Huffines Chrysler, Jeep, Dodge, RAM Plan

Not AI/Bot. I’m real, Jason Potash was excellent. He was courteous, communicated frequently and provided wonderful service. The lounge was impressive. However, upon arriving, I waited 15 minutes, there was no line of customers ahead of me. I had an appointment scheduled. Service took over three days for an oil change and to repair a simple door fix. No courtesy car was provided. And when I picked up my vehicle, no car wash was offered. Cashier was extremely cold and never said thank you. She argued with me over an official Mopar coupon. I will return to Jason in the future, however, the poor reputation of a Chrysler, Dodge, RAM, Jeep dealer is justified. Will they ever get their act together?

The cars are not existed. Just lieng posting cars to trap you. The cars are not existed. Just lieng posting cars to trap you. Not trusted

This has been the worst car buying experience I've ever had to go through. I purchased a brand new vehicle in MAY 2023. It is now 2025, and the VEHICLE DOES NOT HAVE WORKING AIR CONDITIONING. I've brought my car to service a total of TEN TIMES. Yes, you read that correctly. This dealership and its management could not be bothered to lift a finger for me, much less fix my car, or take responsibility for the lemon they sold me. Their own service advisors encouraged me to lemon law this vehicle. Dealerships like Huffines take advantage of people so often that we have laws to protect us from them. Thanks to their advice, I've now involved the state, which is giving me a hearing and will hopefully force this dealership to take this lemon back. I have yet to even receive a phone call. Truly disgusted by this company its representatives.

I love the service and hospitality at this Dealership, Miguel and Malcom were big help and made the process fast and easy. I highly recommend coming here.

Taryn Rossi contacted me after seeing my review 11/5. The response was appreciated and the resolution was fair.

Do NOT, I repeat do NOT ever buy a Grand Wagoneer from Huffines!! Ours has been in the shop over 3 months of the 10 months we’ve owned it and is currently back with the service department because the thermostat went out. It has been an absolute nightmare of issue after issue. With zero help from the management staff at Huffines. We were first time Huffines customers and they sold us good on their family values and customer service. I have never regretted a decision more. We will never purchase a Jeep brand vehicle again and we will never purchase from Huffines again. The sales department does not follow up on calls or emails nor do they do anything they say they are doing to help resolve ongoing issues. The service department is wonderful, especially the shop foreman Chris, but when you purchase a brand new $120,000 vehicle for your family you expect it to work and work safely. Not leave you stranded on the highway with your kid in tow. The poor quality of the “luxury” Grand Wagoneer is unbelievable.

Had our Jeep towed in on a Monday morning and called Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usually a fan of using dealers but dealing with Rose is a different level of customer service. There's a reason that she's been there so long. She knows her customers and they ask for her. It was a pleasure having her make the best out of a not so good situation. Rose is a 20 out of 10.

Only offered me below market value for my trade-in. They stated that is all they could do for me.

Mike Otto is the BEST I have ever worked with. He is the reason I will buy my next car from Huffines.

My service rep Chuck was very helpful and friendly. He made everything very easy and gave me all the information I needed to know about my recall. The transportation coordinator Glynis was also very nice and made sure my rental went very smoothly.