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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Service is great.

Service is great. Staff greet you when you come in. Always pleasant to their customers. They make sure they explain everything to you before they begin to work on your vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Charles Boyd Chevrolet!!! Exactly what we like to hear! Thanks for taking the time to leave us this great review! Please enjoy your day and come back to see us again!

It was a great experincelove my Suva would go back to

It was a great experincelove my Suva would go back to Boyd cheverlit againfor a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for this great review Mr. Ranes! We appreciate your business and look forward to seeing you again! Enjoy your SUV and your day!

My experience was excellent.

My experience was excellent. The staff were helpful and real. No pressure techniques. Easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We want all our clients to have a comfortable and stress-free experience with us! Thanks for this great review! Enjoy your day and please come back to see us!

The service was good but lt took longer than I expected

The service was good but lt took longer than I expected to complete my oil change service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We always aim to get things done in a timely fashion, so our apologies that it took longer than expected Melinda! We do appreciate your high star rating and we hope you come back to see us! Enjoy your weekend!

We found a car dealership you can call family is the only

We found a car dealership you can call family is the only way to describe Charles Boyd Cadilac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Sweet!!! We appreciate this, and your business & trust in us! We look forward to seeing you again soon! Hope you have a great weekend!

For more than twenty years Charles Boyd Chevrolet has

For more than twenty years Charles Boyd Chevrolet has provided all the service for my 2008 Chevy van. The courteous staff always makes me comfortable to put my vehicle in their care. The servicing is done timely and well. Any unexpected repairs needed are fully explained to me making me part of decisions needed. I am happy to have a company of this caliber to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! Thanks so much for this wonderfully positive review! We appreciate it and glad everything was done in a timely manner! Thank you for your business and trust in us! Enjoy your night and come see us again soon!

Consumer response

I will be back the next time my van needs some expert, gentle care that it always gets at Boyd Chevrolet!

Wonderful place and helpful people, especially Diane.

Wonderful place and helpful people, especially Diane. She helped me twice and I haven’t been disappointed yet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Awesome!!! Thanks for your business and trust in us! We appreciate this great review, and for highlighting Diane! She is an important part to our sales team! Enjoy your day and we look forward to seeing you again soon!

Awesome there is nothing else to say great service

Awesome there is nothing else to say great service friendly service and sales people wow

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Exactly what we aim for! Thanks for this great review! Enjoy your evening and come see us again soon!

Good employees.

Good employees. Always pleasant and attentive. Good job in scheduling appointments. Good at explaining issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for this positive review! So glad our service team has exceeded your expectations! We appreciate you taking the time to leave us this awesome review! Please enjoy your day and come back to see us soon!

Team models openness explains effectively while actively

Team models openness explains effectively while actively listening to customer improving relationships. Proud to be a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Awesome! We Love positive reviews like this! Thank you for your business and trust in us! We look forward to seeing you again soon! Please enjoy your evening!