvolvo.com

1.8

Totally Incompetent

My Volvo new 2021 XC40 Recharge had multiple issues, just 2 days after taking delivery of the XC40 Recharge center console crashed and reset to factory default, and lost navigation display in driver side. Even after a few visits to dealer Sandberg, issues are not fully resolved. You see, for some reason after Sandberg fixed the driver navigation display issue, the car is stuck in the “guest profile”, I am unable to login. At this point, Sandberg is unable to fix the issue properly and I am very frustrated that nothing really works properly, I can’t even login to Volvo Car website. I heard about this about Volvo, but, good grief this very frustrating that dealer can't properly fix the issues.

Dealer response

Thank you for taking the time to share your recent experience at Sandberg Volvo Cars. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Dave Bushnell Service Manager dave.bushnell@sandbergvolvo.com

5.0

comfort and honesty

Feeling comfortable when considering and purchasing a new car is not something I expect. My experience at Sandberg Volvo was just that - comfortable. Sales representative, Fouad Fares, greeted me when I walked into the showroom and, from that point on, it was the best car buying experience I have ever undertaken. Fouad was amiable and quick to answer any question I asked. More than anything I felt comfortable and not pressured with my decision making. There was a distinct impression of honesty and a desire to help me settle on a car I truly would enjoy with the additional options best suited to my needs. Thank you, Fouad. I have been a Volvo car owner for over 45 years. I trust Volvo. I trust the excellent staff and management at Sandberg Volvo.

5.0

A great experience from start to finish!

Great experience from start to finish. Will definitely recommend to others that this is the dealership to shop with. Excellent choice of vehicles and wonderful facilities.

5.0

Wonderful buying experience. Wonderful car!

I had the great fortune of contacting Damon at Sandberg Volvo Cars. We had a telephone conversation about my likes, dislikes, must haves and nice to haves to help him dial-in on the car I was looking for. (AWD sedan, new or CPO in my price range). We set an appointment and he had a couple options for me to look at when I arrived. He was very interested in my criteria and answered all of my questions. He was very supportive and engaged in his customers' satisfaction (myself and my husband, who came in later). I felt very comfortable with everyone involved in the buying process at Sandberg (not just my sales rep but all of the people involved) and for the first time in many auto purchases, I have absolutely no second thoughts about the wonderful S60 I brought home. Thank you Damon, Tim and DJ for your customer focus.

3.5

Vehicle service

I've been going to this dealership for my vehicle's scheduled maintenance and for whatever reason they gave back the car unwashed. Car wash has been part of the service everytime I bring my car to this dealership which surprised when I got my car back.

5.0

Kimberly Mackey

My family and I came in late on a Saturday evening (literally one hour before closing) with the hopes of buying an XC90 we saw on the website. Immediately, when making the call to be sure it was okay to come into the dealership so late, we were greeted with a fun, lighthearted, but professional salesman (Bini) who gave us a great first impression. We arrived half an hour later with three kids under the age of 9 in tow and found a hospitable, child-friendly, clean, and professional organization. Jim soon joined our little team that was working to get this white XC90 secured. We laughed and smiled throughout the entire process, and found the transparency and empathy leap years different and refreshing from other times we've bought new vehicles. Although we were at the office until ten pm (yes, 10 pm), we never felt rushed or as if we were a burden. Even if we hadn't gotten a wonderful deal on our new car, I may have bought it anyway because the service was stellar. If you are vacillating on if you should and where you should buy your next vehicle, stop here and just head in. I promise you won't be disappointed!

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