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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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5th vehicle from this dealer, outstanding sales and

5th vehicle from this dealer, outstanding sales and service. We love dealing with the Boyd Family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow!! 5th, that is Awesome!! We LOVE getting reviews like this! Thank you for taking the time to provide us this great feedback! Enjoy your day and we look forward to seeing you again!

Charles Boyd consistently and I do mean consistently

Charles Boyd consistently and I do mean consistently provides outstanding service There is no one better — his equal (maybe) But No one better

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Two thumbs up!! Thank you for taking the time to provide this feedback and for your trust in us! We appreciate these encouraging words! Enjoy your evening and we look forward to seeing you again!

Love this dealership and it’s staff, everyone treats you

Love this dealership and it’s staff, everyone treats you with the highest respect. Always have my work done here and always will.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! Yes, our customers are like family to us! So glad we were able to exceed your expectations! We appreciate this great review! Come see us again soon and enjoy the rest of your day!

Perfect, except no loaner vehicles available.

Perfect, except no loaner vehicles available. Otherwise great to work with. Vehicle was finished by the end of the day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this honest review!! Exactly what we want to hear! Glad to hear all was done in a timely manner! We do apologize there wasn't a loaner car available! Enjoy your evening and come back to see us soon!

Charles Boyd is a great place for customer service and to

Charles Boyd is a great place for customer service and to buy new vehicle. They treat you extra special for your vehicle needs. Bring your used vehicle in and get a great deal from Charles Boyd Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Charles Boyd! Thanks for taking the time to leave us a review! We always want to hear back from our clients and we're glad you had such a positive experience with us! Come see us again for all future needs, for sales and service! Enjoy the rest of your day!

I don't like to take my car no other place for service,

I don't like to take my car no other place for service, good service & good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Excellent!!! Thanks for taking the time to leave us this positive review! Please come see us for your future needs and enjoy the rest of your day!

Great job by service department.

Great job by service department. Service department communicates effectively and was very prompt. Kristy is an exceptional service writer and asset to Boyd GMC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome! Glad to hear everything was done in a timely manner! Thanks for highlighting Christy, we do agree she is a great asset to our team! We look forward to seeing you again and hope you enjoy the rest of your day!

Always a superb experience at Charles Boyd!

Always a superb experience at Charles Boyd! Tim HAYS and the entire service department are phenomenal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team!! We aim to exceed your expectations! Thank so much for your business and trust in us, we look forward to seeing you again soon! Please enjoy your day!

My wife and I are very satisfied with the new vehicle.

My wife and I are very satisfied with the new vehicle. The staff were professional and answered all of our questions. The service department and John Cash were excellent. Thank you for a job well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome! Thanks so much for taking the time to leave us this great review! Glad to hear you found our Team to be so great! We have to agree, they are pretty excellent! Enjoy your new vehicle and come see us for any future needs!

Very professional with all the staff and helpful and very

Very professional with all the staff and helpful and very knowledgeable at whatever I have been in for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks for taking the time to leave us this review and enjoy the rest of your evening! We look forward to seeing you again soon!