Modern Nissan of Winston-Salem

I’m seriously concerned about my recent service experience at Modern Nissan of Winston-Salem. Our 2020 Nissan Rogue broke down and was towed in on 6/17/25. Frank Calderon quoted $712.95 to replace a mass airflow sensor, with an inflated part price of $377—significantly higher than Nissan’s official MSRP of $326 (which was on sale for $225). When I questioned this, Frank adjusted the total quote to $637.80, but still tried charging a diagnostic fee he initially said would be waived. Only after I requested did he remove this fee, bringing the final total down to $557.53—saving $155 just by questioning the charges. This isn’t a discount; it’s proof of intentional overcharging. Had I not been vigilant, Modern Nissan would have happily taken advantage of me. Frank even mentioned this issue was common, yet the repair took nearly a full week. This predatory experience ensures I will not return, and I caution others to approach dealings here carefully. UPDATE: Shortly after posting this review, the service manager called to “hear my side,” offering explanations about unclear policies and claiming extra unpaid labor—none of which addressed my concerns or made practical sense to me. He asked how to make it right but offered no solutions, shifting responsibility back to me. Hours later that Thursday afternoon, our check engine light came back on. We returned, providing them a chance to redeem themselves. Instead, they delayed service again not even looking at the car until after 130 Friday, offered no loaner, and poorly communicated timing- told them I’d be nearby at 5, they said it’d be ready Saturday, but at 530 call and say it’s ready. The newly installed sensor was faulty and replaced under warranty—as it should be, not as a favor like they tried to make it sound. This experience reinforced my disappointment and frustration.

I recently had an extremely disappointing experience with Modern Nissan of Winston-Salem’s service department. My truck was in their care for one week and one day, supposedly waiting on parts. I was assured multiple times that my vehicle was “next in line” for repairs. However, on the day I picked it up, I was shocked to learn that not a single thing had been done to it. To make matters worse, I was able to take my truck to a highly reputable repair shop that completed the work in just one day—at half the price Modern Nissan quoted me. This proves that the delay and high cost were not justifiable. Unfortunately, this is not the first time I’ve had a negative experience with the Modern Automotive network. Given their lack of transparency, poor communication, and failure to follow through on their commitments, I cannot recommend Modern Nissan of Winston-Salem to anyone. If you're looking for reliable service and fair pricing, I strongly suggest finding another dealership or repair shop that values its customers

Miguel and Matt were great to work with. Helped get us into the exact Pathfinder we were looking for. Thank you so much.

Great knowledge of the cars, and willingness to get us a car for our family.

Anthony,was awesome he was very friendly and informative, he knew his job well ,and he worked with his manager to work with a payment that fit our budget.

I honestly avoid dealerships because my previous experience taught me they're VERY pushy, but when a car showed up at Modern Nissan I had to go look! Anthony has been amazing, he's treated me more like a family member than a customer. He was very up front and honest with me, and more than willing to work on something we could both agree upon! I'm very glad I decided to check out this dealer, and I recommend anyone does! 😊

Very good experience. John Potter was very helpful. Fast and courteous service gave us a good deal

Very Professional Service with Salesman Jimmy Ballew. I did not feel pressured on a sale. I feel comfortable with my purchase and very confidant that I’ve made the right choice.

Anthony from modern Nissan is the best I have ever worked with him and his team here at modern Nissan stopped at nothing to ensure that I was happy and i will be back for any of my car needs

De Carlos Harrington is the ultimate car salesman. Extremely professional and personable. Took his time to explain details about the car I was purchasing.