Reviews
Write a reviewGreat Customer Service & Industry Knowledge
I was on the fence about purchasing a new car, especially with how the market is right now, but I also wanted some peace of mine with how old my car at the time was--a 2006 Volvo S60. I ended up speaking to and working with Dan Carlen regarding my concerns/thoughts on buying a new car for myself, and he really worked with me on everything that I was worried about. We ended up landing on a used 2015.5 Volvo S60 in fantastic shape, which after one month of driving, has been perfect for me. I can't thank him enough for the help, it was a great experience and highly recommend this dealership.
We had great support and service from Dan and the other
We had great support and service from Dan and the other staff. I especially appreciated the detail about the items that were addressed in the previous 10,000 mile service visit. Dan was friendly, extremely helpful, and professional. Couldn't have been better!
We just had a fantastic experience working with Francesca
We just had a fantastic experience working with Francesca Hamilton to purchase our new Volvo. She was extremely knowledgeable, honest, patient, and had wonderful follow-through and communication. Francesca was truly a joy to work with and we highly recommend her!!
Thank you for sharing your wonderful review Deirdre! We're so glad that Francesca was so helpful and knowledgeable!
Tyler and the service team did a great job.
Tyler and the service team did a great job. Volvo valet took care of me and worked around my schedule.
Thank you for sharing your great service review!
I recently bought a car from Francesca Hamilton & it was
I recently bought a car from Francesca Hamilton & it was the easiest buy I’ve ever had! She was extremely helpful, honest & top of things which made the experience so smooth. I would highly recommend her to anybody. Hands down the best experience I’ve had buying a car.
Thank you Marissa for sharing your great car buying experience! Congrats on the new vehicle and so glad it was such a smooth transaction!
Brought in my 22 S60 R design- Since I had an awful
Brought in my 22 S60 R design- Since I had an awful experience with purchasing and the being delivered with vehicle have rim damage upon delivery. I decided to see to come Lovering for my rattle concern in the rear seat. Tyler was very attentive and listened to my concern.
Thank you for your 5 star review of the dealership and the team! Congrats on the R-Design S60 and so glad that we were able to assist with everything during delivery!
Chris Holt and the service team continue to be exemplary.
Chris Holt and the service team continue to be exemplary. Flexible scheduling, very knowledgeable, and excellent communication. Have been a very satisfied customer of Lovering Nashua for over 10 years.
Thank you for sharing your review of Chris and for your repeat continued loyalty with us!
Worst Auto Dealer Experience Ever.
Worst Auto Dealer Experience Ever. When I arrived at the dealer - I was told I needed to wait for the manager - who was "in the bathroom" - for 25 minutes! When I asked if someone else could make a decision or help me, I was snapped at and told to be patient. Really? I've owned 4 Volvos over the past 20 years - but Lovering has convinced me to look elsewhere. If you need a car, buy another brand, get a motorcycle, even a bike, or a horse and buggy. But respect yourself and DON'T go to Lovering.
Thank you for taking the time to share the details about your recent service experience. I wanted to let you know how sorry we are for the unpleasant experience at pick up. We make it a point to be known for our customer service and clearly we did not succeed in your case. We have made several attempts to contact you but have been unsuccessful to date. We would like to learn more about what happened and how we can make things right. Please contact me personally at your earliest convenience. Regards John Chaput Service & Parts Director 603-689-1805
Sold car to dealer, multiple problems…had to contact
Sold car to dealer, multiple problems…had to contact President after : months and no payment. They had sold vehicle to another dealership and still didn’t provide a check. Go somewhere else!!
Hello m23Money, We agree the outright purchase and receipt of the title to your vehicle took an excessive amount of time. Your lienholder took longer than expected to process our payment and send the title, as you know. We did send your vehicle to the auction and it was sold to another buyer, subject to the title arriving so the delay affected multiple parties. We normally provide checks to folks selling us their cars once we have the title in hand, but we did make an exception in your case and provided you the equity check prior to the title arriving, given the circumstances. We apologize for the process taking an excessive amount of time and appreciate your patience while working through the process. Regards, Rick Lovering
John Chaput and his Service team are without equal.
John Chaput and his Service team are without equal. They always go the extra mile to satisfy my service needs no matter how big or how small
Thank you Bob for your great review of John and our service team!