Terry Labonte Chevrolet

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
137 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 14, 2020

    They were very professional, efficient and quick. They had me in and out in no time. They took care of my vehicle and made sure I was comfortable

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Patrick, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

  • 1.0 out of 5
    February 6, 2020

    I drove in to the service station for an oil change and got out of my vehicle. No one acknowledged that I was even there for about 20 minutes. That would... have been understandable if you all were busy but there were literally no other customers there and no one in the waiting room. I finally went up to someone and learned that there was a 2.5 hour wait. I made an appointment to come back in two hours (2:45 pm). Came back (about 5 minutes before my appointment time) and there were maybe two customers. Waited again for 20 minutes before I was ever acknowledged. My previous experience was terrible and so was the response that I received following that experience so I would never recommend this dealership. I am looking to sell/trade in my vehicle but would not consider doing business with you all again because of the customer service experience which is unfortunate considering that I had a pretty good buying experience.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jessica, We strive for 100 percent satisfaction and feel that anything less is unacceptable. We apologize for any inconvenience and understand that y...ou have already spoke with management about this situation. We appreciate your business and hope to see you again in the future.

  • April 26, 2018

    Had two of my cars worked on two different days, Dave Trout and William Butler were outstanding service consultants they took care of the repair process... and kept me in the loop the whole time, the repairs were done in a timely manner and even had someone to take me from the dealership to my home and then back to the dealership when repairs were completed, I felt like I was there # 1 customer.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your service experience with us. We are excited to hear how Dave and William took excellent care of you. Thank you for your busi...ness.

  • 5.0 out of 5
    January 27, 2020

    Nice dealership, friendly people who went the extra mile, especially D’Anthony. They brought a car down from another dealership in Virginia. I would recommend... this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Abbyp, we are so happy to read such a great review about D'Anthony and Terry Labonte Chevrolet! Please don't hesitate to reach out if there's anything... additional we can do for you.

  • 5.0 out of 5
    January 20, 2020

    there are no words to express my experience at Terry Labonte Chevrolet. Michael Thomas was the nicest salesman I have ever felt with. He took time to... answer all my questions and concerns. I will definitely buy from them again

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ashley, we are very happy that Michael Thomas provided you with a positive experience! We always strive to provide top quality service to every guest,... and are pleased to hear that you enjoyed your experience here at Terry Labonte Chevrolet!

  • 5.0 out of 5
    January 20, 2020

    3rd purchase in 6 years. Looking to purchase another Camaro in the next couple years

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your 3rd purchase with us in 6 years! We appreciate your loyalty as well as your business. We'll look forward to seeing again in th...e future.

  • 5.0 out of 5
    December 5, 2019

    I really feel like they were concerned about the overall health if my car. Not just an oil change and tire rotation. Very pleasant surprise!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Arthur, your satisfaction and overall health of your vehicle is our top priority. Please don't hesitate to reach out to us if there's anything more we... can do!

  • 5.0 out of 5
    September 26, 2019

    I am writing this review to correct a review I wrote on September 23rd. I wrote the review in the heat of the moment. After writing the review the manager... MR. JACKSON reached out to me and wan Ted rectify the situation he then invited me to bring the part back and he would have his service guy install it .I took the part back and it was installed professionally and efficiently. I would like to thank them for such quick professional service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We would like to thank you for sharing your experience with us and we glad to hear that Mr. Jackson helped rectify your situation. We appreciate your ...business and look forward to assisting you again in the future.

  • 1.0 out of 5
    September 23, 2019

    I was very satisfied with my salesman and the whole process of buy my vehicle. BUT there parts department sucks..purchased a big shield for my new truck... took it home installed it, shut the hood and it broke. Google problem.online many many people had the same problem, returned part, said could not get a refund because o didnt have the box it came in. THEY KEPT THE BOX IN THE FIRST PLACE. TheyOrdered me another one , KEPT THE BOX AGAIN TO SEND THE ORIGINAK BACK IN. I ask what to do if this one breaks just keep.bri going them back or what..there response, they shook there head ..they dont know...great service...not

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We would like to appreciate your business and thank you for your feedback. We apologize for any inconvenience and please feel free to contact Greg Jac...kson to discuss this further.

  • 2.0 out of 5
    August 24, 2019

    Straight to the point 2 stars because this dealership wasted my 3 hours! 1* for the appearance and cleanliness of the facility [I'll give them a break... for having their music blasting inside the showroom like it was a night club]. 1* because my sales person (Jonathan) was accommodating, friendly, and apologetic [keep reading]. Earlier today [August 24, 2019] I inquired about a 2011 Mazda 3 online and this particular vehicle was posted on their website and several others (i.e. AutoTrader, etc). My assumption was that this car is ready for sale, why else would you put an ad of a vehicle not ready for sale? In any case, I was contacted by Brandon and was asked when would I like to stop by and check out the vehicle, I informed him of a time - great I'm excited. An hour after breakfast, I checked the distance, the dealership was actually 1.5 hours away I called Brandon again and informed him that I will be onsite at 1PM instead of the originally scheduled time - no problem, no mentioned of possible caveats with the car - keep reading. I drove an hour and half through traffic and downpour the entire way to the dealership, I get there and it was still raining. I asked to have the car moved to a covered area because there's no way I can really inspect the vehicle under a downpour. My sales person (Jonathan) tried everything to get the car moved to a covered area without luck, it's fine - went out in the rain anyway and checked out the Mazda3. Few things to notice right away - the car was filthy dirty outside. Opened the car, it's not any better. Still smell like the previous owner, still has the dirt and their grime all over the car. The dash was coming off/damaged, and the airbag light was on when I finally turned on the car, front Bose speakers aren't working, the air dampers in the lower front bumper is cracked. In short, the car isn't ready for showing! I test drove the vehicle and despite the noticeable issues mentioned above, I'm still impressed of how how the car drove, and I'm avid Mazda fan so I'd be ready to make the sale, but...................................................... So we get back inside and started discussing sale, but first - they need to address the issues I mentioned. Jonathan spoke with his Manager and they both agreed they will head to the service department to determine how much all of the "issues" will cost. About 10 minutes later he comes back stating that they "cannot sell me the car because they have to check on the airbag light". Mind-blowing!!! Of course I already knew that the car isn't ready, but the biggest annoyance to all this experience is the fact the dealership is trying to remain proactive by posting a vehicle that isn't ready for sale! Who does that? In any case, this dealership wasted my three hours that I can't get back. The worst part, not a single Manager came out to talk to me an apologize about the entire situation knowing I drove from afar. To the Management, if you are reading this - change your practice. Do NOT post any vehicle in your lot that isn't ready for sale. Only shady business practice those tactics to lure potential buyers in because of the low price. If you value your time, then consider how customer/buyers also value their time particularly if they drove from a distance and not around the corner.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Yves, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, an...d are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please reach out to us at (336) 447-1535 at your convenience. Thank you!

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