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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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The Boyd dealership is a great place to make sure all...

The Boyd dealership is a great place to make sure all happens correctly! One of the best places to shop and deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

So glad to hear we exceeded your expectations with all your buying and service needs! Thank you for your business and your trust in us! We appreciate you taking the time to leave us this great review! We look forward to seeing you again soon!

Great service team fast and on time with their appt...and...

Great service team fast and on time with their appt...and let you know wat needs to be down

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this great review! So glad to hear everything was done in a timely manner! Please come see us again soon!

Consumer response

Great service

Great customer service. Thanks for the coupons. Also the...

Great customer service. Thanks for the coupons. Also the place was nice and clean and the complimentary coffee was good. If I had one change to make. It is always freezing in the waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! And please just let Meagan; our awesome receptionist know you are cold, she will handle it!

Friendly fast service, nice area to wait for your car...

Friendly fast service, nice area to wait for your car service. They tell you what they are doing as they go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for this great review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please enjoy the rest of your day and come see us again soon!

Always a friendly smile and helpful attitude. Excellent...

Always a friendly smile and helpful attitude. Excellent facilities with freshly brewed coffee and comfortable waiting area. Twenty five words are hard to come up with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

t's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs!

This dealership treated me very well and made me...

This dealership treated me very well and made me comfortable. I felt great after my purchase. I was able to drive away the same day with vehicle of choive

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome!! So glad your experience was so great! Thanks for trusting us and we appreciate your business! Please come see us again and enjoy the rest of your day!

As usual, I could not have had any better service than...

As usual, I could not have had any better service than what I received at my appointment on Tuesday, Sept. 7.. Would recomment you to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We love to hear back from all our customers! Please enjoy your day and we look forward to seeing you again soon!

Fredy was great to work with and was not pushy at all. He...

Fredy was great to work with and was not pushy at all. He was extremely patient with us during the decision making process and is very knowledgeable and a great salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to leave us this great review! We appreciate it and we agree, Fredy is great! Please enjoy the rest of your evening and come back to see us soon!

They have been good until now.This last service...

They have been good until now. This last service appointment was for oil & filter change which was to include tire rotation and multi-point inspection. When I got home I pushed the option button which brought up the oil life info on my dashboard screen and found that this had not been reset and I also checked the screen for tire pressure and found the same front tie only had 30 pounds of pressure. This meant they never checked the tire pressure or rotated the tires. God only knows if they actually changed my oil. I am not very happy with my service experience!!!!.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry your experience with our dealership was less than ideal. We would like to discuss this further, when you have a chance please contact our Customer Experience Manager at 252.915.3368 at your earliest convenience. Thank you.

Heather was absolutely fantastic. She could not have been...

Heather was absolutely fantastic. She could not have been more helpful. We weren't able to close a deal but hopefully will in the future. Great customer service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for this great review, we really appreciate you taking the time to leave these positive words! Come back to see us soon!