Terry Labonte Chevrolet

not good, I am afraid. I searched all over for the "perfect" truck for our family, over 200 trucks online. I contacted a few but to no avail. Finally I... found this 2015 Chevrolet Silverado Z71 at Terry Labonte, I called beforehand to come and look closer and possibly a test drive. Upon arriving we were introduced to Nick the salesman and he was very friendly and welcoming. We discussed the truck and we went for a test drive, I noticed the paper on the truck window had a different warranty commitment than the one posted online so Nick was going to check on it. During the test drive I really liked this truck however every now and then we heard a knocking noise, so we mentioned to Nick when we got back. Nick then came with us on a second drive in order to hear this noise and he said he would check with one of the technicians. We had to leave to pick up our kids from school so we said we would be back the next day. we were given a different salesman the next day and he told us that the warranty on the website for the truck (3 year/36,000 mile bumper to bumper) was wrong and the one on the truck window (3 months/3,000 mile) was correct, we then spoke with the supervisor and he offered and limited drive train warranty and an extra cost of over $3000. This is a huge difference to us. we initially declined the truck as we felt we were lied to and you had misrepresented yourselves online. I try not to let other people's actions define who I am so I decided to call round and find a good warranty from a 3rd party and we went back the next day to speak with Nick, our original salesman. I said I was still interested but was curious about the knocking noise and asked if he had found out what indeed it was. He said the technician said it was probably the grill bar vibrating in the wind, I had never had one on a vehicle so I didn't think anything of it as it was only occasionally. We went ahead and bought the truck and the noise seemed to get more frequent and louder so I brought it back. The service department said it was a lifter getting stuck open and was going to cost over $5000. I told the guy that my 3 month warranty was still within the time so he called back later to say that yes it was but I will have to pay a $200 co-pay and there were 3 belts with cuts that needed to be replaced. The belts were going to cost $360 to replaced I declined as we are on a tight budget and couldn't afford this extra. I am curious to know that on your website, you boast of a multipoint inspection etc.... before these vehicles are sold, How did they miss all of this? You can do better and we did not enjoy our experience.

Had contract for bumper repair. Needed small dent repair and bumper leveled. First time, only dent attempted. Get truck back and dent looks worse and... small chisel marks in it. Return for dent and leveling. Didn't attempt dent, said best they can do the first time. Bumper still not leveled. Bumper now has plastic covering loose since they tried to adjust it. Returns the truck to me like that. I needed my truck that weekend and I return on Monday. Sales manager says he can't prove I'm not lying!!!! Wow!!! Said that's the best they can do and he wasn't going to replace it because he would have to redo carfax report. Wow!!! Zero customer satisfaction!! If contract said repair it, then you repair it correctly. If it was one of their vehicles, they would feel the same. He told me he would call me and let me know what they can do. He never called. Nobody has held their word nor followed contract. Unsure of sales manager name but possibly Ryan. Marvin Bennett is the sales guy I worked with.

Had two of my cars worked on two different days, Dave Trout and William Butler were outstanding service consultants they took care of the repair process... and kept me in the loop the whole time, the repairs were done in a timely manner and even had someone to take me from the dealership to my home and then back to the dealership when repairs were completed, I felt like I was there # 1 customer.

Great service. Never had any problems unlike those guys over at Vann York Chevy on Eastchester Dr. in High Point, NC

Marvin was recommended to us and it was by coincidence that we bumped into each other while looking at trucks. We looked at a couple 2500s but decided... we would keep looking. Then, Marvin said we have this black one over here. The rest as they say is history!

Great customer service. No complaints. Everyone very courteous and professional

Broke my dashboard then tell me it was already there smh

Good luck trying to get ahold of this dealer via phone or Internet. Several emails and calls later they finally returned my call three days later to inform... me they just sold the truck I wanted. Would not recommend this dealer to anyone in the Hendrick group

I'm feeling ambivalent I took car in for repairs, needed a catalytic converter, less than a week later, engine light came on again, needed 2nd catalytic... converter. Now I'm afraid to go back, although heat is not working in car. Every time I go it cost me over $1200. I need my heat, but funds are now depleted. I'm not saying they didn't fix the issue, but every time I go less than a week later something else happens.

I'm so glad Roddy was the first one got my attention when I came here to find my car! He was very straight forward and to the point . I loved that! He... was completely honest on everything helped me find the vehicle that fitted my needs. I highly recommend Roddy if you're in the market shopping for a car Great Service ! 'You wont regret going to him he is worth the time and the money ! You wont be disappointed!