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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Great people very professional and everyone was willing...

Great people very professional and everyone was willing to help. Would recommend this dealership to all my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Awesome!! We appreciates all of your recommendations, and thanks so much for taking the time to leave us these encouraging words!! Enjoy your day and we look forward to seeing you again!

Everyone was pleasant, they also let me know what was...

Everyone was pleasant, they also let me know what was going on with my vehicle, they explained what problems they found being an ex mechanic I understood everything quickly

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! So glad you found the techs to be so informative, we aim high for a stress-free experience!! Enjoy your day and we look forward to seeing you again!

Very detailed…Quality workVery personal Stand behind...

Very detailed… Quality work Very personal Stand behind their work ,very personal,quality work,very detailed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is awesome! We aim to exceed your expectations! Thanks for taking the time to leave us this great review! Enjoy your day and we look forward to seeing you again soon!

Prompt service and scheduling, great customer...

Prompt service and scheduling, great customer communication, follow-up. Love that they give cell numbers to communicate throughout service work if you have questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome!! We appreciate the positive words!! We aim to exceed your expectations and make this a stress-free experience! Enjoy your day and please come see us again soon!

Great work. Fast and efficient. I felt like they cared...

Great work. Fast and efficient. I felt like they cared about me and my need to get my truck back and back to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sure do care!! We know how important these things are, and always try to get you in and out in a timely manner! Thanks for taking the time to leave us this great review! We truly appreciate it, and hope you enjoy your evening! Come back and see us again soon!

everything was good and they kept me posted as i had to...

everything was good and they kept me posted as i had to wait for parts to be ship

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! Exactly what we like to hear! Come see us again and enjoy the rest of your day!

Professional honest fair realistic modernfacility...

Professional honest fair realistic modernfacility GMquality competitive good inventory good hours goodservice location longtime staff consistent ownership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for these positive words! We appreciate you taking the time to provide us with this feedback! Glad to hear your experience here was great! We look forward to seeing you again and enjoy the rest of your day!

Very professional and courtesy service. Sales team was...

Very professional and courtesy service. Sales team was very knowledgeable and knew everything about the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Enjoy your night and we look forward to seeing you again soon!

Boyd and Tim and the crew always come through in a pinch...

Boyd and Tim and the crew always come through in a pinch Top quality of service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great!! Thanks for this great review! We aim to exceed your expectations!! Please enjoy the rest of your day and come see us again!

They were very courteous and polite they were to the...

They were very courteous and polite they were to the point and gave me a great deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Please come see us again and enjoy your day!!