Reviews
Write a reviewI bought my first audi of smithtown .
I bought my first audi of smithtown . Came to this location and I met with Thomas from sales. He was truly amazing he walked through everything and took the time out to get me my Q7 2025. Such a kind man thank you Audi of smithtown. You hsve some wonderful people working for your company.
I bought my first audi of smithtown .
I bought my first audi of smithtown . Came to this location and I met with Thomas from sales. He was truly amazing he walked through everything and took the time out to get me my Q7 2025. Such a kind man thank you Audi of smithtown. You hsve some wonderful people working for your company.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, 5- star review and for making Audi of Smithtown your choose for your first Audi vehicle! Enjoy it and know that we are here for you should you have any questions.
This is my 3rd Audi I've leased from Smithtown.
This is my 3rd Audi I've leased from Smithtown. My dealer, Raymond Diaz, was courteous, professional and quite knowledgeable. My experience with the leasing process was a breeze. After leaving, of course I had questions. Raymond was accommodating and attentive to my needs. I would highly recommend this dealership.
This is my 3rd Audi I've leased from Smithtown.
This is my 3rd Audi I've leased from Smithtown. My dealer, Raymond Diaz, was courteous, professional and quite knowledgeable. My experience with the leasing process was a breeze. After leaving, of course I had questions. Raymond was accommodating and attentive to my needs. I would highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review Fran! We are thrilled to hear that this is your third lease with Audi of Smithtown and that Raymond provided you with courteous and professional service. It's great to know that the leasing process was a breeze for you, and that Raymond was able to address your questions attentively. Your recommendation means a lot to us, and we look forward to serving you again in the future!
We purchased out etron Chronos edition from Audi of
We purchased out etron Chronos edition from Audi of Smithtown last year. It was a very streamlined and easy experience. I can highly recommend this dealership.
We purchased out etron Chronos edition from Audi of
We purchased out etron Chronos edition from Audi of Smithtown last year. It was a very streamlined and easy experience. I can highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Axel for sharing your 5-star experience with us. I am very happy to hear that our team was able to provide such excellent assistance while getting you behind the wheel of your new e-tron. Enjoy it and please do not hesitate to reach out should you have any questions!
Renee and the team at Audi of Smithtown were wonderful.
Renee and the team at Audi of Smithtown were wonderful. It was an Excellent car buying experience.
Renee and the team at Audi of Smithtown were wonderful.
Renee and the team at Audi of Smithtown were wonderful. It was an Excellent car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Kevin for the kind words and 5-star review! I am pleased to here that Renee was able to provide such excellent assistance during your most recent visit.
I bought an Audi A6 back in 2015 from Audi of Smithtown
I bought an Audi A6 back in 2015 from Audi of Smithtown and I have had nothing but WONDERFUL experiences with this dealership. Last week my a/c air vent wheel sort of pushed back into the vent and I couldn’t get it out. I drove in without an appointment thinking they were going to be annoyed but when I got there it was the complete opposite. They had a man named Tony who took over, told me to go in and have a coffee while he and his staff tried to make it work. Just the fact that they looked into it and worked together to help me was astonishing. I can’t tell you how much I appreciate the kindness and professionalism they showed me at Audi of Smithtown. I will continue to recommend them to everyone I know because this dealership stands out from the rest and I’ve known it since 2015!
I bought an Audi A6 back in 2015 from Audi of Smithtown
I bought an Audi A6 back in 2015 from Audi of Smithtown and I have had nothing but WONDERFUL experiences with this dealership. Last week my a/c air vent wheel sort of pushed back into the vent and I couldn’t get it out. I drove in without an appointment thinking they were going to be annoyed but when I got there it was the complete opposite. They had a man named Tony who took over, told me to go in and have a coffee while he and his staff tried to make it work. Just the fact that they looked into it and worked together to help me was astonishing. I can’t tell you how much I appreciate the kindness and professionalism they showed me at Audi of Smithtown. I will continue to recommend them to everyone I know because this dealership stands out from the rest and I’ve known it since 2015!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Rose for taking the time to share your 5-star experience and, more importantly, for being a loyal Audi of Smithtown guest. We know you have many options when it comes to buying/servicing your Audi and we are honored that you've continually chosen to work with our team. I am pleased to hear that Tony and our service team were able to get your Audi into the shop and look into correction the issue you were having with your A/C vent and that they were able to provide such excellent assistance while doing so.
