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I expected little and was still disappointed
My experience with John Jones was at first normal. I Spoke with an individual named Mike Atchison. He, much like another I found out, was trying to upsell me from the start of our interactions. My wife and I had a strict budget to adhere to and he was trying to push vehicles at us that were well outside of our price point. In his defense he was very patient. If he would have stuck near our price point though we might have gotten the deal sealed sooner.or had he told us the price on the vehicle he was showing us first. That might have helped. On a humorous note. He asked if I would put gas in one of their vehicles. I did, and fortunately found out the gas gauge was busted. Now back to our regularly scheduled gripe. Moving on. My wife and I took possession of our 2011 Chevy Equinox about a week after the ink dried on the paperwork. 2 Days after which my wife was run off the road by a distracted driver totaling our new to us car. All Went well on my insurance side which in and of itself was surprising. The vehicle was declared a total loss and my insurance company cut us a check for a portion of the loan payoff. But more on that soon. In the interim. My wife went back to John Jones to go retrieve items that were left in our vehicle at the accident scene. We spoke about looking to get another vehicle from this place, so my wife went to speak with another person on their staff. Adrienne Hoar was much like Mike. Very insistent on putting down money and how we needed to secure a vehicle before it got sold. My wife was then upset by this thinking we would lose out on an opportunity entirely but due in light to our situation taking on a second loan alongside or coinciding with our loan would be incredibly detrimental to our finances. Much the same as mike she had no concern for us as people, just another sale. Cutting back to the loan We still owed roughly 1900 Dollars on our vehicle after insurance paid their portion and we did opt for the GAP insurance on initial purchase, so we thought “Yay! At least we won’t be stuck with the rest of the loan.” But this is where we made our next mistake. Speaking with a Sharon Cervantes who I am led to believe is a receptionist with John jones. She told us that the paperwork we were signing was to submit a claim for reimbursement with our GAP policy. What we didn’t find out until later was that she gave us a form to cancel our policy, but we did not find this out until about a week after the fact when we received a check from them for roughly half the payoff on our loan. In the end. Now I have a check from them that is next to useless, and I am down a vehicle that I needed because my pregnant wife needs to be able to attend appointments due to her being high risk pregnancy. I have served my country with honor and to come home to people like this makes me wonder if what I did for my country was worth it. All the missed time with family and friends just to come home and be taken advantage of by the very people I swore to protect and defend. Seems funny doesn’t it. Well, I am not laughing and if this rambling paper I have wrote even turns two people away from dealing with these people it will at least make up for the money I lost by their ignorance/incompetence.
Car had more issues (mechanical and cosmetic) than we were prepared to accept. Brakes were “metal to metal”, numerous broken and missing parts. No access to the engine compartment due to a broken hood release ?? wow !! But it has a “Clean” carfax !! lolol
We are sorry that the vehicle did not meet your expectations. Carfax is an independent reporting tool and our dealership does not control what shows up on the report. We wish you the best in your car shopping. Let us know if we can help further.
I had an excellent car buying experience with Steve Caudill at the Salem location. He made the buying experience easy and painless. The service department had the vehicle serviced and ready to go the day I purchased the car. Jessica in the finance office made the paperwork process super easy. Due to COVID she came out to me with the paperwork and I signed in the showroom. And their detail department was fantastic. The car was immaculate when delivered. The dealership is super clean and their housekeeping staff was working hard the entire time sanitizing. Do yourself a favor the next time you purchase a vehicle and go see the sales staff at John Jones Salem! You will not be disappointed.
Thank you so much for your review. We really appreciate the feedback!
Purchased a 2020 Siverado
ABC Garage Doors purchased a 2020 Silverado in Oct. Cody Mattingly did an absolutely wonderful job. This is the second vehicle we have had him as a salesman. He made both purchases fast and easy. Highly satisfied. Highly recommend Cody.
Thank you for you feedback and glad Cody made your purchase fast and easy. Cody and the John Jones Auto Group team appreciate you trusting us with your automotive needs!
SUCH a good experience
We visited John Jones Auto Group to look at a car and worked with Donnie. Very quickly, we realized that the car we came to see wasn't the one for us. Donnie, rather than act put out, let us explore several other cars. We didn't end up making a purchase, but left the dealership feeling smarter about what we wanted and needed. To have an experience that was about helping the customer and not just making the sale? I'd head back that way in a heartbeat for future purchases.
