Reviews
Cain is the absolute best sales associate I had the pleasure of working with. He was nice, personable and was respectful of my time. Absolute gem. VW is lucky to have him!
Cain is the absolute best sales associate I had the pleasure of working with. He was nice, personable and was respectful of my time. Absolute gem. VW is lucky to have him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased a used VW car here & had a great experience. I appreciated that the salesmen were transparent, knowledgeable and didn’t waste our time. It was easy to set up an appointment same day to look at the cars we saw online and Cain helped us understand the differences between our car options as well as what buying Certified Pre-Owned entailed. He & his manager Skyler made sure we walked out with the car we wanted at a fair price and we didn’t have to spend too long waiting around at the dealership to close things out. Overall, a great experience car shopping (which is rare!)
I purchased a used VW car here & had a great experience. I appreciated that the salesmen were transparent, knowledgeable and didn’t waste our time. It was easy to set up an appointment same day to look at the cars we saw online and Cain helped us understand the differences between our car options as well as what buying Certified Pre-Owned entailed. He & his manager Skyler made sure we walked out with the car we wanted at a fair price and we didn’t have to spend too long waiting around at the dealership to close things out. Overall, a great experience car shopping (which is rare!)
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Erin, thank you for taking the time to share your experience at Hewlett Volkswagen! We’re glad that Cain and Skyler provided knowledgeable, transparent, and efficient service while helping you find the right used VW. We truly appreciate your feedback and are happy to know you had a smooth and positive experience. We look forward to assisting you with any future automotive needs! Sincerely, Hewlett Customer Care Team
Cain Nieto was my salesperson, I came into the business scared and terrified since it was my first time purchasing a car and that my worse fears of having to leave without a vehicle would happen. But fortunately Cain helped me out in every way possible, he was there to help me with my insurance, registration and the overall process. Definitely check out this place they won’t disappoint and they worked with me every step and didn’t give up!!!
Cain Nieto was my salesperson, I came into the business scared and terrified since it was my first time purchasing a car and that my worse fears of having to leave without a vehicle would happen. But fortunately Cain helped me out in every way possible, he was there to help me with my insurance, registration and the overall process. Definitely check out this place they won’t disappoint and they worked with me every step and didn’t give up!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Adrian! We are so glad to hear that Cain provided you with the support you needed during your first car purchase. At Hewlett Volkswagen, our team strives to make the process as smooth and enjoyable as possible. We appreciate your recommendation and hope to see you again soon! Enjoy your new vehicle! Sincerely, Hewlett Customer Care Team
Cain Nieto was my salesperson, I came into the business scared and terrified since it was my first time purchasing a car and that my worse fears of having to leave without a vehicle would happen. But fortunately Cain helped me out in every way possible, he was there to help me with my insurance, registration and the overall process. Definitely check out this place they won’t disappoint and they worked with me every step and didn’t give up!!!
Cain Nieto was my salesperson, I came into the business scared and terrified since it was my first time purchasing a car and that my worse fears of having to leave without a vehicle would happen. But fortunately Cain helped me out in every way possible, he was there to help me with my insurance, registration and the overall process. Definitely check out this place they won’t disappoint and they worked with me every step and didn’t give up!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Adrian! We’re so pleased to hear about your positive experience with Cain at Hewlett Volkswagen. It’s great to know he was able to support you through the car-buying process and address your concerns. We appreciate your recommendation and look forward to helping you again in the future! Sincerely, Hewlett Customer Care Team
Jay Wilson at Hewlett Volkswagen helped us find the car that fit our needs. He was professional and prompt. He listened to our list of wants and needs and was able to identify a few options that worked. We appreciate his time immensely
Jay Wilson at Hewlett Volkswagen helped us find the car that fit our needs. He was professional and prompt. He listened to our list of wants and needs and was able to identify a few options that worked. We appreciate his time immensely
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We are glad to hear that Jay was able to assist you in finding the perfect car at Hewlett Volkswagen. We appreciate your recognition of his professionalism and attentiveness. If you have any further needs or questions, please feel free to reach out. We look forward to seeing you again! Sincerely, Hewlett Customer Care Team
I had an excellent experience working with Santos Chapa at Volkswagen. Santos was personable, realistic, and honest throughout the entire process. He was attentive to my needs, communicated clearly, and made sure I had a realistic understanding of my options without ever making me feel pressured. It is refreshing to work with someone who genuinely values their customers and builds trust through honesty and professionalism. Santos made the entire experience smooth and enjoyable, and I truly appreciate the time and effort he put into helping me. I would highly recommend Santos to anyone looking for a Volkswagen and would be happy to work with him again for any future vehicle purchases. He has certainly earned my trust and my continued business.
