Reviews
Write a reviewI brought my 2006 Chevy Impala in to have a fuel pump...
I brought my 2006 Chevy Impala in to have a fuel pump replaced..My car is still showing the same symptoms now as it was when I brought it in..It doesn't even seems like they even put a new fuel pump on..There is still a whining noise coming from the gas tank area...And they tell me that there is no warranty for this because it is a non GM part..It cost me $1272.98...Sometimes the car hesitates to start..Christy was friendly and professional with me but the mechanic did not do his job properly..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience with our team has not been a pleasurable one. We aim for 100% satisfaction - if you feel that there is anyway for us to work with you, please reach out to our Customer Experience Manager at 252.915.3386 at your convenience.
All went well, when I brought my truck in for a recall....
All went well, when I brought my truck in for a recall. Fast, convenient and the service representative was very courteous. Enjoyed my visit. Nice waiting room
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are so glad to hear all went so smooth and done so in a timely manner! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! Enjoy your day and thanks again for taking the time to provide us with this awesome feedback! We love to hear back from all our customers!
Excellent experience as usual. Customer service is king...
Excellent experience as usual. Customer service is king here. Friendly employees and able to shuttle me to work promptly. Service finished at time promised. Highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this great review and the recommendation!! We appreciate you taking the time to provide feedback! We love to hear from our customers and glad everything was done to your satisfaction! Please enjoy your day and come back to see us soon!
A 5 Star dealership! The entire staff is so professional...
A 5 Star dealership! The entire staff is so professional and passionate to ensure you have a positive experience. The inventory and prices are phenomenal. I would not by from anywhere else!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
WOW! 😉 Thanks for this Awesome review!! It's our commitment to ensure quality customer care, and by provide relaxing facilities as well as friendly and professional service to our guests! Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! Please come see us for any future needs! And we appreciate you providing us this wonderful feedback!
While bristling occured during negotiations, care towards...
While bristling occured during negotiations, care towards my wishes was not over looked. The owner, Charles Boyd, took a moment to thank me for my purchase. I will send all I know to Diane Usher to receive the same attentivenes I received!s
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this great review! We love to hear back from all our customers! Glad we were able to exceed your satisfaction! Thank you for highlighting some of the staff that helped make your experience so great! Diane is pretty awesome! We appreciate your business and your trust in us! We look forward to seeing you again soon and hope you enjoy your day!
These people do it right. If cars were not so expensive,...
These people do it right. If cars were not so expensive, I would visit once a month. Cannot wait to buy again. Great dealership. David Whitt
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We can't wait to help you with your next purchase! Thanks for this awesome review and taking the time to provide us with the feedback! We look forward to seeing you again soon! Enjoy the rest of your day David!
Negotiated a good deal for us both. Nice dealership with...
Negotiated a good deal for us both. Nice dealership with friendly staff. Would buy again from them. They really have Top notch cars for sale.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for this great review! We're glad to hear you found our staff was so friendly and helpful! We are always here to get you the best deal! Come back to see us soon and enjoy the rest of your day!
Staff is always personable, courteous, knowledgeable and...
Staff is always personable, courteous, knowledgeable and efficient. It is comforting to know that you can trust their expert opinions and recommendations and I value Tim's input.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and trust in us! We appreciate your feedback and thanks for highlighting some of the staff that make your visits more relaxing! Tim is pretty great! Please enjoy your day and come back to see us again!
Steven and Bobby went out of their way to make purchasing...
Steven and Bobby went out of their way to make purchasing my vehicle easy. I changed my mind several times throughout the process and they were helpful every step of the way. I wanted to purchase locally and they made it easy. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is very important to us! We want everyone to be as stress free as possible! Thanks for highlighting some of our staff that made this experience so awesome! We look forward to seeing you again soon! Enjoy your day!
Dealship was efficient courteous and friendly. Waiting...
Dealship was efficient courteous and friendly. Waiting area was clean by and comfortable. Service was quick . I am a returning customer and am always satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Thanks for this great feedback! Please come see us for any future needs!