Reviews
Write a reviewThe staff at Charles Boyd are always friendly, courteous,...
The staff at Charles Boyd are always friendly, courteous, trustworthy and professional. That is why I drive all the way from south of Raleigh to Henderson for my service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome!! We appreciate your business and your trust in us! Our staff is committed to providing the best service possible, sales or service! Thanks for this wonderful feedback! We love to hear back from our customers! Have a great rest of the day and come see us again soon!
Helpful prompt professional, fair, I found these...
Helpful prompt professional, fair, I found these additives to be most rewarding when dealing with this dealership. My husband was shocked in the short amount of time I came home with my new truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! We're so happy we were able to help you out! Please come see us for any future needs!
Great customer service, very friendly staff, professional...
Great customer service, very friendly staff, professional and reliable service. Knowledgeable service department and very affordable prices. I would highly recommend this dealership to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome review! Thank you for taking the time and we appreciate all recommendations! So glad we could exceed your expectations, that is what we aim for! Please enjoy the rest of your day and we look forward to seeing you again soon!
Great dealership. Service was great as always. John Cash...
Great dealership. Service was great as always. John Cash is awesome and he is the reason I buy from CBC. They are a great dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this great review!! We aim to exceed your expectations, so glad we were able to help you out! Thanks for highlighting some of our staff. We appreciate you taking the time to provide us with this feedback! Enjoy the rest of your day and come back to see us soon!
We bought our Buick at Boyd’s. The salesman was very...
We bought our Buick at Boyd’s. The salesman was very good. He was very courteous and informative. We have also had a very good relationship with the service department. Our overall view of Charles Boyd is that they’re great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this awesome review! We appreciate you taking the time to leave us feedback! We love to hear back from our customers, and we are glad you had such an awesome experience! We aim to exceed your expectations! Please enjoy your Buick and your day! And we look forward to seeing you again soon!
I was treated both very nice and very professional at...
I was treated both very nice and very professional at this dealership,they put a lot of effort into finding and corrected the problem,Thanks very much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was treated both very nice and very professional at the dealership,They worked very hard to find the problem and corrected it,was given a nice vehicle to drive while my work was being done, thanks to everyone for their hard work
My wife’s car begin making a squeaking noise when the...
My wife’s car begin making a squeaking noise when the steering wheel was turned. I dropped by without an appointment to see if they could at least take a look at it to diagnose the issue. Not only were they able to diagnose but were able to repair the same day. The service rep, John, went up and above to make sure that the vehicle was safe to drive, given the noises the car was making when I brought it in. Excellent customer service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting John, glad to hear you found our staff was so knowledgeable and helpful! We agree, He is Awesome and a vital part to our team! We appreciate you taking the time to provide this wonderful feedback! And we look forward to seeing you again soon!
I put my service van in for An Engine replacement and...
I put my service van in for An Engine replacement and they call and said it had no Freon in the AC unit and I told Them that they had to let it out because there was nothing wrong with my AC when it came to them but they still charge me for recharging the AC not happy
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience with our team has not been a pleasurable one. We aim for 100% satisfaction - if you feel that there is anyway for us to work with you, please reach out to our Customer Experience Manager at 252.915.3386 at your convenience.
THEY CAN RESOLVE THIS BY NOT BILLING ME FOR THE AC CHARGE
The service was very good I will come back again for more...
The service was very good I will come back again for more service the people where very nice the place was very clean thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to have given you such a positive experience! That is what we aim for! Thank you for taking the time to provide us with this great feedback! Enjoy the rest of your day and come back to see us again!
Took me early and was finished in record time. Waiting...
Took me early and was finished in record time. Waiting area clean and welcoming. Service personnel - Jay Andrews - was courteous and went out of his way to ensure I was comfortable while waiting for my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this Awesome feedback! Glad to hear you found our staff to be friendly and professional, and that everything was done in a timely manner!! We aim to exceed your satisfaction! We appreciate your business and hope you enjoy your day! See you again!