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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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The staff was a great help. Made me feel at home and made...

The staff was a great help. Made me feel at home and made sure I was happy all while being perfectly determined!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome!!! This is a Fantastic review! Exactly what we aim for! So glad we were able to exceed your expectations! Enjoy your day and we look forward to seeing you again soon!

Dependable, reliable, and fair. The service department is...

Dependable, reliable, and fair. The service department is thorough with my vehicle and gets it back to me in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

So glad you took the time to leave us this positive review! Nice to hear everything was done in a timely manner and fair!! Please enjoy the rest of your day and come see us again soon!

Like Tony the Tiger said it’s greatWent out of way to...

Like Tony the Tiger said it’s great Went out of way to service my truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

LOL!! This is an Awesome review!! We love getting feedback like this! Our Service Team aims to please and it sounds like they succeeded! Thanks for taking the time to leave us this review!

Consumer response

Went out of way to service my truck

I always take my vehicle to Charles Boyd. The customer...

I always take my vehicle to Charles Boyd. The customer service is unmatched in the service department and they always accommodate my transportation needs when we drop the vehicle off. Christy, in service, has always made sure we are taken care of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate this awesome review!! Thanks for taking the time and for pointing out Christy! She is pretty great! We always want things to go as smooth as possible and for you to be stress-free! Glad to know it seems we succeeded!! Enjoy your day and we look forward to seeing you again soon!

I had several accessories installed on my 2021 GMC...

I had several accessories installed on my 2021 GMC Sierra. The staff at Charles Boyd Chevrolet Cadillac Buick GMC were responsive, timely, professional and delivered on what they said they could do. Even when I wanted them to recheck something, they did so without complaint to my satisfaction. I will be coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow!!! Love this Awesome Review! So glad you found our service team to be so helpful and got you in and out in a timely manner! We aim to exceed your expectations! Enjoy your day and come back soon!

The service was great my sale man did just as I ask .I...

The service was great my sale man did just as I ask .I will tell others about him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic!! Exactly what we love to hear! Come see us again soon!

Consumer response

If I could give Thomas Mosley more stars I would because He did just what I ask . He didn't try to change my mind or anything like that . Thomas listen an in 24 hours I had the suv that I love . It's like an air plain I have to learn a lot but it's a great experience thanks to Thomas Mosley

Service is excellent. Very easy to make an appointment...

Service is excellent. Very easy to make an appointment online. After hours drop off is very convenient. Waiting area very comfortable. Everyone is helpful. They keep my car in great condition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! We want you to have a stress-free experience with us! Please come see us for any future needs!

Very satisfied with sales personnel, my sales lady was...

Very satisfied with sales personnel, my sales lady was very nice.Thank you for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Awesome! We strive to exceed your expectations! Sounds like we succeeded :-) Have a nice day and come back to see us!

Great service. Great people. Work was done in a timely...

Great service. Great people. Work was done in a timely fashion. I will be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great!! This is exactly what we like to hear! Thanks for all the positive words! We aim to please and exceed your expectations! We look forward to seeing you again, and please enjoy your day!!

I was very pleased with Charles Boyd of Henderson....

I was very pleased with Charles Boyd of Henderson. Service great. The price was not bad.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this review! We appreciate the positivity!! Come see us again soon and enjoy the rest of your day!