Thank you so much for your review. We really appreciate the feedback!
David P. Allen
the Customer Service is great and made the Buying process a breeze they greet each customer with a smile . Always very friendly and easy to deal with. Thank you
We appreciate your continued business and thank you for sharing your experience. We are pleased to hear the buying process was a breeze and we hope you are enjoying your new vehicle!
Best Dealer In The USA!
Give this dealership an opportunity to earn your business! They Earned Mine. Let me walk you through my experience with John Jones Auto Group in Salem. As I walked through the front doors, I was impressed with the modern layout and clean look of the showroom floor. I was immediately greeted by a very friendly host. She found me the best salesperson(in my humble opinion), Dennis Severs. After spending less than one minute inside the showroom, Dennis whisked me out to the lot to show me the vehicle I had driven 60 miles to see. Still on our way to the vehicle, another John Jones employee was on the lot, and he immediately smiled, spoke and asked if he could help Dennis and myself find the vehicle. It was impressive that fellow employees were willing to help each other as much as help me. Shout out to that guy, don't remember his name, but you, too, made a positive impression to me as a customer. We walked up to the vehicle I was interested in and Dennis shared with me information pertaining to it and asked if I would like to test drive it. Needless to say, I was ready. We got in the car and drove around the town of Salem during our test drive, and he felt like an old friend I had the lucky chance to run in to. The vehicle met my expectations and so when we got back to the dealership we went in and confirmed the sale. Dennis was easy to work with, kind and very interested in us making the best deal possible. John Jones Auto Group is the kind of operation you would trust with your kids buying their first car, and that is exactly the reason for my visit. Dennis Severs(my salesperson), Jason Robarts(Sales Manager) and Cody(Financing) were the most professional group of people we have purchased a car from, and I've been doing this for many, many years. During the final stage, before delivery, we went over the valuable options relating to warranties, financing and the like and there was NO HIGH PRESSURE that would make you feel uneasy. Cody, in financing, was smart, honest and informative. He worked very hard to manage our rate and payments so that our new vehicle was affordable. Once we finished the finances, we were able to tour the facility, and what a facility it is. John Jones Auto Group has invested in the customer experience. Big Screen TV's in the Hotel style seating and entertainment areas, a clean and secure area for your younger kids to play while deal making is taking place, or car is being serviced and a refreshments area that is second to none. The final part of our tour was of the service center. New equipment and floors clean as a whistle, the kind of place you would trust your new vehicle to be serviced. Overall, an amazing experience. Young or old, give Dennis Severs a call, I imagine he will treat you, too, in an honorable and ethical way.
We are thankful for your review and appreciate you sharing your experience. We hope you are enjoying your new vehicle!
BRAVO to the Sales Staff (Mike Atchison); the Finance Dept (Jessica Stewart); the Service Dept (many) and the very welcoming atmosphere of the property. We came looking for a replacement vehicle and JJ Auto Group was very thorough and professional in matching our needs and price range with a terrific Buick! We have been customers since 1996 and have never been disappointed in the process with them.
Thank you for sharing your experience and we are glad Mike, Jessica and the Salem team were able to help you out. We hope you are enjoying your new Buick!
New Buick Encore purchase
I came away very impressed about the John Jones Auto Group, and am very happy with my new Buick Encore. Brandon McIntosh was exceptional in finding me the right car within my desired budget needs. I highly recommend buying a vehicle at the John Jones in Salem, and will not hesitate in sending family and/or friend referrals to them. They are offer flexibility in vehicle types and financing options, and they treat you like one of their family. I plan on purchasing my next vehicle from them when my lease agreement expires.
Kevin, Thank you for your feedback and five star rating! We're glad to hear Brandon McIntosh took exceptional care of you and found you the perfect vehicle within your budget. We appreciate your recommendation to family and friends and hope you enjoy your new Buick Encore. Thank you so much for your business!
Awesome service before the sale
I was treated very well while shopping for a car; after the fact I had trouble getting answers to my questions, I did finally get answers.
Thank you so much for your feedback! We're glad to hear you were treated well during your purchase. If you still have any questions, please feel free to call our Customer Relations Mgr., Michelle Apple, at 812-883-8290. Thank you.