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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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John was very professional, courteous and dutiful...

John was very professional, courteous and dutiful regarding my 2005 C6 Corvette and worked diligently to resolve the issue with my car not starting. Initially it was thought that there wasn't anything wrong and just needed to either drive it more or to buy a trickle charger,however I decided to go ahead and purchase a new battery from the auto parts store out of pocket and it has been starting/cranking every since without any issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to leave us this review! We appreciate the positive words! So glad the issue was resolved and everything is working now! Please come see us again and enjoy the rest of your day!

Easy to get in touch with, able to answer my questions...

Easy to get in touch with, able to answer my questions without hesitation and knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

That is what we like to hear! We aim to exceed your expectations! We appreciate this encouraging review! Please come see us again soon!

It was a great experience with the dealership at Charles...

It was a great experience with the dealership at Charles Boyd with what I got them to do for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome! Thanks for the positive words! Please come back to see us soon!

John and the service team were extremely professional and...

John and the service team were extremely professional and helpful with all my needs. John explained and ensured all my trucks concerns were addressed and kept me informed throughout the process. We truly feel welcomed to this dealership and service team since moving to this area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

AWESOME!! We aim high, and want you to always feel welcomed! So we are glad to hear your experience with us was top notch! Thank you so much for highlighting John! He is truly a key part to our service team! Please come back to see us again and enjoy the rest of your day!

I worked specifically with Tim Hays and Tony Crabtree and...

I worked specifically with Tim Hays and Tony Crabtree and I am not sure of the mechanic's name. Everyone in the service department was extremely helpful, friendly and the mechanic offered very good advice for my car. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic!!! So glad our Service Team was able to exceed your expectations! We appreciate this great review! Also thanks for highlighting Tim & Tony! Please enjoy your day and come back to see us soon!

Excellent service! Scheduling online was easy. Drop...

Excellent service! Scheduling online was easy. Drop off/pick up was efficient. Friendly advisors and quality service. Will return for future appointments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for this awesome review! So glad you found our staff to be so friendly and getting the work done in a timely manner! We look forward to seeing you in the future and please enjoy your day!

Very Happy with the service & the help they gave me with...

Very Happy with the service & the help they gave me with my problem with my Tahoe & waiting area & restrooms being clean and the waiting area was very comfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Awesome!!! We LOVE this great review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs!

After my car broke down nearby, I decided to stop in this...

After my car broke down nearby, I decided to stop in this dealership just to see what my options were. My sales consultant, Thomas Mosley, did an excellent job! I did not think I'd be able to purchase the type of vehicle I wanted right away, however, the team got me approved! Thomas made the process very easy and I did not have to spend hours at the dealership. Another gentleman, Jay, met me at the car rental place so that I could drop off my rental early and drive my new SUV home. That was the fastest, most convenient, stress-free vehicle purchase I've ever made!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

AWESOME!!!! Thanks so much for taking the time to leave us this great review!! So glad your purchase was quick and stress-free! We aim to please! Thanks for highlighting Thomas and Jay! We agree, they are both great!! Come back to see us again and please enjoy your day :-)

Always professional and polite. The service technician...

Always professional and polite. The service technician Tim is always informative and accommodating. Always satisfied with our service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for this great review! And for highlighting Tim, glad you found him to be so helpful! We agree, he is great! Enjoy your evening and come back to see us again soon!

I have nothing bad at all to say about my experience with...

I have nothing bad at all to say about my experience with this dealership. Everything was handled appropriately and everyone was courteous and professional. I have also had a few questions since the purchase and the salesman responded and helped me thorough each issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this awesome feedback! We are glad your experience with us has been a great one! Please come back to see us soon and enjoy your weekend!