Jaguar Land Rover of West Columbia

4.8
(435 reviews)
Visit Jaguar Land Rover of West Columbia
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–9:00pm
Tuesday 7:30am–6:00pm 9:00am–9:00pm
Wednesday 7:30am–6:00pm 9:00am–9:00pm
Thursday 7:30am–6:00pm 9:00am–9:00pm
Friday 7:30am–6:00pm 9:00am–9:00pm
Saturday 8:30am–1:00pm 9:00am–6:00pm
Sunday Closed 12:00pm–5:00pm
New (888) 802-5237 (888) 802-5237
Used (866) 414-0736 (866) 414-0736
Service (866) 983-0032 (866) 983-0032

Reviews

4.8
(435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jaguar Land Rover of West Columbia from DealerRater.

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5.0

Happy camper

I truly had a great time here! The salesman and the finance manager was A+. Felt confident, happy, and secure with my purchase. I can definitely recommend Mr. Gary Pridgeon. He'll take care of you. I do plan to return!!

5.0

Service Repair

The service department under Tom's leadership is hands down at top of their game. Effective timely and honest communication- Exactly what customers want. Keep up the great work!

5.0

Professional Service

Had a routine service on my Jag XJL on a Saturday and the service department was very profesional, fast and friendly. No padding the cost like some dealers !

1.0

WOW.

WOW. Where do I begin? My husband and I were interested in a vehicle at this dealership. On Wednesday 10/19, my husband called to inquire if the car was still there/available, and also what the out-the-door price would be. Initially, we were told over the phone by Nick D. the entire price (including all fees) was the price we were seeing online. My husband asked several times “Are you sure that is the correct price?” to which the answer was always yes. Ultimately, we received an email shortly after saying “My apologies, I have been here less than 30 days and was unsure of the actual price of the vehicle. The out the door cost will be higher”. Either way, my husband and I were still interested in the vehicle and made our way from Virginia to Maryland to see it. We saw the vehicle that evening, test drove it, and talked numbers with a salesperson by the name of Arnold. Since it was getting late and they were about to close (also had our 3 month old daughter with us and needed to head home), we asked them to please send over a credit application that we could fill out the next day and send back to them online. The following morning we received and filled out the credit app, and promptly sent it back to them. Thursday and Friday (10/20-10/21) we continued to go back and forth with the financing numbers/monthly payment and finally came to an agreement with Aaron (finance manager). Since we live about an hour and a half away and both work under the week, we agreed to come on Saturday to get the vehicle and sign paperwork. The finance manager said there would be no issue holding the vehicle, and my husband even offered to pay a deposit as well. As we were leaving Saturday to make our way to Maryland (and make sure we would make it with plenty of time to spare before they close), we texted our salesperson Arnold to say we were on our way, to which we received the response was “I'm going honest with you, there's a customer here buy truck right now.” We promptly called the General sales manager Chad to see what was going on as we were in disbelief that they were selling the vehicle we already agreed to pick up that day. Essentially he was of little help. He said he would look into the matter, quoted “Murphy’s law” regarding the sales team, however never called us back. It is BEYOND ridiculous and disrespectful that we went to so much effort to visit the dealership, fill out a credit application, HAVE OUR CREDIT RAN and have an approval, agree on the deal just to have the car sold essentially from underneath us. We were not even given the courtesy of a phone call to let us know someone else was looking at the car even though so many people from the sales team knew of our pending deal. This is a disgusting way of doing business, especially from a JLR dealership. I would’ve expected this kind of shady behavior from something like Facebook marketplace or Craigslist, but not a “luxury” dealership.

1.0

STAY AWAY

WOW. Where do I begin? My husband and I were interested in a vehicle at this dealership. On Wednesday 10/19, my husband called to inquire if the car was still there/available, and also what the out-the-door price would be. Initially, we were told over the phone by Nick D. the entire price (including all fees) was the price we were seeing online. My husband asked several times “Are you sure that is the correct price?” to which the answer was always yes. Ultimately, we received an email shortly after saying “My apologies, I have been here less than 30 days and was unsure of the actual price of the vehicle. The out the door cost will be higher”. Either way, my husband and I were still interested in the vehicle and made our way from Virginia to Maryland to see it. We saw the vehicle that evening, test drove it, and talked numbers with a salesperson by the name of Arnold. Since it was getting late and they were about to close (also had our 3 month old daughter with us and needed to head home), we asked them to please send over a credit application that we could fill out the next day and send back to them online. The following morning we received and filled out the credit app, and promptly sent it back to them. Thursday and Friday (10/20-10/21) we continued to go back and forth with the financing numbers/monthly payment and finally came to an agreement with Aaron (finance manager). Since we live about an hour and a half away and both work under the week, we agreed to come on Saturday to get the vehicle and sign paperwork. The finance manager said there would be no issue holding the vehicle, and my husband even offered to pay a deposit as well. As we were leaving Saturday to make our way to Maryland (and make sure we would make it with plenty of time to spare before they close), we texted our salesperson Arnold to say we were on our way, to which we received the response was “I'm going honest with you, there's a customer here buy truck right now.” We promptly called the General sales manager Chad to see what was going on as we were in disbelief that they were selling the vehicle we already agreed to pick up that day. Essentially he was of little help. He said he would look into the matter, quoted “Murphy’s law” regarding the sales team, however never called us back. It is BEYOND ridiculous and disrespectful that we went to so much effort to visit the dealership, fill out a credit application, HAVE OUR CREDIT RAN and have an approval, agree on the deal just to have the car sold essentially from underneath us. We were not even given the courtesy of a phone call to let us know someone else was looking at the car even though so many people from the sales team knew of our pending deal. This is a disgusting way of doing business, especially from a JLR dealership. I would’ve expected this kind of shady behavior from something like Facebook marketplace or Craigslist, but not a “luxury” dealership.

5.0

Car owner

The service department was very pleasant to work with. The car service was completed on time and they were very knowledgeable. Always a positive experience!

5.0

Jaquar service

I have purchased 2 jaguars from this dealership and been completely satisfied with the autos service Mike in the service dept and Larry in sales are excellent

1.0

Unfortunately, I had a very poor experience with this

Unfortunately, I had a very poor experience with this dealership once my Land Rover Discovery was beyond the 50K warranty period. I had some bad luck with my vehicle and needed a waste gate solenoid and other items fixed. The Asst. Service Manager would not listen to my concerns and refused to offer any discounts or concessions. I took my car back and was charged over $200 for the inspection. This was disappointing as I had been a previous customer of the service department to get oil changes, and some other items looked at (the former service adv had left unfortunately). I felt extremely unvalued as a customer and that a quick sale was the only priority. Fortunately, I found the amazing service department at Annapolis. Even though it was over 40 miles further for me to drive, it was worth every penny. My service advisor gave me a 10% discount on over 2K of repairs, was extremely courteous and listened to my concerns. His forward thinking and customer service orientation earned the service department a loyal customer over the next two years. I finally traded my vehicle in this year at 100K miles as the repairs were getting too expensive and timely to maintain. If I ever bought another Land Rover again, I would ensure to get an extended service warranty and would definitely only go to the Annapolis dealership to buy and service my car.

5.0

New owner

Excellent experience! I would highly recommend to friends and family. They honored our time and ensured we had a positive car purchase. Our sales representative Arnold was fantastic!

5.0

New owner

Excellent experience! I would highly recommend to friends and family. They honored our time and ensured we had a positive car purchase. Our sales representative Arnold was fantastic!