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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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The employees are always so friendly and willing to help...

The employees are always so friendly and willing to help fix whatever the problem may be. The building is always so neat and spotless. Everyone greets you with a smile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Thank you for the Awesome rating!! Come see us again soon and enjoy the rest of your day!

All staff at dealership was friendly. Our salesman...

All staff at dealership was friendly. Our salesman Steven Holdridge knows how to treat his customers. Had vehicle up front ready for us to test drive, a full gas tank & cleaned up. We just signed paperwork and left dealership. In & out quick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We always want to hear back from our clients! Enjoy your day!! We look forward to seeing you again soon!

John made this a simple process for me. Very friendly and...

John made this a simple process for me. Very friendly and helpful. Definitely would recommend buying from Charles Boyd Chevrolet Buick GMC of Henderson NC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience and for taking the time to leave a review! We hope you have a great day and look forward to seeing you again!

Very knowledgeable about Buick Enclave wifi/onstar/XM...a...

Very knowledgeable about Buick Enclave wifi/onstar/XM...a good instructor as to the intricacies in my new car. Very pleasant personality! Walked me through everything about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks for highlighting some of them! We are committed to providing each of our clients with the best automotive experience! If there is anything more we can do for you please do not hesitate to reach out to us! We look forward to seeing you again soon!!

The service was wonderful they had to work me in to...

The service was wonderful they had to work me in to replace a battery, it was done in a timely and professional manner. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care. It is great to hear everything was done quickly and to your satisfaction! We look forward to seeing you again soon!

This was my 1st time ever purchasing a car via internet....

This was my 1st time ever purchasing a car via internet. Steven was patient & thorough with me that created trust & full satisfaction with our purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting one of our staff! We strive for 100% satisfaction, and it is great to see you had such a positive experience! We want to sincerely thank you for choosing Charles Boyd Chevrolet! We hope to see you again soon!

My wife and I were very pleased the way we were treated...

My wife and I were very pleased the way we were treated at Charles Boyed in Henderson. Diane Asher were very nice to us and she allowed us to make up our own minds of what we wanted without pushing us into a sale. We really like what we drove away with. I believe you want go wrong by choosing Charles Boyd in Henderson NC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you highlighting some of our staff! Your satisfaction is important to us, so we want to sincerely thank you for choosing Charles Boyd Chevrolet! Come back to see us again soon!

Consumer response

I believe you want go wrong by choosing Charles Boyd of Henderson

When buying my car Mr. Mosley was very helpful. He...

When buying my car Mr. Mosley was very helpful. He remembered me from two months ago when I came by and looked at it and the service department was very nice and helpful thanks to everyone at Boyd Chevrolet for their help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to seeing you again soon!

My service was truly pleasurable. The staff was...

My service was truly pleasurable. The staff was courteous, knowledgeable, and used proper safety protocol during my visit. I was directed to a well organized waiting area with amenities. Also my vehicle was ready on time as advise My kind of place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us again soon!

Tim in the service department gives unparalleled service....

Tim in the service department gives unparalleled service. His willingness to go above and beyond to take care of his customers is something rarely found.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting one of our team members! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!