I had an excellent experience working with Santos Chapa at Volkswagen. Santos was personable, realistic, and honest throughout the entire process. He was attentive to my needs, communicated clearly, and made sure I had a realistic understanding of my options without ever making me feel pressured. It is refreshing to work with someone who genuinely values their customers and builds trust through honesty and professionalism. Santos made the entire experience smooth and enjoyable, and I truly appreciate the time and effort he put into helping me. I would highly recommend Santos to anyone looking for a Volkswagen and would be happy to work with him again for any future vehicle purchases. He has certainly earned my trust and my continued business.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We appreciate hearing about your excellent experience working with Santos at Volkswagen. It's great to know that his personable and honest approach made your vehicle purchasing process smooth and enjoyable. We are grateful for your high recommendation and look forward to assisting you again in the future. Your trust means a lot to us! Sincerely, Hewlett Customer Care Team
I had an excellent experience working with Santos Chapa at Volkswagen. Santos was personable, realistic, and honest throughout the entire process. He was attentive to my needs, communicated clearly, and made sure I had a realistic understanding of my options without ever making me feel pressured. It is refreshing to work with someone who genuinely values their customers and builds trust through honesty and professionalism. Santos made the entire experience smooth and enjoyable, and I truly appreciate the time and effort he put into helping me. I would highly recommend Santos to anyone looking for a Volkswagen and would be happy to work with him again for any future vehicle purchases. He has certainly earned my trust and my continued business.
I had an excellent experience working with Santos Chapa at Volkswagen. Santos was personable, realistic, and honest throughout the entire process. He was attentive to my needs, communicated clearly, and made sure I had a realistic understanding of my options without ever making me feel pressured. It is refreshing to work with someone who genuinely values their customers and builds trust through honesty and professionalism. Santos made the entire experience smooth and enjoyable, and I truly appreciate the time and effort he put into helping me. I would highly recommend Santos to anyone looking for a Volkswagen and would be happy to work with him again for any future vehicle purchases. He has certainly earned my trust and my continued business.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback, Hanna! We are so glad to hear that you had an excellent experience with Santos at Hewlett Volkswagen. His commitment to providing honest and attentive service truly embodies our values. We appreciate your recommendation and look forward to assisting you with any future vehicle purchases. Thank you for choosing Hewlett Volkswagen! Sincerely, Hewlett Customer Care Team
Our sales representative Paula Rodriguez was outstanding!! Best sales person we have dealt with at Don Hewlett Volkswagen!! She was very receptive and helped meet our needs. In fact, we went in to trade and buy one vehicle and ended up trading two and buying two!!! The only issue we had was with the finance team paying off our other two loans. Was told it would be 3-5 business days and it ended up being 10 business days. Other than that, it was a good experience all thanks to Paula!! Please ask for her, you won’t be disappointed!!!
Our sales representative Paula Rodriguez was outstanding!! Best sales person we have dealt with at Don Hewlett Volkswagen!! She was very receptive and helped meet our needs. In fact, we went in to trade and buy one vehicle and ended up trading two and buying two!!! The only issue we had was with the finance team paying off our other two loans. Was told it would be 3-5 business days and it ended up being 10 business days. Other than that, it was a good experience all thanks to Paula!! Please ask for her, you won’t be disappointed!!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re pleased to hear that Paula provided you with outstanding service and was able to meet your needs during your visit to Hewlett Volkswagen. It’s great to know you had such a positive experience with your vehicle purchases. We appreciate your feedback regarding the finance team and will certainly take it into consideration for future improvements. Thank you for recommending Paula, and we look forward to assisting you again in the future! Sincerely, Hewlett Customer Care Team
Our sales representative Paula Rodriguez was outstanding!! Best sales person we have dealt with at Don Hewlett Volkswagen!! She was very receptive and helped meet our needs. In fact, we went in to trade and buy one vehicle and ended up trading two and buying two!!! The only issue we had was with the finance team paying off our other two loans. Was told it would be 3-5 business days and it ended up being 10 business days. Other than that, it was a good experience all thanks to Paula!! Please ask for her, you won’t be disappointed!!!
