River City Subaru, Inc.

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 21, 2019

    Routine maintenance. Appointment scheduling was easy. Very little wait time during service. Friendly and informative service staff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Herd, thank you so much for your positive comments about River City Subaru! We hope you continue to choose us for all your automotive needs! Take c...are!

  • 5.0 out of 5
    July 15, 2019

    I was scheduled to have remote start installed. Service reps were ready and quickly got me in. I needed a ride to work. A rep was quick to get me to work... and explained how to access him if I needed a ride back (I didn?t). When I got back, my vehicle was ready. A rep showed me how to use the remote start. I saw the sales rep who sold me the car and asked her assistance to set up text messaging and how to set the remote for my garage door opener. She was able to help with both and I drove off a happy girl!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Cam, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. I...f you have any additional questions, we will be more than happy to assist you! Safe travels!

  • September 3, 2016

    I purchased my third Subaru from this dealership. They take pride in their service and they are all so friendly. Not pushy.......and I never feel like... I'm at a dealership. Quality all around.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    June 15, 2019

    After driving 90 minutes to the dealership and checking in, I waited an additional 90 minutes before they took the car back to check the oil. I was there... almost 3 hours to have the oil checked for the consumption test. When they initially changed the oil they said to bring it back at 1200 miles, no appointment was needed. They would get it in and check the oil and I would be on my way.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ashley, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you wo...uld like to discuss your experience in more detail, please give us a call at 877-438-2189 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Digital Concierge Tiffany Dempsey tiffany@rivercitysubaru.com 877-438-2189

  • 5.0 out of 5
    January 28, 2019

    Excellent facility. Truly makes car buying easy! Alex ensured that all needs in a car were met and that I left with the perfect fit for me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car, Katie! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    January 26, 2019

    A good experience. Sales lady very helpful and very knowledgeable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we're very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, River C...ity Subaru

  • 5.0 out of 5
    December 8, 2018

    Incredible service department and impeccable sales staff and sales process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We strive for 100% satisfaction, and it is great to see you had such a positive experience at River City Subaru. If you have any further questions, pl...ease give us a call. We're always happy to help!

  • 5.0 out of 5
    November 20, 2018

    They are very nice people to deal with. They have a very clean facilities. Excellent service Very good waiting area. Excellent service. I would highly... recommend them to any one.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It is our commitment to provide all of our customers with clean and comfortable facilities as well as professional and top notch service. Thanks again... for the recommendation, and have an amazing day!

  • 5.0 out of 5
    September 27, 2018

    Some of the friendliest people to work with!! Made us feel like family!!

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    Shopped for a new car
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    Dealer Response

    Rhonda, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an... awesome day!

  • 5.0 out of 5
    August 16, 2018

    From the initial meeting with our sales representative Daphny to our final completion of paperwork on our purchase it was a smooth and pleasant experience.... Driving our Forester has been a pleasant experience as well ( smooth ride and excellent performance). Can't wait to try it in bad weather.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Arthur, thank you for taking the time to let us know how we did. Congratulations on your new Forester! If you have any further questions, please gi...ve us a call. We're always happy to help! We hope you have a great day!

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