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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Friendly staff.

Friendly staff. Very high quality work. They do their best to get the job done in a timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for these positive words! Enjoy your day and come back to see us again!

Best car buying experience possible.

Best car buying experience possible. Hassle free and no sales pressure.Mr Thomas Mosley presented an offer that met my expectations and beat three of his competitors by a range of $2,000 to $6,000. Charles Boyd dealership is staffed by professional, fair, trustworthy, friendly and helpful people. I trust them and I think you can also. They are located just down the road from the high prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

WOW!!!! This is an Awesome review!! We appreciate it, your business, and your trust in us! We strive for 100% satisfaction, so it is great to hear you had such a positive experience with us! Thanks for your praise and kind comments about our team, and for highlighting Thomas! He is an Important part to our Sales Team! We sincerely hope you enjoy your new ride! Enjoy your day and come see us again, for all your service and sales needs!!

Professional Service / Nice Friendly Staff / Address All

Professional Service / Nice Friendly Staff / Address All Concerns / Restful And Friendly Staff / Great Place Of Business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Service Was Great /Employee We’re Very Knowledgeable And Very Polite

Dealer response

Thank you for your kind & positive words! Enjoy your day and come see us again soon!

The staff is curtious and make it convenient for the

The staff is curtious and make it convenient for the customers easy to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Absolutely, we strive to make appointments as stress free as possible. If you are here for service or to purchase a new vehicle, we want it all to be convenient and comfortable for you! Thank you for the this positive review!!

They are so nice and courteous to there customer.

They are so nice and courteous to there customer. I always enjoy doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great!!! :-) This is exactly what we aim for!! Thanks for taking the time to leave us this wonderful review! Please enjoy your day & come to see us again soon!!

Always friendly and courteous also professional .

Always friendly and courteous also professional .look foreward to service visits since I have a 2 hour drive to get to dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for your business and trust in us! We appreciate you making the drive to come to our dealership, that says a lot! Please enjoy your day and come see us again soon!

Greatest dealership treat everyone like family.

Greatest dealership treat everyone like family. Always have the best service department they will pickup car service and return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Our customers are family! Happy to make your service appointments as stress-free as possible! Enjoy your day and we look forward to seeing you again!

great service and love the dealership.

great service and love the dealership. John Cash is awesome and a great asset to the company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this great review! We appreciate you taking the time to leave us this feedback, and highlighting John! He is a key part of our sales team! Please enjoy your evening and come see us again soon!

My first time there.

My first time there. I had to take my vehicle back twice for brakes. But overall that got it right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Awesome! Glad our service team resolved the issue for you! Thanks for this positive review! Enjoy your day and come back to see us again!

Service was good but time was slow I had an appointment

Service was good but time was slow I had an appointment at 2pm but did not leave dealership until after 4pm

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We regret to hear that your experience with us was not a more positive one. Here at Charles Boyd we strive for excellence, and are disappointed to hear that service was not completed in a more timely manner. We do appreciate your high star rating, hope you enjoy your day, and look forward to seeing again!