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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Professional ,listened to what the need was corrected...

Professional ,listened to what the need was corrected problem in timely manner Tim is always a joy to work with. Having shuttle service was invaluable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this positive review! Glad to hear everything was done in a timely manner! Thanks for highlighting Tim, he is a key part to our service team! Enjoy your evening and come see us again soon!

Scheduled an appointment with no problem then needed to...

Scheduled an appointment with no problem then needed to add the State Inspection to the same service call. All was done efficiently and to our satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great!!! We love hearing things were done in a timely manner! Glad we were able to exceed your expectations! Please enjoy the rest of your day! We look forward to seeing you again!

great dealership to do business with. Very Happy with...

great dealership to do business with. Very Happy with service & my salesperson John Cash. Charles Boyd GM is great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this encouraging review! We appreciate it and highlighting John! We'd have to agree he is great, as well as our service team! Enjoy the rest of your day and come back to see us!!

Great place the people make the difference. Nice...

Great place the people make the difference. Nice facility. Always very helpful and friendly. Owners are great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs and enjoy your day!!

All personnel were friendly and knowledgeable. waited...

All personnel were friendly and knowledgeable. waited two hrs for a scheduled appt, will return for next service .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great! So glad you found our service team to be so friendly and able to complete your appointment in a timely manner! Thanks for your business and trust in us! Enjoy your day and we look forward to seeing you again!

Very prompt in getting the repair done. Friendly advisors...

Very prompt in getting the repair done. Friendly advisors and good communication throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

So glad you found our Service Team to be so helpful! Please enjoy your day and come see us again soon!

Employees are great very nice very accommodating and...

Employees are great very nice very accommodating and professional yet personable at the same time !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! This is exactly what we love to hear! So glad we were able to exceed your expectations! We look forward to seeing you again soon!

Been a life long customer thanks to Charles Boyd and I...

Been a life long customer thanks to Charles Boyd and I will continue to be one

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Awesome! Thanks for this positive review!! We greatly appreciate it and you being such a loyal customer! Your trust in us means the world!! Enjoy your day and we look forward to seeing you again soon :-)

Mr Hayes handled my appointment with great care. Things...

Mr Hayes handled my appointment with great care. Things don’t always go as planned but Mr Hayes had a remedy for all the issues at hand. I was pleased with his suggestions and the compromises offered on completing the service. Happy customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome!!! This is exactly what we love to hear!! So glad we were able to exceed your expectations and we totally agree, Tim is pretty great!! A key part to our Service Team! Thanks so much for highlighting him, and taking the time to leave us this great review! We really appreciate it! Please enjoy your day and come back to see us for all your future needs!

Charles Boyd Chevrolet have the best people working there...

Charles Boyd Chevrolet have the best people working there and they all seem to enjoy the work that they do. At one time or the other I have interacted with them all and they are so nice. They are very good at what they do! I can see that they work well with each other like a very well trained team . They always show respect for each other and the customers. That place is super clean and orderly! They are there to help you and not to try to get your money! If they say there is something that needs to be done then it is true. You don't have to worry about the work they perform, it is spot-on every time. Thankyou Charles and team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

YES!!! We totally agree, Our Service Team is an Amazing Team that works well together!! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests!! Thanks so much for these kind words!! Enjoy your day and please come see us for any future needs!