While my buying experience was pleasant the after sale was not so good. Less than a week and 100 miles later we got a nail in the tire. Kline Volvo could... care less. They told me to go to Tires Plus. While I understand that the new car warranty does not cover tires their response was not what I was expecting. When I called Continental Tire they said they would cover the cost of a new tire. Kline Volvo said they couldn't do anything because they are not a authorized distributor of Continental tires. I went to my local service station and they repaired the tire and gave me a warranty for the life of the tire. ALL FOR NO COST. They understand what customer service is !
We loved the whole experience, but the convenience of not having to haggle over pricing while sitting at a dealership and instead having the vehicle delivered... to our home for both the test drive and the purchase was a first for us. We will gladly work with Kline and their amazing staff (Nick and Laynee) again for our next purchase!
This is our first Volvo and we love it more than any of our past cars! Our sales person was really friendly, honest, and had really good positive energy.... Since our purchase we have been in for service (which are complimentary) and we have had the same positive experiences. We bought a car from Kline Volvo after reading their online reviews; I have found online reviews to be very helpful before visiting any business. We also did this for Borton Volvo, but we noticed their reviews were much shorter, repetitive, and just seemed mundane. We looked a little further to discover they were all fake reviews (they are not the only dealership pulling these cheap tactics); after this we decided that Kline Volvo had a more HONEST reputation. I can report that Kline Volvo has stayed true with their honest and positive reputation!
They sold me a bike rack that was missing a part which led to my bike getting stolen. They refused to refund me for the defective bike rack.
We have bought BMW, Audi, Range Rover, Saab and by far the best dealership we have worked with has been Kline Volvo. We actually debate if it is the car... or our relationship with Kline Volvo and the level of service they provide that motivates us to buy another Volvo.
I have purchase three new Volvos from Kline and have been treated superbly each time. The first purchase was the day after a deal with another dealer... fell through, the second was a long and painful (for them) process but resulted in a perfect car. The most recent was a made to order purchase and I could not be happier. Even during the COVID-19 shutdown, Grant, the sales manager, communicated regularly as I waited from my car to arrive from Sweden. Peter my salesman, was always a phone call away when I have questions. Kline may not be the closest dealer to me but they are the only one I will buy from.
Dealer provides fast efficient check-in. Service advisor Bo Dunaski, is knowledgable and keeps me informed on the status of the work being performed and... when finished, he clearly explains what was done and answeres any of my questions so that I understand it. My vehicle was returned clean with a fresh wash and within the time specified.
Car was brought in to repair the touch sensor for opening the trunk. Car was returned to me with the touch sensor still not working. Also, the service... manager (Ted) was rude. I like the Volvo brand, however it's unlikely I would ever buy a car from Kline again as its been an unpleasant experience with them since the day I bought the car.
Johnny Rogers and Austin DeFor made the experience of purchasing my first ever new car - 2019 Volvo S60 T6 AWD R-Design - very enjoyable and hassle-free.... The entire staff at Kline Volvo was most pleasant.
My service advisor Bo Dunaski was very friendly during the check in and pick up of my vehicle. The waiting area was clean and bright with a variety of... snacks and beverages.