Charles Boyd Chevrolet Cadillac GMC, Inc

In the past I have been very pleased with their service, but this visit wasn't up to par. First of all relatively simple issues took 4 hours to complete - an oil change, wiper replacement, new battery, and air conditioning charged. Next, because of an earlier visit I asked that they made sure they reset the tire sensors (they were not reset earlier and when I had a leaking tire, the sensors indicated the wrong tire). I was told they were already reset, then just before I left they came running in to get my key fob so they could reset them so I assume they were not going to reset them again. Next, when we had the battery changed, my husband specially asked for the old battery because he could use it on the farm. They did not give it to us. They also did not reset the electrical items in the car such as the date, time, etc. A dealer should do that as even a auto supply will do that and put the car back as it was. Just sloppy work and attitude toward the job we thought. The cost was very high too and were for charged for items (like installing the battery) that other places do free.

Courteous , efficient, and friendly quickly diagnose the problem and corrected it . Made me aware of a few things that will need to do in the near future. . Corrected my tire pressure with out me asking .

Everyone was so friendly and helpful . Diane went the extra mile and worked with Tin in service to make sure the car we were looking at would work for our purposes

It is clean, the employees are friendly and the work is done in a timely manner. it was easy to make an appointment and drop off car.

Service work was completed timely and customer service was excellent little bit pricy but as long as job was done properly I was satisfied totally

Charles Hillard and the entire sales team was so easy to work with! It was one of the easiest purchase transactions I have ever completed.

We had a great experience. Thomas was very easy to work with. Professional and accommodating. If you see a car that you like, ask for Thomas. He’ll take great care of you. We’re very satisfied with our purchase.

Thomas Mosely was very helpful and very professional in assisting us in selecting our new Cadillac. We appreciate the time he spent showing us the features of our car.

The car I wanted was over market but I worked with two different sales representatives and both of them went above and beyond to try to secure the deal I could afford. In the end we were to get the deal closed. I would buy from them again.

Great experience. Tony Crabtree and Bobby Orr are spot on. Very friendly and professional and punctual! Their willingness to work around my schedule is much appreciated!