Reviews
Write a reviewPoorest possible
Rack and pinion steering gearbox diagnosed as defective on Oct 3rd. On Oct 24th the service department still has not repaired my vehicle which is covered by warranty. Service department didn't try to locate or obtain the replacement parts. I located the part and transported it to the service department and was sent away on Oct 20th.
Poorest possible
Rack and pinion steering gearbox diagnosed as defective on Oct 3rd. On Oct 24th the service department still has not repaired my vehicle which is covered by warranty. Service department didn't try to locate or obtain the replacement parts. I located the part and transported it to the service department and was sent away on Oct 20th.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen, I know our team has communicated that we are waiting to hear back from the warranty company -- as soon as we are able to, we will get this taken care of for you. Thanks for reaching out!
Great place to get a deal and service your car.
Great place to get a deal and service your car. Stop here before you go any where else.
Great place to get a deal and service your car.
Great place to get a deal and service your car. Stop here before you go any where else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the kind words, Steve! Travel safe until we meet again!
12/10 would recommend
Rob H helped me get the truck of my dreams that was well priced and properly maintained and equipped. I am a big car guy and have never used a dealership before, but this amazing experience has me writing a review so that you too will come and see what they have to offer.
12/10 would recommend
Rob H helped me get the truck of my dreams that was well priced and properly maintained and equipped. I am a big car guy and have never used a dealership before, but this amazing experience has me writing a review so that you too will come and see what they have to offer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are overjoyed that you had such a great purchasing experience at DARCARS Chrysler Dodge Jeep Ram of Orange Park. It's wonderful to hear that Rob helped you find the exact vehicle for you in a timely manner. Thank you for commending him! Our team is grateful for your business and we wish you safe driving in your new vehicle.
Visit to orange park dodge
Excellent service. Knowlagable people. Happy to help you find and figure out what you want. Will try to find it if it’s not on the lot
Visit to orange park dodge
Excellent service. Knowlagable people. Happy to help you find and figure out what you want. Will try to find it if it’s not on the lot
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Customer satisfaction is our top priority, and we truly appreciate your recognition. We hope to see you again in the near future!
Had a great experience with buying my Dodge Charger.
Had a great experience with buying my Dodge Charger. Excellent service provideby Keith. Will use again.
Had a great experience with buying my Dodge Charger.
Had a great experience with buying my Dodge Charger. Excellent service provideby Keith. Will use again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review and your recommendation, Wendolin! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Five stars
The dealership is clean and salesmen are friendly. We have purchased 2 cars from them and they made the process easy. My mother in law just purchased a 2020 journey and it was a simple and easy process.
Five stars
The dealership is clean and salesmen are friendly. We have purchased 2 cars from them and they made the process easy. My mother in law just purchased a 2020 journey and it was a simple and easy process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kenya, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Chrysler Dodge Jeep Ram of Orange Park team to assist you with your automotive needs, and we hope your mother-in-law has many happy miles in her new car!
Service Department retraction
I recently posted a negative review about the Jeep dealership in Orange Park. Ian in the service department took care of the issue. As long as he is there I will use their services when needed. The negative review is in the process of being removed.
Service Department retraction
I recently posted a negative review about the Jeep dealership in Orange Park. Ian in the service department took care of the issue. As long as he is there I will use their services when needed. The negative review is in the process of being removed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dana, thank you for giving us the chance to make things right. We appreciate you and wish you safe travels this holiday season!
We had a good experience when we bought our Jeep.
We had a good experience when we bought our Jeep. Service department is horrible. Waste of tine
We had a good experience when we bought our Jeep.
We had a good experience when we bought our Jeep. Service department is horrible. Waste of tine
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We’re disappointed to read this. We strive to deliver the best service possible to every one of our customers and when we fall short of that goal we try to do everything we can to resolve the issue. If you’re open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com.
Poor service and communication
Had scheduled maintenance done. Supposed to be covered by extended warranty coverage I have. They neglected to contact them ahead of time and I ended up paying for all of it. The service on transmission was messed up by them and tried to have replace and insurance caught them. Still not working properly and can not get a return call to find out what we can do to fix it right. I will probably have to take them to court.
Poor service and communication
Had scheduled maintenance done. Supposed to be covered by extended warranty coverage I have. They neglected to contact them ahead of time and I ended up paying for all of it. The service on transmission was messed up by them and tried to have replace and insurance caught them. Still not working properly and can not get a return call to find out what we can do to fix it right. I will probably have to take them to court.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Matthew. Please contact us at 800-327-2277 or customerrelations@darcars.com so that we may discuss your experience.
I purchased my vehicle April 2021… I’ve brought the
I purchased my vehicle April 2021… I’ve brought the vehicle back to service 3 times for the same issue and it still hasn’t been fixed…I had an appointment today 05/13/2022 which I scheduled the end of April . When I arrived the appointment was cancelled. They then advised me 6 hours later that they wouldn’t get to my vehicle until the next morning and have no loaner cars. The assistant manager basically said there’s nothing I can do and go get a rental car because they may have my car for longer than tomorrow since it’s not under warranty. I will never buy another car from this dealership
I purchased my vehicle April 2021… I’ve brought the
I purchased my vehicle April 2021… I’ve brought the vehicle back to service 3 times for the same issue and it still hasn’t been fixed…I had an appointment today 05/13/2022 which I scheduled the end of April . When I arrived the appointment was cancelled. They then advised me 6 hours later that they wouldn’t get to my vehicle until the next morning and have no loaner cars. The assistant manager basically said there’s nothing I can do and go get a rental car because they may have my car for longer than tomorrow since it’s not under warranty. I will never buy another car from this dealership
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Latera, we're disappointed to hear that you had a poor experience with our team. Your feedback is important to us and we'd appreciate the chance to review your concerns with you. We can be reached at customerrelations@darcars.com or 800-327-2277.
