Reviews
I’m seriously concerned about my recent service
I’m seriously concerned about my recent service experience at Modern Nissan of Winston-Salem. Our 2020 Nissan Rogue broke down and was towed in on 6/17/25. Frank Calderon quoted $712.95 to replace a mass airflow sensor, with an inflated part price of $377—significantly higher than Nissan’s official MSRP of $326 (which was on sale for $225). When I questioned this, Frank adjusted the total quote to $637.80, but still tried charging a diagnostic fee he initially said would be waived. Only after I requested did he remove this fee, bringing the final total down to $557.53—saving $155 just by questioning the charges. This isn’t a discount; it’s proof of intentional overcharging. Had I not been vigilant, Modern Nissan would have happily taken advantage of me. Frank even mentioned this issue was common, yet the repair took nearly a full week. This predatory experience ensures I will not return, and I caution others to approach dealings here carefully. UPDATE: Shortly after posting this review, the service manager called to “hear my side,” offering explanations about unclear policies and claiming extra unpaid labor—none of which addressed my concerns or made practical sense to me. He asked how to make it right but offered no solutions, shifting responsibility back to me. Hours later that Thursday afternoon, our check engine light came back on. We returned, providing them a chance to redeem themselves. Instead, they delayed service again not even looking at the car until after 130 Friday, offered no loaner, and poorly communicated timing- told them I’d be nearby at 5, they said it’d be ready Saturday, but at 530 call and say it’s ready. The newly installed sensor was faulty and replaced under warranty—as it should be, not as a favor like they tried to make it sound. This experience reinforced my disappointment and frustration.
I’m seriously concerned about my recent service
I’m seriously concerned about my recent service experience at Modern Nissan of Winston-Salem. Our 2020 Nissan Rogue broke down and was towed in on 6/17/25. Frank Calderon quoted $712.95 to replace a mass airflow sensor, with an inflated part price of $377—significantly higher than Nissan’s official MSRP of $326 (which was on sale for $225). When I questioned this, Frank adjusted the total quote to $637.80, but still tried charging a diagnostic fee he initially said would be waived. Only after I requested did he remove this fee, bringing the final total down to $557.53—saving $155 just by questioning the charges. This isn’t a discount; it’s proof of intentional overcharging. Had I not been vigilant, Modern Nissan would have happily taken advantage of me. Frank even mentioned this issue was common, yet the repair took nearly a full week. This predatory experience ensures I will not return, and I caution others to approach dealings here carefully. UPDATE: Shortly after posting this review, the service manager called to “hear my side,” offering explanations about unclear policies and claiming extra unpaid labor—none of which addressed my concerns or made practical sense to me. He asked how to make it right but offered no solutions, shifting responsibility back to me. Hours later that Thursday afternoon, our check engine light came back on. We returned, providing them a chance to redeem themselves. Instead, they delayed service again not even looking at the car until after 130 Friday, offered no loaner, and poorly communicated timing- told them I’d be nearby at 5, they said it’d be ready Saturday, but at 530 call and say it’s ready. The newly installed sensor was faulty and replaced under warranty—as it should be, not as a favor like they tried to make it sound. This experience reinforced my disappointment and frustration.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our team has acknowledged this review.
I recently had an extremely disappointing experience with
I recently had an extremely disappointing experience with Modern Nissan of Winston-Salem’s service department. My truck was in their care for one week and one day, supposedly waiting on parts. I was assured multiple times that my vehicle was “next in line” for repairs. However, on the day I picked it up, I was shocked to learn that not a single thing had been done to it. To make matters worse, I was able to take my truck to a highly reputable repair shop that completed the work in just one day—at half the price Modern Nissan quoted me. This proves that the delay and high cost were not justifiable. Unfortunately, this is not the first time I’ve had a negative experience with the Modern Automotive network. Given their lack of transparency, poor communication, and failure to follow through on their commitments, I cannot recommend Modern Nissan of Winston-Salem to anyone. If you're looking for reliable service and fair pricing, I strongly suggest finding another dealership or repair shop that values its customers
I recently had an extremely disappointing experience with
I recently had an extremely disappointing experience with Modern Nissan of Winston-Salem’s service department. My truck was in their care for one week and one day, supposedly waiting on parts. I was assured multiple times that my vehicle was “next in line” for repairs. However, on the day I picked it up, I was shocked to learn that not a single thing had been done to it. To make matters worse, I was able to take my truck to a highly reputable repair shop that completed the work in just one day—at half the price Modern Nissan quoted me. This proves that the delay and high cost were not justifiable. Unfortunately, this is not the first time I’ve had a negative experience with the Modern Automotive network. Given their lack of transparency, poor communication, and failure to follow through on their commitments, I cannot recommend Modern Nissan of Winston-Salem to anyone. If you're looking for reliable service and fair pricing, I strongly suggest finding another dealership or repair shop that values its customers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Mike. We appreciate your feedback, and we understand how frustrating it can be when expectations are not met. It’s concerning to hear that your truck was not serviced as promised and that communication was lacking during your wait. At Modern Nissan of Winston-Salem, we strive to provide transparent and efficient service to our customers. We value your insights and take them seriously as we continually work to improve. We encourage you to reach out to us directly so we can address your concerns and ensure your next experience is much better. Thank you for your input, and we hope to regain your trust in the future. Sincerely, The Modern Nissan of Winston Salem Team
Miguel and Matt were great to work with.