Our sales representative Paula Rodriguez was outstanding!! Best sales person we have dealt with at Don Hewlett Volkswagen!! She was very receptive and helped meet our needs. In fact, we went in to trade and buy one vehicle and ended up trading two and buying two!!! The only issue we had was with the finance team paying off our other two loans. Was told it would be 3-5 business days and it ended up being 10 business days. Other than that, it was a good experience all thanks to Paula!! Please ask for her, you won’t be disappointed!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, James! We’re so glad to hear that Paula provided you with outstanding service and helped meet your needs. It’s fantastic to know that you were able to trade and buy two vehicles with us at Hewlett Volkswagen. We appreciate your feedback regarding the finance team and the timeline for paying off your loans. Your insights are valuable, and we will definitely take them into consideration for improvement. Looking forward to seeing you again and hope you enjoy your new vehicles! Thank you for recommending Paula! Sincerely, Hewlett Customer Care Team
My 2021 Volkswagen ID.4 is currently at Hewlett Volkswagen service under RO 302376. This review is about my direct service experience with Hewlett. My concern is the lack of clear written communication and records about the diagnosis and repair recommendation. I asked for the diagnostic information supporting the recommendation, including the diagnostic output, fault-code detail, technician notes, warranty or campaign review, and an explanation separating the charging concern from the battery/module issue. I have not received a clear written diagnostic basis that lets me understand the recommendation or make an informed repair decision. Hewlett also told me this may not be the place for me to have the vehicle repaired, while the vehicle remains in their possession and the diagnostic fee is still an issue. The car is not drivable, so I also need a clear written repair path or safe-release path. Based on this service experience, I would not recommend Hewlett Volkswagen for a serious EV diagnostic or repair issue unless they improve communication and provide complete written diagnostic support.
My 2021 Volkswagen ID.4 is currently at Hewlett Volkswagen service under RO 302376. This review is about my direct service experience with Hewlett. My concern is the lack of clear written communication and records about the diagnosis and repair recommendation. I asked for the diagnostic information supporting the recommendation, including the diagnostic output, fault-code detail, technician notes, warranty or campaign review, and an explanation separating the charging concern from the battery/module issue. I have not received a clear written diagnostic basis that lets me understand the recommendation or make an informed repair decision. Hewlett also told me this may not be the place for me to have the vehicle repaired, while the vehicle remains in their possession and the diagnostic fee is still an issue. The car is not drivable, so I also need a clear written repair path or safe-release path. Based on this service experience, I would not recommend Hewlett Volkswagen for a serious EV diagnostic or repair issue unless they improve communication and provide complete written diagnostic support.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Batistie, You are the third owner of a car you have driven for a hundred thousand miles. You appear to be attempting to offload your financial responsibility for the needed repairs and we simply said: “no thank you.” You have requested a large amount of information about your vehicle much of which concerns repairs at another facility in another state performed years ago under your care. I provided you the pertinent and reasonable information concerning this repair. It didn’t make a dent in your needs / requests. When we realized we would not be able to reasonably meet your needs for the voluminous information requests, and you declined to pay for our time to collect the information, we decided it was in our best interest to not do business with you. Social blackmail and legal threats will not change that. We wish you the best Nathan. Regards, Tom Fornshell Hewlett Volkswagen, LP
Tom, The number of prior owners does not answer the issue here. The first owner was the dealership, so there have only been two individual owners anyway, but the larger point is that this is a Volkswagen ID.4 with documented recall and service-action history tied to this VIN, including 93P7 and 97ZZ. Those issues attach to the vehicle’s service and repair history, not to whether I was the first, second, or third individual owner. I did not “refuse to pay” in the way your response suggests. I have refused to accept unsupported conclusions and related fees without the records behind them. Hewlett Volkswagen has stated conclusions about diagnosis, mileage, coverage, repair cost, and responsibility, but has still not produced the current repair order packet, ODIS/GFF diagnostic records, technician notes, warranty or coverage basis, fee basis, or storage basis needed to verify those conclusions. Sunnyvale Volkswagen has now produced a 2023 service invoice showing 93P7 and 97ZZ campaign work at 32,344 miles in / 32,350 miles out. That invoice states the high-voltage battery cell evaluation was “verified all okay at this time.” VW Customer CARE has also confirmed case 07669168 and identified additional records connected to a later May 17, 2024 update. So these records are directly relevant. Hewlett’s failure to produce the supporting documents is exactly why this dispute remains unresolved while the vehicle remains in Hewlett’s possession. If Hewlett Volkswagen believes its diagnosis, coverage position, diagnostic-fee position, repair estimate, or refusal to proceed is correct, producing the supporting documents should resolve the dispute. I have sought advice about this issue, but I remain willing to resolve it based on actual records, not unsupported characterizations. Nathan Batiste