Reviews
Write a reviewGreat service and personal care. Diane Asher and Russell...
Great service and personal care. Diane Asher and Russell Boyd are very friendly and made our car buying experience quick and easy. We definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this Awesome review and your positive words for both Diane & Russell!! We totally agree, they both are great! We appreciate you taking the time to provide us with this encouraging feedback! We love to hear back from all our customers and we are ecstatic that your experience here was so great!! We strive to exceed your satisfaction! Enjoy your day and we hope to see you again soon!
Steven was the best I've worked with in 30 yrs of buying...
Steven was the best I've worked with in 30 yrs of buying cars. He was polite, totally low key, knowledgeable, and a good listener. His manager Bobby was great too. Easy to work with and professional. Both stayed late helping my daughter buy her first car. Had never met either not been to the dealer before, but would consider driving from Cary to Henderson again to deal with them and Boyd.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WOW!! Thank you for this Awesome review and your positive words for both Steven & Bobby!! We agree that they both are great! We appreciate you taking the time to provide us with this encouraging feedback! We love to hear back from all our customers and we are ecstatic that your experience here was so great!! We strive to exceed your satisfaction! We look forward to seeing you again and we hope you enjoy your day!
My experience was excellent, friendly, helpful and fast...
My experience was excellent, friendly, helpful and fast service. Beautiful lounge area to wait in while getting my vehicle serviced. Excellent customer service!!! I will continue my business with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! So glad to hear your visit with us was excellent! Please come see us for any future needs! Enjoy your day and we look forward to seeing you soon!
Installation of hitch to tow boat in 2020 Traverse....
Installation of hitch to tow boat in 2020 Traverse. Service department personnel did a great job! The only dealership to go to for great service at a reasonable price!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for providing us with this awesome feedback! We look forward to seeing you again and please enjoy your day!
Always a pleasure dealing with this group. They always...
Always a pleasure dealing with this group. They always keep you up to date on what’s going on and the work is done right and the pricing is fair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so pleased you enjoyed your visit to Charles Boyd! Thank you for taking the time to leave a review for us! We're happy we could meet your expectations! Enjoy your day and come see us again!
I enjoy working with the service department. Everyone is...
I enjoy working with the service department. Everyone is friendly and helpful. They let you know what needs to be done right away and what can wait for the next time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! Enjoy your day and thanks again for taking the time to provide us with this awesome feedback! We love to hear back from all our customers!
Great service and personal care. Highly recommend....
Great service and personal care. Highly recommend. Personalized service and patient. Would send all my family to her. Thank you for all your help Diane
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your satisfaction is important to us, so we want to sincerely thank you for choosing Charles Boyd of Henderson! Thanks for highlighting some of the staff that made your experience great! We think Diane is amazing as well!!! We appreciate you taking the time to provide us with this feedback! Enjoy your day and we hope to see you again soon! Read Less
John was easy going and listened to the needs we needed...
John was easy going and listened to the needs we needed to make the trade work for our family and budget. Great service and look forward to continue doing business there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Thanks for the wonderful review! We appreciate you taking the time to leave it and for highlighting some of our staff that made this experience so awesome for you! We agree, John is great! We look forward to seeing you again soon and please enjoy the rest of your day!
Had a great buying experience from the start. Mr. Hillard...
Had a great buying experience from the start. Mr. Hillard welcomed me with test drive and provided information while riding. I decided to buy vehicle and the process was quick and flawless. Mr. Hillard cleaned and filled gas tank for next day pickup, he also tracked down door key code from previous owners. The service I received from this dealer was top notch. Check them out. Nice inventory. The finance manager explained gap, warranty, rate and every option offered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for this awesome review!! We appreciate you taking the time to leave feedback! Thank you for highlighting Mr. Hillard! He is great! All of our staff are committed to making your experience as stress free as possible! Enjoy the rest of your day and come back to see us again!
I had a situation with one of the associates that made me...
I had a situation with one of the associates that made me very upset but John Kinton wonderfully made the situation better he is awesome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting John! He is pretty awesome! We are so glad he was able to resolve any issues and exceed your satisfaction! And we do want to apologize for any frustration you were caused! Please enjoy your day and come back to see us!