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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Always a pleasure dealing with Tim and rest of service...

Always a pleasure dealing with Tim and rest of service department and work they do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We aim to exceed your expectations!! Thanks for this great review and for highlighting Tim & our service team! Please enjoy the rest of your day and come back to see us again!

Professional, competent, efficient, and courteous. This...

Professional, competent, efficient, and courteous. This says it all. Don’t need fifteen words. Fourteen and fifteen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Please come see us again soon!

Fast and very friendly service! John kinton was very...

Fast and very friendly service! John kinton was very professional and very easy to deal with! Meagan Harris got my appointment scheduled for me and was extremely helpful and professional! It was a pleasure dealing with both of them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this awesome review and for taking the time to leave it!! We love to hear back from all our customers! And we totally agree, John and Meagan are awesome! Thanks for highlighting them! Please enjoy the rest of your day and come back to see us soon!

I am only giving this review because the sales manager...

I am only giving this review because the sales manager was attentive to my needs.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there! We're so happy we were able to help you out! Thanks for taking the time to provide us with this review! Please enjoy your day and come see us again soon!

Fair deals on the trade in cars. Diane was great and very...

Fair deals on the trade in cars. Diane was great and very friendly. We were return customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this great review! We agree, Diane is awesome! Please enjoy the rest of your day and come see us again soon!

The employees are very helpful and knowledgeable. They...

The employees are very helpful and knowledgeable. They are efficient and fast. The service managers always have a smile on their face

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction! And all the smiling faces!!! We aim to exceed :-) Please enjoy your day and we look forward to seeing you again soon!

Great service, friendly staff, thanks, thanks, thanks,...

Great service, friendly staff, thanks, thanks, thanks, thanks, thanks for a job well done, t

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks for this positive review! Please enjoy your day and come see us again!

They had a nice clean area to wait on your vehicle and...

They had a nice clean area to wait on your vehicle and the staff was very nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs!

Dedicated professionals whose focus is centralized on...

Dedicated professionals whose focus is centralized on customer satisfaction and convenience. I was professionally and personally greeted by many members of the staff and management who wanted to ensure a pleasurable maintenance experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We aim to exceed your expectations! Enjoy your day and come back to see us soon!

I am appalled at the way the service department literally...

I am appalled at the way the service department literally extorted money from me by failing my vehicle during a NC inspection by saying I had to have $2000.00 worth of front end work done ! I have questioned several certified inspection stations and was informed that the work performed on my truck had no bearing on a NC vehicle safety inspection! Those dealership scammed and lied to me for profit. I purchase my truck from Charles Boyd Chevrolet and had all services done by this dealership. For my loyalty I was rewarded by lies. Charles Boyd should be ashamed of the business he runs.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.