I purchased an Audi to have a great car and great
I purchased an Audi to have a great car and great service. I am being denied a loaner vehicle when my car needs service. When I purchased the car, I was promised to have a loaner vehicle whenever my car needed service.
I purchased an Audi to have a great car and great
I purchased an Audi to have a great car and great service. I am being denied a loaner vehicle when my car needs service. When I purchased the car, I was promised to have a loaner vehicle whenever my car needed service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you Chris for taking the time to provide feedback on your most recent service visit. We want every interaction to leave a lasting and positive impression and we are disappointed to hear that this wasn't the case for you. In speaking with our Service Manager, our policy on loaner vehicles is that they are only provided when a vehicle needs to be left for a minimum of 3 hours worth of work. We'd love to provide loaners on every service to every guest but, unfortunately, that just isn't possible. I do apologize for the miscommunication during your purchase process and I hope this clears things up. As always, you are welcome to contact us at your convenience at (631) 979-6400 if you have any other questions/concerns.
My brother also just purchased a car from Smithtown Audi about 6 months ago and was also told he would have a loaner whenever he needed to bring his car in for service. His sales person never explained a time minimum. I understand you need to sell cars but doing so in a dishonest way explains a lot to me about Smithtown Audi.
I appreciate the response Chris and this will be something I will loop our General Manager in on so this issue does not arise in the future. I do hope you will provide us another opportunity to deliver the 5-star experience we strive to provide every guest and with you and your brother all the best.
Responsive - professional sales and service - easy to
Responsive - professional sales and service - easy to deal with - timely - they appear to care - nice hair ( I dont need 15 words to describe my feelings )
Responsive - professional sales and service - easy to
Responsive - professional sales and service - easy to deal with - timely - they appear to care - nice hair ( I dont need 15 words to describe my feelings )
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Jim for the kind words and 5-star review, they truly are appreciated!
It was great working with Richard and Yanique.
It was great working with Richard and Yanique. They answered all my questions and were a pleasure to work with. I would highly recommend this dealership and I will be purchasing my next Audi S5 through them. As far as my 2022 S5 I love it!
It was great working with Richard and Yanique.
It was great working with Richard and Yanique. They answered all my questions and were a pleasure to work with. I would highly recommend this dealership and I will be purchasing my next Audi S5 through them. As far as my 2022 S5 I love it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Ralphie for sharing your 5-star experience. I am very happy to hear that Richard and Yanique were able to provide such excellent assistance an I am glad to hear that you are loving your new 2022 S5!
Very professional, accommodating, responsive, and...
Very professional, accommodating, responsive, and pleasant. From start to finish they make is a smooth and speedy process. Always making sure they are meeting the needs of thier customer. I would be glad to reccomend Audi of Smithtown to all my family and friend. Great experience!
Very professional, accommodating, responsive, and...
Very professional, accommodating, responsive, and pleasant. From start to finish they make is a smooth and speedy process. Always making sure they are meeting the needs of thier customer. I would be glad to reccomend Audi of Smithtown to all my family and friend. Great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Shaun for sharing your 5-star experience with us. I am very happy to hear that our team was able to provide you with such excellent assistance during your most recent visit!
Very professional and courteous staff. General Manager...
Very professional and courteous staff. General Manager was very helpful. Rose was very helpful as well
Very professional and courteous staff. General Manager...
Very professional and courteous staff. General Manager was very helpful. Rose was very helpful as well
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for the kind words and 5-star review, they are greatly appreciated!