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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Well Kept Very Helpful. I Love The Staff Because Everyone...

Well Kept Very Helpful. I Love The Staff Because Everyone One Is So Polite And Ready To Help You Soon As You Walk Through The Door!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! Thanks for these positive words! Enjoy the rest of your day and come see us again soon!

Everyone is so great!!! Meagan is so polite! Brandy gets...

Everyone is so great!!! Meagan is so polite! Brandy gets me scheduled when it is convenient for me! Sales & Services are all awesome!!! So are the ladies in the office! And parts! Couldn’t ask for better❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

WoW!! Thanks for this Awesome review! We love to hear back from all our wonderful customers! Glad to know we were able to exceed your expectations! Please enjoy your day and we look forward to seeing you again soon!

Great service. They let me know what needed to be fixed...

Great service. They let me know what needed to be fixed and they fixed it. Fast service. I was treated like a customer and not a number. I really liked that

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

So glad to hear we were able to exceed your expectations! And do so in a timely manner! Thanks for taking the time to leave us this great review! We really appreciate it and hope you enjoy your day! Come see us again soon!

I came for my appointment a week early, my fault, and...

I came for my appointment a week early, my fault, and they worked me in and I was gone quickly. They were great and I will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

AWESOME!!! It is great to hear everything worked out, and was done quickly & to your satisfaction! We appreciate you taking the time to provide us with this wonderful feedback! Please enjoy your day and we look forward to seeing you again!

Awesome service…friendly staff. Clean waiting area....

Awesome service…friendly staff. Clean waiting area. Awesome…awesome…awesome…out of this world…simply amazing and out of this world. I highly recommend them…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Awesome service…friendly staff…

It was a spectacular experience for me to go to Charles...

It was a spectacular experience for me to go to Charles Boyd’s Dealership. Diane Asher was determined to get me a vehicle. SPECTACULAR!!!!!!!!!!!!! YES!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

WOW!!! Thanks for this Awesome review! We totally agree, Diane is Amazing and an important key part of our Sales Team! So glad you had such a great experience!!! Thank you for choosing Charles Boyd and trusting us! We appreciate your business! Enjoy your day and come back to see us!

My recent service visit was great. The service manager...

My recent service visit was great. The service manager was very nice and made me feel like a valued customer. That meant a lot. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

So glad to hear we were able to exceed your expectations! We appreciate your great feedback! Please enjoy your day and come see us again soon!

John and Tim were professional, courteous, and helpful....

John and Tim were professional, courteous, and helpful. It was my first time to the dealership. It was for an airbag recall but I had the oil changed and tires rotated also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting John & Tim! They are key parts to our awesome service team! We appreciate you taking the time to leave us this great review! Please come back to see us soon!

I had a great buying experience,Diane our salesperson...

I had a great buying experience, Diane our salesperson was awesome! I was able to get the car that I wanted and did not take a long drawn out process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Awesome!! Glad we were able to exceed your expectations! Thanks for highlighting Diane! She is great, we do agree! Congratulations on the new car! Enjoy it and the rest of your day, and we look forward to seeing you again soon!