Reviews
Great service and fast.
Great service and fast. Ask for Matt when you go in to the store or online.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We bought our car from JJAG and had a pleasant
We bought our car from JJAG and had a pleasant experience. Matt Cox was very patient and easy to work with. He was committed to ensuring that all of our questions were answered and had followup communication to see how we were liking the car. His laid back personality and willingness to work with us left us comfortable knowing that we were not pressured into buying the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They were able to get me the truck I wanted at a price I
They were able to get me the truck I wanted at a price I could afford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great job all around by Matt c.
Great job all around by Matt c. 10 out of ten recommend!! Will for sure be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shopping for a used car as easy.
Shopping for a used car as easy. Found a great price and a nice vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
All Customer Are not Equal
The salesman basically told us he didn’t care to make us a deal because we were paying cash. He said cash means nothing to them because people are less likely to add on service plans/warranties when they pay cash which makes the dealership profit less.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I would give the company the highest recommendation for
I would give the company the highest recommendation for the purchasing process and their integrity in honoring the purchase agreement. I had noted a few issues during the test drive of the vehicle I purchased which they had just received themselves into inventory. Since the vehicle had not received their standard full inspection since it was so new to their lot, they agreed to cover the costs of whatever was needed to resolve the issue. I think we both felt this would be relatively minor; however, the actual repairs were a bit more than expected. As a testament to their integrity, they fully honored their word on making sure it was fixed properly even though it was more costly than expected. I know there is always apprehension buying a used vehicle; however, I would not hesitate to buy from John Jones Automotive again since I know their word is their bond to do what is right for the customer. It was refreshing to find that integrity still matters to John Jones Automotive and I would highly recommend the Greenville dealership when in need of a quality vehicle you can purchase with confidence.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate your feedback and taking the time to let us know about your experience. We do value your business and are glad to know everything was taken care of with the vehicle you purchased. Thank you for being a customer of John Jones Auto Group and let us know if we can help with future automotive needs!
Never answered my inquiry about the Jeep I was ready to
Never answered my inquiry about the Jeep I was ready to buy very poor service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Steve Hoskins, Our records show you inquired about this vehicle on 6/30 at 9:25 am with an email address. Our system shows that an email was sent at 9:52 am and was opened. We continued to follow up on 7/1, 7/2, 7/5, 7/7, and 7/11 with no response. You didn't provide us with a phone number. If we can be of further assistance, please let us know by contacting our Customer Service Manager at 812-883-3088 or customercare@Gmcity.com. Thank you.
Makes car buying a breeze
I have bought several vehicles from Jaelin at John Jones over the years and I have always had a good experience. I have also referred several friends and family to John Jones over the years and they have all had a good car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
AVOID JOHN JONES AND AVOID THE HEADACHES
We purchased a vehicle from the Greenville location on Dec. 23rd 2021. As of today Feb. 13th our title has not been processed with the state so we can transfer our plates. This is to be done, by state law, within 45 days from purchase. This is a responsible of the dealership. I have brought this to the attention of the dealership 3 times now and each time the blame has been placed on the title processing company THEY hire to do this. I was told they were closed two days due to weather here lately. Today we are at 52 days and all I'm being told is they will get to it when they get to it. They say they will pay the late fee but will I be compensated for loss of use of my vehicle due to the fact my plates from my trade in is not valid on my vehicle now. I would avoid all John Jones facilities since the chances are all paperwork is processed at the same office
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase