Terry Labonte Chevrolet

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
157 lifetime reviews.

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  • 1.0 out of 5
    February 28, 2021

    not good, I am afraid. I searched all over for the "perfect" truck for our family, over 200 trucks online. I contacted a few but to no avail. Finally I... found this 2015 Chevrolet Silverado Z71 at Terry Labonte, I called beforehand to come and look closer and possibly a test drive. Upon arriving we were introduced to Nick the salesman and he was very friendly and welcoming. We discussed the truck and we went for a test drive, I noticed the paper on the truck window had a different warranty commitment than the one posted online so Nick was going to check on it. During the test drive I really liked this truck however every now and then we heard a knocking noise, so we mentioned to Nick when we got back. Nick then came with us on a second drive in order to hear this noise and he said he would check with one of the technicians. We had to leave to pick up our kids from school so we said we would be back the next day. we were given a different salesman the next day and he told us that the warranty on the website for the truck (3 year/36,000 mile bumper to bumper) was wrong and the one on the truck window (3 months/3,000 mile) was correct, we then spoke with the supervisor and he offered and limited drive train warranty and an extra cost of over $3000. This is a huge difference to us. we initially declined the truck as we felt we were lied to and you had misrepresented yourselves online. I try not to let other people's actions define who I am so I decided to call round and find a good warranty from a 3rd party and we went back the next day to speak with Nick, our original salesman. I said I was still interested but was curious about the knocking noise and asked if he had found out what indeed it was. He said the technician said it was probably the grill bar vibrating in the wind, I had never had one on a vehicle so I didn't think anything of it as it was only occasionally. We went ahead and bought the truck and the noise seemed to get more frequent and louder so I brought it back. The service department said it was a lifter getting stuck open and was going to cost over $5000. I told the guy that my 3 month warranty was still within the time so he called back later to say that yes it was but I will have to pay a $200 co-pay and there were 3 belts with cuts that needed to be replaced. The belts were going to cost $360 to replaced I declined as we are on a tight budget and couldn't afford this extra. I am curious to know that on your website, you boast of a multipoint inspection etc.... before these vehicles are sold, How did they miss all of this? You can do better and we did not enjoy our experience.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (336) 937-9278 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 2.0 out of 5
    January 26, 2021

    Had contract for bumper repair. Needed small dent repair and bumper leveled. First time, only dent attempted. Get truck back and dent looks worse and... small chisel marks in it. Return for dent and leveling. Didn't attempt dent, said best they can do the first time. Bumper still not leveled. Bumper now has plastic covering loose since they tried to adjust it. Returns the truck to me like that. I needed my truck that weekend and I return on Monday. Sales manager says he can't prove I'm not lying!!!! Wow!!! Said that's the best they can do and he wasn't going to replace it because he would have to redo carfax report. Wow!!! Zero customer satisfaction!! If contract said repair it, then you repair it correctly. If it was one of their vehicles, they would feel the same. He told me he would call me and let me know what they can do. He never called. Nobody has held their word nor followed contract. Unsure of sales manager name but possibly Ryan. Marvin Bennett is the sales guy I worked with.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shelley, it is disappointing for us to hear that your experience was anything less than great. If you'd be willing to provide more feedback, please re...ach out to us at (336) 447-1535 so we can assist you further.

  • April 26, 2018

    Had two of my cars worked on two different days, Dave Trout and William Butler were outstanding service consultants they took care of the repair process... and kept me in the loop the whole time, the repairs were done in a timely manner and even had someone to take me from the dealership to my home and then back to the dealership when repairs were completed, I felt like I was there # 1 customer.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your service experience with us. We are excited to hear how Dave and William took excellent care of you. Thank you for your busi...ness.

  • 5.0 out of 5
    January 13, 2021

    Great service. Never had any problems unlike those guys over at Vann York Chevy on Eastchester Dr. in High Point, NC

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Corey Graham, thank you for taking the time to leave a review for us at Terry Labonte Chevrolet. We're happy we could meet your expectations! Pleas...e let us know if there is anything else we can do for you; we are more than happy to help!

  • 5.0 out of 5
    January 12, 2021

    Marvin was recommended to us and it was by coincidence that we bumped into each other while looking at trucks. We looked at a couple 2500s but decided... we would keep looking. Then, Marvin said we have this black one over here. The rest as they say is history!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found our staff to be so supportive during your experience here at Terry Labonte Chevrolet. Please let us know if there is anything el...se we can do for you; we are more than happy to help!

  • 5.0 out of 5
    January 1, 2021

    Great customer service. No complaints. Everyone very courteous and professional

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

  • 1.0 out of 5
    December 22, 2020

    Broke my dashboard then tell me it was already there smh

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jordan Garner, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing to provide more feedbac...k, please reach out to us at (336) 447-1535 so we can assist you further.

  • 1.0 out of 5
    December 22, 2020

    Good luck trying to get ahold of this dealer via phone or Internet. Several emails and calls later they finally returned my call three days later to inform... me they just sold the truck I wanted. Would not recommend this dealer to anyone in the Hendrick group

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Here at Terry Labonte Chevrolet, we strive for excellence, and are disappointed to hear that you received anything less. We would like to have a bette...r understanding about your experience. Please reach out to us at (336) 447-1535 at your earliest convenience and we will do our best to resolve this with you.

  • 3.0 out of 5
    December 1, 2020

    I'm feeling ambivalent I took car in for repairs, needed a catalytic converter, less than a week later, engine light came on again, needed 2nd catalytic... converter. Now I'm afraid to go back, although heat is not working in car. Every time I go it cost me over $1200. I need my heat, but funds are now depleted. I'm not saying they didn't fix the issue, but every time I go less than a week later something else happens.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Regenia Graves, your satisfaction is our top priority. If you are willing to give us another chance, please contact us at (336) 447-1535 so we can und...erstand your situation better in order to try and turn your experience around. Thank you, Terry Labonte Chevrolet

  • 5.0 out of 5
    November 30, 2020

    I'm so glad Roddy was the first one got my attention when I came here to find my car! He was very straight forward and to the point . I loved that! He... was completely honest on everything helped me find the vehicle that fitted my needs. I highly recommend Roddy if you're in the market shopping for a car Great Service ! 'You wont regret going to him he is worth the time and the money ! You wont be disappointed!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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