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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Great service expierence!!! Love the dealership and like...

Great service expierence!!! Love the dealership and like dealing with John Cash. He such a great person and always takes care of my car needs. I recommend him to everybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to give us your feedback! We love to hear back from our customers! Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting some that made this possible! Please enjoy your day and we look forward to seeing you again soon!

Great service. They are always very courteous,...

Great service. They are always very courteous, friendly, and cater to my strict time limitations. I could not ask for a better experience. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us! Please enjoy the rest of your day and come see us again soon!

Excellent customer service. Tony Crabtree is an...

Excellent customer service. Tony Crabtree is an outstanding service manager. Tony gives spot on advice and guidance. Definitely worth the drive to visit their storeroom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We appreciate this awesome review! Please come see us again soon and we hope you enjoy your day!

The service department did a great job as always. Very...

The service department did a great job as always. Very courteous and helpful. Prompt with their work and delivery as scheduled. Great group to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! Thank you for taking the time to let us know how we did. We appreciate your positive review about your recent experience with us! We look forward to seeing you again soon, and hope you have a great day!

We appreciate the professionalism of the service...

We appreciate the professionalism of the service department, especially Christy, who is very courteous and knowledgeable about Chevrolet’ vehicles. A true pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for your kind words and this wonderful review! Thanks for highlighting some of our staff who helped make this such a great experience! Please come see us again soon, and enjoy your day!

I was very pleased with every part of the buying...

I was very pleased with every part of the buying experience. I was treated with respect and courtesy. Integrity was very important to me and I found that! Charles was my sales representative, and was excellent, but it was great watching how well they all worked as a team. It was obvious that meeting all needs was a high priority.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear you found our staff was so knowledgeable and helpful! Thanks for highlighting a few! Thank you for taking the time to let us know how we did and for your positive comments! We hope you have a great day! Come back to see us again soon!

Service department is great to work with getting...

Service department is great to work with getting appointments. They have always treated me with respect and honesty. Do not try to add to the service if not needed at the time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear you found our staff was so helpful and we appreciate your positive review about your recent experience with us!

Service was excellent, prompt. Department contacted me...

Service was excellent, prompt. Department contacted me about a tire issue. Provided me excellent alternatives with a quick and cost effective option. Highly pleased with the professionalism and seemly sincere attention to customer satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you so much for your positive comments! We're glad to hear you found our staff was so knowledgeable and helpful! Please enjoy your day and come see us again soon!

Excellent working with Steven. He listened well, answered...

Excellent working with Steven. He listened well, answered all our questions and represented us well on our offer on the truck. We found him very courteous too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to give us your feedback! We love to hear back from our customers! Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting some that made this possible! Please enjoy your day and we look forward to seeing you again soon!

I like it because it is close to my house,but the price...

I like it because it is close to my house,but the price was to high.And everything was so perfect.Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are so pleased you enjoyed your visit to Charles Boyd Chevrolet of Henderson! We appreciate your feedback! Please come see us again soon!