Reviews
Write a reviewGreat service. Professional, friendly, and concerned. I...
Great service. Professional, friendly, and concerned. I know those are words that normally don't go when it comes to maintenance service centers but Charles Boyd Automotives they truly complete this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow!! Thanks so much for this encouraging review! We aim to exceed your expectations, so very glad to hear we succeeded! Please enjoy your evening and we look forward to seeing you again soon!
Needed a new touchscreen, Cadillac supplied the part for...
Needed a new touchscreen, Cadillac supplied the part for free under goodwill program. I drive 1 hour to have my Escalade serviced, they knew my travel situation, completed the repair in 45 minutes, plus gave me a substantial discount on the labor! 4 Escalades later, they still have the best customer service ever! ⭐️⭐️⭐️⭐️⭐️
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
:-) Awesome!! We Love these Positive words! It is great to hear everything was done quickly and to your satisfaction! Our Team aims high!! Thank you for your business and your trust in us! We look forward to seeing you again soon, and please enjoy the rest of your day!
As always thank you for great customer service
Very friendly and helpful staff. The salesman took time...
Very friendly and helpful staff. The salesman took time to show me the vehicle options and paired my phone. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
:-) Great! So glad we were able to exceed your expectations! Please enjoy your day and come back to see us again soon!
I wasn’t given a loaner as promised. Kept truck for 2 1/2...
I wasn’t given a loaner as promised. Kept truck for 2 1/2 days. Drove 40 miles but only reported 10 on the invoice. One issue was not fixed. I won’t be returning for any additional repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to us. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to our customer experience manager directly at 252.915.3368 so we cam try to get this resolved.
The staff was very friendly and helpful. They did what I...
The staff was very friendly and helpful. They did what I came for in a timely manner. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this Awesome review!! Our staff aim to exceed your expectations! Please come see us again soon!
Very good experience. The service staff was extremely...
Very good experience. The service staff was extremely friendly and helpful. They were quick and did a great job. Thank you for making me feel welcome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome! Glad we exceeded your expectations, and were able to do so in a timely manner! Enjoy the rest of your evening and we look forward to seeing you again soon!
Efficient service. Friendly staff and responsive to my...
Efficient service. Friendly staff and responsive to my needs. Made sure that I got warranty benefits that I was due.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care! Thanks for these positive words! We look forward to seeing you again soon!
Great staff, great service. I would recommend them to...
Great staff, great service. I would recommend them to anyone driving a Chevy car or truck
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your recommendations and this positive review! Thanks so much and please enjoy your day!
Everyone treats you very nice. They all great you with...
Everyone treats you very nice. They all great you with smiles. Charles Boyd has excellent customer service & does a phenomenal job with fixing your car. Wonderful place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and trust in us! We appreciate you taking the time to leave us this positive review! We look forward to seeing you again soon and hope you have a great night!
Professional staff always quick to respond, schedule, and...
Professional staff always quick to respond, schedule, and service your vehicle. They suggest and provide coupons when available for additional savings.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is a great review! We always aim to exceed your expectations! So Glad you found our service team to be so helpful, please come see us again in the future! We are always here with the same great service! Enjoy the rest of your evening!