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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Service is fast. The folks are considered and...

Service is fast. The folks are considered and knowledgeable. I feel like I am kept in the loop concerning my vehicle. Very clean facility all over.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! And that you found our staff to be so knowledgeable and friendly! Enjoy the rest of your day and we look forward to seeing you again soon!

Everyone was extremely helpful and friendly. It was a...

Everyone was extremely helpful and friendly. It was a good experience for someone who does not like the car buying process. I would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you had such a good experience! We want all our clients to have a comfortable and stress-free experience with us! Thanks for your positive words! Enjoy your day and come see us again!

I was satisfied with my service experience at Charles...

I was satisfied with my service experience at Charles Boyd dealership. They provided excellent customer service and fixed issue I had with vehicle. I would recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hey there! Thank you for taking the time to provide us with this encouraging feedback! We greatly appreciate it and glad you had such a wonderful experience with us! Enjoy the rest of your day and come see us again soon!

The best sales lady ever ,need more like her at the...

The best sales lady ever ,need more like her at the dealership. She is very good at her job!!! And John was very helpful with ordering the truck and showing me everything about the truck he order just what I wanted .thanks too you both. I got my dream truck Marshall keeton.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Mr. Keeton for highlighting some of the staff that made your experience so awesome! We are so excited for you and hope you truly enjoy that dream truck!! Enjoy your day and come see us again soon!

Your service department staff are very courteous and...

Your service department staff are very courteous and explain the work that needs to be done in a language that I could understand. Thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! We appreciate your kind words! Please enjoy the day and come see us again soon!

Excellent service. Friendly and knowledgeable staff. Very...

Excellent service. Friendly and knowledgeable staff. Very clean environment. Comfortable waiting area. Staff go out of their way to make customers feel welcomed and valued.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We want all our clients to have a comfortable and stress-free experience with us! It is great to hear everything was done to your satisfaction! Thanks for taking the time to provide us with this wonderful feedback! We greatly appreciate it and look forward to seeing you again soon!

Service was good service was good service was good...

Service was good service was good service was good service was great service was great service was great service was great service was great good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for your kind words and this wonderful review! Enjoy the rest of your day and come see us again soon!

Zach was very nice and made my process go smoothly. He...

Zach was very nice and made my process go smoothly. He even made sure he showed me how to work the features on the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of the staff that made this experience so great! And for taking the time to provide us with this positive feedback! We love to hear back from our customers! Enjoy your day and your new car, and please come see us again soon!

Tim listen to my concerns about my truck and gave me...

Tim listen to my concerns about my truck and gave me answers and fixed what I needed to be fixed. It was a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting some of our staff that helped make this possible! Please enjoy your day and come back to see us soon!

Outstanding customer service and so friendly to deal...

Outstanding customer service and so friendly to deal with. Drove two hours away to purchase our vehicle and plan on doing it again when we buy our next one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to provide feedback! We always want to hear back from our clients and we're glad you had such a positive experience with us! 2 hours away, that's Awesome😉!! Thanks for your trust in Charles Boyd Chevrolet of Henderson! We look forward to seeing you again soon! Please enjoy your day!!