River City Subaru, Inc.

This complaint deals with finance department only: We were sold the most expensive warranty that also included oil changes and tire rotations. We had used it on at least two occasions. The service department was great. We were also under the impression that it was a Subaru transferable warranty that could be used at any Subaru service location. When my husband went to Subaru of Dayton, they explained to him there that this warranty is only good at your store! He was forced to pay for “covered” services. The salesperson and finance department never indicated this condition was part of the warranty! This happened April 1st. When I called finance that day, she was too busy to talk to me but would “call me back” that day. I called the dealership today 4/5 and finance was too busy to talk again so I gave a detailed verbal complaint to the person on the phone with my name and phone number. I want my husband reimbursed for his covered service on 4/1 and I want reimbursement of this policy that is financed with interest on my car loan. It’s dishonest to sell a bumper to bumper policy that can only be used at that dealership only. That was never communicated by sales or finance at River City Subaru in Huntington West Virginia. I’ve been a customer since 2007, bought three vehicles and had all my service and tires from this dealership. We got screwed over by a trusted company because of their finance people and sales person.

could not have been better. we were both very happy with the time it took.

Skilled salesman who knew the product and answered all our questions. After we made the purchase, a person gave us a hands on demonstration of all features.

Everyone at RiverCity Subaru was fantastic. Made us feel comfortable and made sure we understood all we could about the process and the vehicle

Very friendly staff. I didn?t feel like I was being pressured or xxxxxxxxxxx.

I purchased my 3rd Subaru Outback (2016, 2019 and 2023); the last two were from River City Subaru in Huntington, WV - great group of folks!

prompt service. good feedback about repairs. optimal attention to safety and operation of a unique vehicle (Subaru).

Absolutely awesome folks. I?ve bought 6 Subarus from them!

Very helpful they explain everything well. They are always available for questions.

Great service! They were fast and friendly. The mechanic fix my car within an hour.