AutoNation Chrysler Dodge Jeep Ram Sprin

Although I would never classify an automobile purchase as enjoyable I can certainly share that Autonation made this event painless. I came in on the earliest flight I could, anticipating a long day. I took an Uber to the dealership where my salesperson met me at the front desk ready for our test drive. The vehicle was in great shape and exactly as advertised. A few days earlier I had a third party inspection company give the truck a thorough once over to include chassis photos to ensure no rust. When we returned to the dealership we finalized the purchase agreement and I was turned over to the finance department. I made the 8 hour drive home & had a great drive. I cannot stress how good it was dealing with the no pressure sales and up front pricing. I have no intention of dealing with any other type of vehicle sales in the future. I have to give Autonation five out of five. They have continued to stay in touch just to ensure I'm satisfied with my experience and the truck meets my expectations.

Stephon was very helpful and Autonation always has a great selection! They have excellent customer service. I have bought this many times due to pricing and selection.

fantastic experience, purchase! Jason was awesome and treated us well without any pressure. Would buy from here again.

My parents ongoing experience with this dealership since last year... I am writing to formally express my concerns regarding the ongoing delays, lack of communication, and inferior quality of work related to the repairs of my 2023 Ram 2500 which is currently still in your shop. On May 27th, 2023, my husband and I purchased our 2023 Ram 2500. On June 8th, 2024, the vehicle was stolen, later recovered, and subsequently delivered to your facility, Autonation Chrysler Dodge Jeep Ram Spring, where it has been in your possession since June 19th, 2024. Throughout this period, I have experienced considerable difficulty with the service department. It took more than five months for parts to be ordered and for work to commence, during which time I had to repeatedly reach out myself due to the poor communication from Fred, your service advisor. I was unable to see the progress of my vehicle until February 26th, three months after I requested to see it in November. Additionally, I was informed in April that a State Farm Agent had to personally visit the dealership to confirm the required supplements were submitted due to the service department’s incompetence. Having no familiarity with how things work at the dealerships, I reached out to my son-in-law, a New Car Manager in Grand Prairie Texas for assistance in communicating with you all. It took him reaching out to the Service Director Marcus and the Service Drive Manager Aaron, on my behalf to finally get actual answers for the status and work timeline of my vehicle. On three separate occasions, I was told that my truck was ready, only to arrive and find that it was not. Over the past year, I have used two rental cars and five to six loaner cars, which I appreciate. However, this does not mitigate the financial losses my husband has incurred from missed work contracts, nor the significant disruption to our lifestyle. We have not been able to move our travel trailer for repairs after storm damage because we lack a vehicle, forcing us to pay for transport or wait until transport services become available. From October 2024 to February 2025, we incurred significant out of pocket expenses such as hotel stays due to not having anywhere to live because we did not have our truck to move our travel trailer. We have paid the monthly note for a total of $15,300 the whole year, plus $3,000 for the insurance, without the ability to use it to pull our trailer preventing us from being able to vacation as usual since we also cannot move our jet skis or kayaks. Not having our vehicle, as you can see, has greatly disrupted our lives. On June 17th, Aaron waived the $500 deductible due to the time frame. On July 1st, Aaron mentioned that Marcus was to contact the General Sales Manager to coordinate with the sales team to work on a trade out offer in consideration of the wait time and concerns that have occurred, but as of July 17th, there has been no follow-up. There appears to be ongoing communication challenges between management and the sales and service staff at this location. At this point we are seeking a resolution that will allow us to return to our normal routines.

My parents ongoing experience with this dealership since last year.... I am writing to formally express my concerns regarding the ongoing delays, lack of communication, and inferior quality of work related to the repairs of my 2023 Ram 2500 which is currently still in your shop. On May 27th, 2023, my husband and I purchased our 2023 Ram 2500. On June 8th, 2024, the vehicle was stolen, later recovered, and subsequently delivered to your facility, Autonation Chrysler Dodge Jeep Ram Spring, where it has been in your possession since June 19th, 2024. Throughout this period, I have experienced considerable difficulty with the service department. It took more than five months for parts to be ordered and for work to commence, during which time I had to repeatedly reach out myself due to the poor communication from Fred, your service advisor. I was unable to see the progress of my vehicle until February 26th, three months after I requested to see it in November. Additionally, I was informed in April that a State Farm Agent had to personally visit the dealership to confirm the required supplements were submitted due to the service department’s incompetence. Having no familiarity with how things work at the dealerships, I reached out to my son-in-law, a New Car Manager in Grand Prairie Texas for assistance in communicating with you all. It took him reaching out to the Service Director Marcus and the Service Drive Manager Aaron, on my behalf to finally get actual answers for the status and work timeline of my vehicle. On three separate occasions, I was told that my truck was ready, only to arrive and find that it was not. Over the past year, I have used two rental cars and five to six loaner cars, which I appreciate. However, this does not mitigate the financial losses my husband has incurred from missed work contracts, nor the significant disruption to our lifestyle. We have not been able to move our travel trailer for repairs after storm damage because we lack a vehicle, forcing us to pay for transport or wait until transport services become available. From October 2024 to February 2025, we incurred significant out of pocket expenses such as hotel stays due to not having anywhere to live because we did not have our truck to move our travel trailer. We have paid the monthly note for a total of $15,300 the whole year, plus $3,000 for the insurance, without the ability to use it to pull our trailer preventing us from being able to vacation as usual since we also cannot move our jet skis or kayaks. Not having our vehicle, as you can see, has greatly disrupted our lives. On June 17th, Aaron waived the $500 deductible due to the time frame. On July 1st, Aaron mentioned that Marcus was to contact the General Sales Manager to coordinate with the sales team to work on a trade out offer in consideration of the wait time and concerns that have occurred, but as of July 17th, there has been no follow-up. There appears to be ongoing communication challenges between management and the sales and service staff at this location. At this point we are seeking a resolution that will allow us to return to our normal routines.

Salesman responded to my inquiry about a RAM truck within 1 day of me submitting it.

It was a long 5 months (due to back ordered parts) but DeAnthony made it such a breeze. He gave me weekly updates, answered all my questions thoroughly, when I needed a rental, he got it for me with no problem and had some of the best customer service I?ve ever experienced. I will always be returning for any services my jeep may have. Your mechanics are so detailed, they made sure all issues were fixed before they released my truck. I really appreciate all of you, you guys have an awesome team! Thanks for taking care of me!

The mechanics or management can?t seem to find the problem so I won?t be taking back there for service. I will use another facility closer to where I reside. The salesman John Staten is the BEST!!! I look forward to doing business and making referrals to him.

Just had my windows tinted, fast and nice job. Having a problem getting the garage door system to work but they are trying to help with that. Nice truck and I would highly recommend!!

Mike and Guillermo were amazing, they both worked really hard to ensure we got the best deal and had the best dealership experience ever. I can highly recommend this location.