Charles Boyd Chevrolet Cadillac GMC, Inc

The Service Department Team is always focused on me as their customer when I call with a request.They service and inspect my cars and take care of what is needed. Great Service Dept.

I have been a customer for many years and I am always satisfied with both the customer service and how my car is serviced. The staff really show that they have an interest in me and my car.

Charles Boyd dealership is the # 1 Dealer in Henderson, NC as far as I am concerned. I I have bought 1 2010 Silverado Truck and 1 2011 SRX Cadillac from this dealer and I have never been disappointed. I have referred several friends and family members to buy their cards from Boyd’s also. I love the Salesman that I always use. I have my car Serviced there for oil Changes, Tires Rotation and I purchase my Tires from them too.

Their service department is over the top! Always helpful and very friendly. Top notch staff

Great customer service! Love this dealership. They treat you like family plus they provide excellent service!

Im always looked after when I go to this dealership. There staff is super friendly and enjoy coming to see everybody.

I left Raleigh, after being treated like a chump at Thompson Cadillac, and traveled the 50 miles or so to Charles Boyd. There I was treated totally different. I was met at door by a salesperson, then directed to the person I spoke with on phone. I knew what I wanted, spent 5 mo. researching, Charles Boyd had a new Blackwing with MY name on it. We came to an agreement and I drove that car home. They drove my car to my address the next day, and are mailing my tags today. I want to thank all of the helpful and friendly staff, Diane, and especially Mr Boyd who took the time to come by and say hello. Their money man was razor sharp and I really think he had my best interest in mind. He made me feel that way that day and that is what counts to the customer. I will never ever step on Thompson Cadillac's lot again. The salesman was a kid with no knowledge of the Blackwing. The sales manager tried to manage me like he did his salesman. They probably sale more GMC's. My point is Thompson Cadillac is less that 5mi from my home. Charles Boyd is 50mi away and I'd drive again, and again rather than go to Thompson Cadillac on Wake Forest Rd here in Raleigh. Call it like you want; for my money I'll drive the speed limit down route 1, frustrating all the Sheriffs and Highway patrolmen who sit in the middle of the medians and make my way to Charles Boyd in Henderson. That's a dealership!!

This is a good dealership but does have problems with their service center now. They are working on the issue.

Great place for sales and service,very professional people,have been dealing with them for 30 years

Excellent service and staff. I made an appointment for an oil change and for an intermittent warning light on my dash. Service department was not able to duplicate the warning light, they let me know and only charged me for the oil change. Very understanding and helpful.