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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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The work done on my car was good no issues will continue

The work done on my car was good no issues will continue to bring my car back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Fantastic! Glad to hear all was done to your satisfaction! We aim to please! Enjoy your day and we look forward to seeing you again!

Charles Boyd service dept is professional, honest, and

Charles Boyd service dept is professional, honest, and transparent. Christy is especially helpful and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting Christy! We agree, she is a pretty helpful part to our service team! Please enjoy your day and come see us again soon!

Friendly and courteous staff that made sure I was on time

Friendly and courteous staff that made sure I was on time for work and let me know when my vehicle was ready. Thank everyone for your help. Great place for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

AWESOME! We strive to exceed your expectations! Thank you for your business and trust in us! Enjoy your day and we look forward to seeing you again soon!

Friendly, professional employees.

Friendly, professional employees. Fast, reliable service. Was expecting it to cost more for the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! We appreciate you taking the time to leave us this positive review! Enjoy the rest of your day and come see us again soon!

I had my car serviced at Charles Boyd Chevrolet as I

I had my car serviced at Charles Boyd Chevrolet as I always do. They did a good job and with my Chevrolet rewards the price was less than I expected.I have bought several new cars from them and was satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your trust and business in us! We appreciate you taking the time to leave us this Awesome review! Enjoy your day and we look forward to seeing you again!

I've always had great service at Boyd.

I've always had great service at Boyd. Whenever I bring in my vehicle they explain what's causing the problem and what should be done to fix it. Never had a problem with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome! Thanks so much for taking the time to share this positive review! Glad you have found our service department to be so helpful! We always aim to exceed your expectations! Enjoy your day and we look forward to seeing you again soon!

Great service with reasonable prices.

Great service with reasonable prices. Tim Hayes was very helpful in getting my car in for service and back very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome!! This is exactly what we like to hear! And we appreciate you highlighting Tim, he is an important part of our service team! Enjoy your day and come see us again soon!

I booked my appointment for a recall on my Silverado

I booked my appointment for a recall on my Silverado online, received confirmation and reminders. Brought my truck in at time of appointment. Went to have lunch and did some shopping, and received a call that job was done. Picked it up within 2hours. Staff was courteous and friendly, definitely recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome! It is great to hear everything was done quickly and to your satisfaction! We appreciate you leaving this great review! Enjoy the rest of your day and come see us again soon!

Tim at Charles Boyd always has his customers satisfaction

Tim at Charles Boyd always has his customers satisfaction in mind and never disappoints. Excellent quality service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic!!! Glad we are able to exceed your expectations! Thank you for leaving us this awesome review! We look forward to seeing you soon, please enjoy your day!

The service was great took my truck in they received it

The service was great took my truck in they received it and completed the work in a very timely manner well pleased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great! Glad it was all completed in a timely manner! Thanks for taking the time to give us this feedback! We appreciate it! Enjoy your evening and come see us again soon!