Family Trucks and Vans

this place is horrible, i recently purchased a 2016 chevy Silverado and it was a lemon. i had the car on the road for exactly 7 day going to a from work before the check engine light came on and it had to go into shop, they took it in and made me wait 2 months saying they were waiting on parts when in fact they were waiting for the warranty to kick in. once the warranty was valid they rejected the claim Because the truck had a lift kit on it, which is how i bought it from the dealer. so they sold me a truck with a warranty that would not cover my truck and instead of paying for the repair the changed my contract and took out the warranty i was supposed to pay for and then charged me for repairs adding over $2000 dollars to my loan. i let it go because i needed the vehicle for work, but once i got it back i only had the car on the road again for 4 days before it had the same issues. i took it back to the repair shop and after they looked into it they let me know that the truck needs a new engine, i brought this to the dealerships attention and they said they would cancel the contract but were going to keep my down payment to cover the cost of the repairs. i had the car for 2 weeks in the last 3months and they are blaming me for the issues i wasn't able to put 1000miles on it yet they feel that i was responsible for they issues that their mechanics couldn't catch. I have attached a picture of the truck so they dont screw anyone else over*DO NOT GO HERE THEY SELL LEMONS*, i have already reported them to the BBB, and Colorado consumer agency. they are scam artist try trying to take your money. i am already in the process of filing a law suit against them for. i hope this stops anybody else from going through the same headache and struggle im currently dealing with. Im know out a truck and dont have money for another one because of these thief's taking my hard earned savings

this place is horrible, i recently purchased a 2016 chevy Silverado and it was a lemon. i had the car on the road for exactly 7 day going to a from work before the check engine light came on and it had to go into shop, they took it in and made me wait 2 months saying they were waiting on parts when in fact they were waiting for the warranty to kick in. once the warranty was valid they rejected the claim Because the truck had a lift kit on it, which is how i bought it from the dealer. so they sold me a truck with a warranty that would not cover my truck and instead of paying for the repair the changed my contract and took out the warranty i was supposed to pay for and then charged me for repairs adding over $2000 dollars to my loan. i let it go because i needed the vehicle for work, but once i got it back i only had the car on the road again for 4 days before it had the same issues. i took it back to the repair shop and after they looked into it they let me know that the truck needs a new engine, i brought this to the dealerships attention and they said they would cancel the contract but were going to keep my down payment to cover the cost of the repairs. i had the car for 2 weeks in the last 3months and they are blaming me for the issues i wasn't able to put 1000miles on it yet they feel that i was responsible for they issues that their mechanics couldn't catch. I have attached a picture of the truck so they dont screw anyone else over*DO NOT GO HERE THEY SELL LEMONS*, i have already reported them to the BBB, and Colorado consumer agency. they are scam artist try trying to take your money. i am already in the process of filing a law suit against them for. i hope this stops anybody else from going through the same headache and struggle im currently dealing with. Im know out a truck and dont have money for another one because of these thief's taking my hard earned savings

Oil change and servicing needed to be done the day I took possession! NOW, the sales manager will not sign the purchase order so I may refinance at a lower rate. The whole transaction was made more difficult because documents were not sent to my credit union (e-Mail or FAX) OR, me! My windshield was chipped, I paid for repair. At the least, I feel I am owed a service and oil change in 3,000 miles, now that I have taken car of these myself. What a xxxxty business to have my car purchased from!

They are shady AF Don’t trust them I told them the car I wanted to buy …. Went to the bank got the check and when I came back they sold it from under my feet !!!!!!!

BEWARE. Salesman was great, told me that the hard white spots all over car would come out at detailing. He was gone the next day. Spots still there and no help from dealership. They didn't put a temporary plate on the car (really). I had to pay $50 fine for this before I could get plates. When I called I was very rudely told that they'd "see what they could do." Of course - no reimbursement. I'm sure there are some honest people there, I just wasn't lucky enough to work with any.

BEWARE. Salesman was great, told me that the hard white spots all over car would come out at detailing. He was gone the next day. Spots still there and no help from dealership. They didn't put a temporary plate on the car (really). I had to pay $50 fine for this before I could get plates. When I called I was very rudely told that they'd "see what they could do." Of course - no reimbursement. I'm sure there are some honest people there, I just wasn't lucky enough to work with any.

My brother just bought a 2020 Silverado and got a great deal! Luis Flores made it an easy, no stress experience. He was very helpful and very patient, he didn't pressure us and looked for every deal he could find. Would definitely go back to him for any future vehicles.

Worst experience ever!! Drove all the way down to purchase a 2016 Dodge Ram today. They have it right in front, first thing I notice is a huge dent near the gas cover. I asked what is that from they stated it was there when they got the truck, I opened the doors to look inside, the truck is DIRTY, looks like tissue on the driver side floor and dirt everywhere. The doors had some liquid spilled on it and never was cleaned, smelled horrible like cigarettes and a wet cat. I told the sales man Juan it sticks and it's dirty. His reply was it runs good.. I told him it looks like someone here is using this for there personal vehicle. He didn't say a word, I showed him pictures of the truck from his web site of what it looks Iike, his only response was I don't know what to say.. We didn't buy the truck and there also was no dent in the picture on line... FALSE ADVERTISING WORST CUSTOMER SERVICE EVER!!! DO NOT BUY HERE

Purchased a 2014 F150 Platinum, took it home park it in my garage, two days later noticed a small leak caused by a bird stuck in the spoiler, I called my Sales Rep Jesus Hernandez and Spoke with Josh, His response was no worries we'll take care of it, He gave me the number to their Technicians repair center, made an appointment, took it in and it was well taken care of. This is the second vehicle I have purchased from Family trucks and vans in the past four years and I would highly recommend this dealership, Jesus worked hard to get me the loan with the best interest rate, Thank you for taking care of everything from start to finish.

Mark made the process of buying a truck what it should be, quick and painless. From walking into the dealership, to keys in hand, he answered all my questions and was very friendly. I would recommend buying your next vehicle here and become part of the family at familytrucksandvans.com. Thanks for everything team!