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Wanted used truck. Give my car an 1000 dollars down. Put me in a new truck that I didn’t want give it back lost car money. Very upset about whole deal.... My car was only 2 years old an only had 37720 miles on it. The car was already on lot for sale when I took the truck back. I tried to explain what I wanted an after 6 hours of being there an saying let me sleep on it I ended up take a new Nissan frontier that would not pull the 24ft boat or 24ft camper that I told them I was going to pull an they said it would. Was fixing to go on a well needed vacation from working at the post office. So my husband went back with me the next day an told them the same thing we wanted the used truck that they still would not put us in but could put us in a new Nissan Titian for 52 thousand that would pull the boat. At that point I just wanted my car back an go home!! But of course they wouldn’t do that even though it says they can but the said they don’t honor that. At that point I was crying I had to take one or the other an the one wouldn’t do what I needed but the other was way more than I wanted to pay. Which both were really more than I wanted to pay cuz I wanted a used one. So we took the Nissan Titian an went on vacation an it worried me the whole time I was gone an knew when I got back I would have to just give it back. So I tried talking to the manager Brian there an I have to say he didn’t want to help at all an said that he was offended because I said his sellers really took advantage of me. I then called the finance company an explained to them how I was treated an how it all played out an that I would be giving the truck back. So I took it back an give them the keys. So 11 days later I lost my new car an 1000 dollars. So basically it was a awful deal. I’m going to call the bbb just haven’t had the time because I work so much. But be aware sleep on it is not a sleep on it. I have been had an there is nothing that they would do. The manager did say he would buy that truck back for 10 thousand which was unbelievable. I hate I ever stopped there to look at the used truck they had on the lot an will never go back again. My father an I have painted at many of the Fowler’s homes an I’m sure that they wouldn’t want people doing business like that!!! Very sad!! The last three vehicles I had I got from Modern Toyota this was the first time at modern Nissan an last time.
Fantastic employees who are willing to help with out asking. Building is very clean. Employees are very knowledgeable. Lots of choices for vehicles and... all very clean. Great deals.
Even during this time with the Coronavirus, my salesman David did not hesitate to communicate with me and cater to my needs. The staff was all very friendly... and welcoming
The things that they told me they were going to fix o bathe car were not fixed as promised. When I went to sign the papers and pick up the car, the sales... manager then argued and told me that the repair would cost too much. They are going to fix what was promised, and I have a written agreement saying so. Sales representative was very nice and helpful. I would recommend him, but the other made the experience very poor for me.
Intake staff members are very professional and personable! Technicians are very skilled! I have really enjoyed owning my 2015 Altima, and the excellent... treatment I receive when I take it in for service causes me to enjoy and appreciate it even more!
Brandon and Sean went above what they had to do..the customer service is always BEYOND words...THANK U BOTH..also the mechanic was very friendly yet professional...
Ease of access getting in and out of the shop..love that all you have to do is pull up and leave the rest to them
timely work, good communication, gave me a discount, very clean. I would most definitely recommend this dealership for any car owner
Great service and customer care. I will buy from. modern again. Every step in the process and person we dealt with went womderfully.
Brandon was very friendly and very transparent with prices and issues. Was in and out in a very prompt time.