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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Best experience I have ever had. Mr. Mosley listened to...

Best experience I have ever had. Mr. Mosley listened to my needs and helped get me in my car with minimal stress and time. He gave me the best customer service I have ever had. I Highly recommend them for any of your car needs, they definitely change my outlook on new car buying and how a great experience is supposed to happen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! Thanks for highlighting some of the staff that made this experience smooth and stress free for you! We appreciate you taking the time to provide us with this feedback! We love to hear back from our customers! Please enjoy the rest of your day and come see us again soon!

Great dealership!!! John Cash is a great friend,...

Great dealership!!! John Cash is a great friend, trustworthy and that is why my family has purchased so many cars from him. Will continue to purchase from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this Awesome review!! We love to hear back from our customers! We appreciate you highlighting some of our staff that have made this a wonderful and stress free experience for you! Please enjoy the rest of your day and come back to see us soon!

Best experience I’ve had in a very long time. Big thanks...

Best experience I’ve had in a very long time. Big thanks to Charles Boyd and team! I love the truck and look forward to driving it for many years! Highly recommend if you are in the market for a new vehicle, go see the folks at Charles Boyd Chevrolet of Henderson NC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

WOW!! Thanks for this Awesome review!! We appreciate your positive words! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Please enjoy the rest of your day and we look forward to seeing you again soon!

Excellent service, got an oil change while I worked and...

Excellent service, got an oil change while I worked and the vehicle was delivered back to me! I will definitely be back for the next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so helpful! Thanks for this great review! We love to hear back from our customers! Please enjoy the rest of your day and do not hesitate to call when you need our services again!

The staff that assisted me with my purchase of my truck...

The staff that assisted me with my purchase of my truck did an outstanding job. I would recommend Charles Boyd of Henderson to anyone on the market of purchasing a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind words and this great review! We like to hear back from all our clients! Please enjoy the rest of your day and come back to see us soon!

An absolute pleasure to work with the Charles Boyd Team....

An absolute pleasure to work with the Charles Boyd Team. I’ve purchased 15+ cars in my lifetime and this was the very best experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this Awesome review!! We truly appreciate your kind words 😊! Enjoy your day and come see us again soon!

Great 👍 customer service from the whole team especially...

Great 👍 customer service from the whole team especially Bobby Charles and Christy !! I have said in a few words what my experience was !! Great experience as always !! 🚘

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive words! Thanks for highlighting some of our staff that made this a great experience! Please enjoy the rest of your day and come back to see us again!

Everyone at the dealership was friendly, polite and...

Everyone at the dealership was friendly, polite and professional. Nice clean restrooms and lounge. Christy and Jay were knowledgeable and most helpful. Will be back..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction! We want all our clients to have a comfortable and stress-free experience with us! Thanks for highlighting some of the staff that helped make this experience so great! Enjoy the rest of your day and come back to see us soon!

Thanks for a great buying experience. Staff was friendly,...

Thanks for a great buying experience. Staff was friendly, easy to work with and attentive to needs. Great experience. Would highly recommend to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We love to hear back from all of our customers and we appreciate your recommendation! We look forward to seeing you again soon!

The service was ok. In times pass dealers would at least...

The service was ok. In times pass dealers would at least vacuum or wash your vehicle for good customer relations. I realize labor is high but I have spent over six thousand in less than thirty days in your shop.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the high star rating but, we are sorry to hear about this - please reach out to our Customer Experience Manager at 252.915.3386 if you would like to discuss this further.