Family Trucks and Vans

I saw two used trucks I was interested in through an online search site and emailed two SIMPLE questions to TWO different salesmen and got no response... other than "text or call me" with what I want. The emails further go on to tell me I can proceed at my pace via email or what communication I choose. Cleary no so. YOU LOT THAT SALE DUE TO YOUR LAZINESS....

John sharp is the worst owners and dealership 6 months later havent fix nothing that was suppose to be fixed.. called because it's on warranty and there... was no warranty on it now from the beginning that I explain about the transmission, the door panel, the alarm and wiring off the truck was off and I have messages that they were going to fix it. Nothing yet I call they hang up and or never call back now my truck has is broke down lost business now its going to court so dont go to family trucks and Van's its scram and fraud all over

Jesus Hernandez is an EXCELLENT sales consultant. He made my visit pleasant. I Purchased a 2009 Honda Ridgeline through him. Jesus done EVERYTHING perfect.... I will be back in the future to purchase another Truck. I will not go anywhere else but Family Trucks and Van. I bought a lot of cars at different vehicle lots. Nothing on earth comes close to Family Trucks and Van. Everyone that works there are AWESOME. I will be referring family and friends there. Two thumbs up. Thank you once again Jesus Hernandez!!!!!!!!

I needed a truck right away. My husband's Avalanche was on it's last leg. He is in a wheelchair and uses his vehicle with a wheelchair lift to go to work... and have a normal life. Jalen assisted me in acquiring an Avalanche the same day. He stayed late and got me squared away. When my husband went to his truck the next morning, it had no oil pressure and turned off. The hood was up so he did not see the new Avalanche parked outside. He said to me, "I don't know what I'm going to do". I told him, why don't we take the lift off and put it on the other truck. He says, "what truck". I lowered the hood and his new Avalanche was sitting on the side of the house. He was so excited and overjoyed. We put his wheelchair lift on the truck and he went to work. Jalen had no idea how crucial it was that I got a vehicle immediately. He had left for the day and asked if we could finish the sale next day. I told him I really needed the truck that night. He did not complain and returned to the car lot to finish the sale. As a result, you have allowed me to assist my husband in being as self sufficient as possible. Thank you Jalen and Family Trucks and Vans.

We had been looking for a car for several months before come by to Family Cars and Trucks. Not only did we love the car we came to see but Jesus made the... buying process hassle free. If you're looking to buy a pre owned vehicle, go see Jesus at Family Cars and Trucks! They won't disappoint!

I don't usually write reviews. However..this is the best used car dealership I've ever dealt with. I flew in from Texas to buy a truck. Everyone I dealt... with was HONEST & the level of customer service I received was OUTSTANDING. I will fly in to purchase all my vehicles from them. You should too!!!

Jesus and Octavio were great. They both were very honest and straight with the shopping/purchase of the vehicle. They got the deal done and they made the... process easy and flawless, no lies , no hidden cost, didn't get the BS you get from other car dealerships. Once we got to the signing of the contact the finance guys, Alberto & Luis were straight and explained all in detail making everything clear. One of the best car shopping/buying experience Iven ever had!

Recently my husband bought a truck, and soon after 5 days began fo fail air conditioning, so he return it to get it fixed, the week after the engine light... turned on and it was badly shaking, so he had to go back to get it fixed, they did nothing or left worse because now brings problems with de engine. Please don't buy anything in this place, people there just want to sell and don't care if the vehicles are in good condition. They're a real fraud.

Super upset, I've had my new Jeep 4 months now and still cannot get it plated as they have yet to get the paperwork to the DMV. I've made 4 trips there... now with hour waits every single time. No consideration for my time or money. Now the dmv will not give me another extension and I'm back at the dealership trying to get one from them so that I can make a 5th trip to the DMV and miss more work. Salesman Mark was great, Dez the person in charge of my paperwork has a terrible attitude and seems totally unbothered by the fact ive had the car 4 months now and still cannot get it plated. Many other dealerships to choose from that would make this right. As it stands this place seems to not care after the car leaves the lot, even on doing their own paperwork. Now contacting the finance company to see what can be done, they 3 way called dez and recorded her terrible attitude. Hopefully ally stops writing these people loans.

The sales guy inflated the price of vehicle after test drive, from advertisement on cargurus, unreal. Vehicle had several malfunction lites on. He said... they would fix it. Lies. Mgr refused to fix. A deal breaker. They refused to destroy application with my personal info, said it now belongs to them, to use for marking purposes. These dealership is unproffessional and use deceptive business practice. Buyer beware.