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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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A very good local resource and the customer service was

A very good local resource and the customer service was a good experience thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this positive review! So glad we were able to provide you with a pleasant experience! Enjoy your day and we hope you come see us again!

Friendly service.

Friendly service. Always pleased with service received and employees friendliness! Timing is great to finish service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this great and encouraging review!! Enjoy your day and come back to see us soon! :-)

I truly appreciate the repairs you made to my equinox.

I truly appreciate the repairs you made to my equinox. The noise of my vehicle when I drove is gone. It’s so smooth and quiet when I drive it now. Thank you for your excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

That's awesome so glad our awesome service team was able to solve the problem! Thanks for taking the time to provide us feedback! We appreciate it and your business, and we are thankful for your trust in us! Enjoy your Equinox and your day! We look forward to seeing you again!

Brian Boyd and his staff are GREAT!

Brian Boyd and his staff are GREAT!!. Contacted Brian after auto accident and explained that my wife needed a auto that she could get in and out of easily due to injuries. He and his staff located a unit and brought it to his dealership for us to purchase inside of a day. YOU CANNOT FIND ANYONE THAT WILL GIVE BETTER SERVICE!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Awesome!!! We Love to get feedback like this!!! Glad we were able to really help you and your wife out! And we totally agree, Brian and his sales team are amazing!! We hope she is enjoying her ride, have a great day, and we hope to see you again!

Excellent service, as always!

Excellent service, as always!!! Very informative and provided options for the best solution to the issue

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Sweet! Thanks Brian for this positive review! We love to hear about your experiences with us! Glad we were about to exceed your expectations and really help you out! We hope you enjoy your day and come see us again!

So far they have dealt with us in good standings.

So far they have dealt with us in good standings. It is a good place to have your car worked on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this great review! We appreciate you taking the time to provide us with feedback and we look forward to seeing you again! Hope your enjoy your day and have a great weekend!

Appointment scheduled, arrived on time.

Appointment scheduled, arrived on time. Was in and out in less than an hour Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome! Exactly what we like to hear! We always try to have everyone out in a timely manner! Enjoy your day and come see us again soon!

Timely, professional, clean & efficient…great shop !

Timely, professional, clean & efficient…great shop !! Would do business with them again in the future !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs and enjoy your day!

Charles Boyd Chevrolet a great dealership I would

Charles Boyd Chevrolet a great dealership I would recommend them to anyone they was definitely a big help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Awesome! Thank you for your business and trust in us! And we appreciate all recommendations from you as well! Enjoy your day and we look forward to seeing you again!

Very comfortable waiting area .

Very comfortable waiting area . Young man that came out and greeted me very nice, people inside were also friendly! Where is that coffee? Thank You and GOD bless!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Sweet!! We are so glad you found everyone to be so friendly! Exactly what we aim for! Our coffee is over near the vending machines, please ask next time! Enjoy your evening and come see us again!