Miguel and Matt were great to work with. Helped get us into the exact Pathfinder we were looking for. Thank you so much.
Miguel and Matt were great to work with.
Miguel and Matt were great to work with. Helped get us into the exact Pathfinder we were looking for. Thank you so much.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Rash, for your kind words! We’re thrilled to hear that Matt and our team helped you find the exact Pathfinder you were looking for. Your satisfaction means a lot to us at Modern Nissan of Winston-Salem. We hope to see you again soon! Sincerely, The Modern Nissan of Winston Salem Team
Great knowledge of the cars, and willingness to get us a
Great knowledge of the cars, and willingness to get us a car for our family.
Great knowledge of the cars, and willingness to get us a
Great knowledge of the cars, and willingness to get us a car for our family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review, Jonathan! We truly appreciate your kind words about our knowledge and willingness to help you find the perfect car for your family. At Modern Nissan of Winston-Salem, we strive to provide exceptional service, and we’re glad we could meet your needs. We look forward to seeing you again soon! Sincerely, The Modern Nissan of Winston Salem Team
Anthony,was awesome he was very friendly and informative,
Anthony,was awesome he was very friendly and informative, he knew his job well ,and he worked with his manager to work with a payment that fit our budget.
Anthony,was awesome he was very friendly and informative,
Anthony,was awesome he was very friendly and informative, he knew his job well ,and he worked with his manager to work with a payment that fit our budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Roy and Janet, for your wonderful review! We're thrilled to hear that Anthony provided you with friendly and informative service while helping you find a payment that fit your budget. At Modern Nissan of Winston-Salem, we strive to ensure our customers have a great experience. We appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, The Modern Nissan of Winston Salem Team
I honestly avoid dealerships because my previous
I honestly avoid dealerships because my previous experience taught me they're VERY pushy, but when a car showed up at Modern Nissan I had to go look! Anthony has been amazing, he's treated me more like a family member than a customer. He was very up front and honest with me, and more than willing to work on something we could both agree upon! I'm very glad I decided to check out this dealer, and I recommend anyone does! 😊
I honestly avoid dealerships because my previous
I honestly avoid dealerships because my previous experience taught me they're VERY pushy, but when a car showed up at Modern Nissan I had to go look! Anthony has been amazing, he's treated me more like a family member than a customer. He was very up front and honest with me, and more than willing to work on something we could both agree upon! I'm very glad I decided to check out this dealer, and I recommend anyone does! 😊
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience at Modern Nissan of Winston-Salem and that Anthony made you feel like part of the family. Your recommendation means a lot to us! We look forward to assisting you again in the future. Enjoy your new car! Sincerely, The Modern Nissan of Winston Salem Team
Very good experience.
Very good experience. John Potter was very helpful. Fast and courteous service gave us a good deal
Very good experience.
Very good experience. John Potter was very helpful. Fast and courteous service gave us a good deal
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ronda! We appreciate your kind words about your experience at Modern Nissan of Winston-Salem. It's great to hear that John provided you with fast and courteous service and that you felt you received a good deal. We look forward to assisting you again in the future! Sincerely, The Modern Nissan of Winston Salem Team
Very Professional Service with Salesman Jimmy Ballew.
Very Professional Service with Salesman Jimmy Ballew. I did not feel pressured on a sale. I feel comfortable with my purchase and very confidant that I’ve made the right choice.
Very Professional Service with Salesman Jimmy Ballew.
Very Professional Service with Salesman Jimmy Ballew. I did not feel pressured on a sale. I feel comfortable with my purchase and very confidant that I’ve made the right choice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We are thrilled to hear that you had a positive experience with Jimmy at Modern Nissan of Winston-Salem. It's great to know you felt comfortable and confident in your purchase. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Modern Nissan of Winston Salem Team
Anthony from modern Nissan is the best I have ever worked
Anthony from modern Nissan is the best I have ever worked with him and his team here at modern Nissan stopped at nothing to ensure that I was happy and i will be back for any of my car needs
Anthony from modern Nissan is the best I have ever worked
Anthony from modern Nissan is the best I have ever worked with him and his team here at modern Nissan stopped at nothing to ensure that I was happy and i will be back for any of my car needs
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mohamad, for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team at Modern Nissan of Winston-Salem. It’s great to know that we were able to meet your needs and ensure your satisfaction. We look forward to seeing you again for any of your car needs! Sincerely, The Modern Nissan of Winston Salem Team
De Carlos Harrington is the ultimate car salesman.
De Carlos Harrington is the ultimate car salesman. Extremely professional and personable. Took his time to explain details about the car I was purchasing.
De Carlos Harrington is the ultimate car salesman.
De Carlos Harrington is the ultimate car salesman. Extremely professional and personable. Took his time to explain details about the car I was purchasing.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Linda, for your fantastic review! We’re thrilled to hear that De Carlos provided you with such a professional and personable experience while explaining the details of your new vehicle. At Modern Nissan of Winston-Salem, we strive to ensure each customer feels valued. We look forward to seeing you again and hope you enjoy your new car! Sincerely, The Modern Nissan of Winston Salem Team