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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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John Cash was professional and great to work with. Would...

John Cash was professional and great to work with. Would highly recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We totally agree, John is awesome! Thanks for taking the time to highlight him and leave us this positive review! We appreciate all your recommendations!! Enjoy your day and we look forward to seeing you again soon!

Patronage is always the best. The only complaint that I...

Patronage is always the best. The only complaint that I had is that my truck, my new truck did not come with all weather floor mats. Customer service has never lacked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service. Professional and reputable. Work seems to...

Great service. Professional and reputable. Work seems to be excellent and contact with Service Department was efficient and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! We appreciate the kind words and hope you enjoy your day and come see us again soon!

My 2017 GMC truck battery die and I needed my battery...

My 2017 GMC truck battery die and I needed my battery replaced quickly. I called them and was told to bring my truck in and they would work me in. I was so relieved knowing my issue was to be resolved that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We aim to exceed your expectations!! It is great to hear everything was done quickly and to your satisfaction! Please enjoy your weekend and come see us again soon!

Consumer response

My truck was was serviced well within a reasonable time. Friendly folks reasonable pricing. Christy made my tough day and easy one in meeting my expectations Thanks again

Great work. Professional, values my time, has been the...

Great work. Professional, values my time, has been the hallmark standard eeach time I have been to the dealership, Tim Hayes hears my concerns. David White, makes the magic of keeping my Avalanche running as it should. Keeping up the great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome! We love this great review!! Its our goal to exceed your expectations! Thanks so much for your business and trust in us! We look forward to seeing you again soon! Please enjoy your day!

I always get my Tahoe serviced at Charles Boyd Chevrolet...

I always get my Tahoe serviced at Charles Boyd Chevrolet because I trust that they'll do a good job. My husband and I bought our last two vehicles there. Charles Hilliard is easy to deal with. And Tim keeps the service department running on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for this fantastic review!! Glad to hear our service team has exceeded your expectations! And Thanks So Much for highlighting Charles and Tim! We agree, they are both awesome and key parts to our team! Please enjoy your day and come back to see us soon!

Always friendly, very professional and fast. They don’t...

Always friendly, very professional and fast. They don’t try and sell you services that you don’t need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience!! Thank you for your trust and business in us! We greatly appreciate it! Enjoy your day and we look forward to seeing you again soon!

Always very courteous and will bend over backwards to...

Always very courteous and will bend over backwards to assist you. I Love this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Outstanding review!!! Thanks for taking the time to leave such positive words! We appreciate your business and trust in us! Enjoy your day and we look forward to seeing you again soon!

Best dealership in the state of N.C. the employees there...

Best dealership in the state of N.C. the employees there are great to work wit h.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! We love to hear these encouraging words! Thanks so much and please enjoy the rest of your day!

All good! You got my truck finished in reasonable time!...

All good! You got my truck finished in reasonable time! Friendly and knowledgeable service representative Christine was helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this great review! We appreciate you taking the time and for highlighting Christy! She is a great addition to our service team! We hope you come see us again and please enjoy the rest of your day!